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SYMPTOMS When trying to access the webmail interface the following error is displayed in the browser: Server Error in '/MEWebMail' Application. The resource cannot be found. Description: HTTP 404. The...
/kb/content/article.asp?ID=me020542 - 0 bytes
SYMPTOMS Web mail fails with Error 0178 : 80070005 with Windows .NET Server 2003 CAUSE This error occurs because of the default security settings used within Component Services with Windows 2003. RESO...
/kb/content/article.asp?ID=me020087 - 3055 bytes
SYMPTOMS When trying to access the web mail interface the following .NET error is displayed: Configuration Error Description: An error occurred during the processing of a configuration file required t...
/kb/content/article.asp?ID=me020473 - 0 bytes
SYMPTOMS The following .NET error is produced in browser when accessing web mail: HTTP Error 500.19 - Internal Server Error The requested page cannot be accessed because the related configuration data...
/kb/content/article.asp?ID=me020603 - 0 bytes
SYMPTOMS If using the "Component Manager" - Webmail selector in Plesk and you get the following error: Error - Set default component failed: defpackagemng failed: Execute websrvmng --set-scripts --vho...
/kb/content/article.asp?ID=me020448 - 0 bytes
SYMPTOMS When creating a folder in web mail a .NET error is returned. The error that is returned will be something like the following; ======================================================== Validati...
/kb/content/article.asp?ID=me020525 - 0 bytes
SYMPTOMS After upgrading Mail Enable and selecting to upgrade ASP web mail to ASP.NET web mail, users can no longer authenticate web mail. When using Integrated Active Directory authentication the res...
/kb/content/article.asp?ID=me020464 - 0 bytes
SYMPTOMS Composing a message within webmail using the lightweight editor may produce the following error below: FreeTextBox has not been correctly installed. To install FreeTextBox either: (1) add a r...
/kb/content/article.asp?ID=me020472 - 0 bytes
SYMPTOMS The error "HTTP Error 404 - File or directory not found" appears in the browser when you attempt to access http://yourhost/mewebmail or http://yourhost/meadmin (even though you have configure...
/kb/content/article.asp?ID=me020433 - 0 bytes
SYMPTOMS When using web mail an error is occurring but the exact details of the message are not being displayed in the client. CAUSE This symptom is by design and done for the reason of security as th...
/kb/content/article.asp?ID=me020460 - 0 bytes
SYMPTOMS When logging into the MailEnable web mail client the following .NET error example is returned: Server Error in '/' Application. Unable to find an entry point named 'GeoIPValidate' in DLL 'MEA...
/kb/content/article.asp?ID=me020643 - 0 bytes
SYMPTOMS .NET error as follows: Web Admin/Mail returns .NET error. From the server I get the following error: Server Error in '/' Application. ---------------------------------------------------------...
/kb/content/article.asp?ID=me020463 - 0 bytes
SYMPTOMS When web mail is loaded the following error occurs in my Event Log: Event Type: Error Event Source: ASP.NET 2.0.50727.0 Event Category: None Event ID: 1093 Date: 2/18/2007 Time: 11:52:41 PM U...
/kb/content/article.asp?ID=me020474 - 0 bytes
SYMPTOMS The Windows Event log or MailEnable Diagnostic Report may report any or all of the following errors: The identity of application pool, 'MailEnableAppPool' is invalid. If it remains invalid wh...
/kb/content/article.asp?ID=me020438 - 0 bytes
SYMPTOMS When composing a new message or replying to a message the following error maybe presented within the broswer: "Server communication error. Please refresh your browser and try again". CAUSE Th...
/kb/content/article.asp?ID=me020512 - 0 bytes
SYMPTOMS When i attempt tp access webmail or web admin, a message indicating "Service Unavailable" is presented in the broswer CAUSE The ASPNET account has been reset manually or by some other agent. ...
/kb/content/article.asp?ID=me020439 - 0 bytes
SYMPTOMS Sending from an ASP page, SMTP mailing scripts quit working and produce the following error: **The message could not be sent to the SMTP server. The transport error code was 0x800ccc15. The s...
/kb/content/article.asp?ID=me020482 - 0 bytes
SYMPTOMS The following error is presented in the broswers when trying to access the MailEnable web mail client or Web administration interface. Error 403.14 forbidden The web server is configured to n...
/kb/content/article.asp?ID=me020626 - 0 bytes
SYMPTOMS When attempting to access MailEnable web mail or web administration, ASP.NET will return a "Service Unavailable" error and may provide a stack dump indicating containing unspecified errors. C...
/kb/content/article.asp?ID=me020441 - 2365 bytes
SYMPTOMS After upgrading MailEnable from an existing installation, webmail and/or web administration may not function on some IIS web sites. CAUSE .NET releases of Webmail and WebAdmin rely on the Mic...
/kb/content/article.asp?ID=me020434 - 0 bytes
Problem: I receive the error 'The attachment could not be added to the message' when uploading files under Windows 2003. The additional error string reported is: File save failed for the following rea...
/kb/content/article.asp?ID=me020179 - 0 bytes
SYMPTOMS Possible service unavailable when loading web mail with Plesk installed. CAUSE When using Plesk alongside the Ent version of MailEnable there are some extra permissions that are required to g...
/kb/content/article.asp?ID=me020449 - 0 bytes
SYMPTOMS MailEnable .NET WebMail and WebAdmin do not function on a Windows 2000 Domain Controller CAUSE There are some non trivial issues associated with getting ASP.NET working on Windows 2000 domain...
/kb/content/article.asp?ID=me020430 - 0 bytes
SYMPTOMS On a new install of MailEnable the following error is returned when trying to access the web mail interface: HTTP Error 404.17 - Not Found The requested content appears to be script and will ...
/kb/content/article.asp?ID=me020579 - 0 bytes
SYMPTOMS Webmail and Webadmin are not working on a Windows x64 bit OS can give an error such as - MailEnable WebMail - MTS/COM+ MEWebMail.Features Error (-2147221005) 006~ASP 0177~Server.CreateObject ...
/kb/content/article.asp?ID=me020427 - 0 bytes
SYMPTOMS When I log in to any account via web mail, I get this error: Error: Could not list messages in folder. Error (Path not found) CAUSE Sounds like a permissions issue where the IME_ADMIN account...
/kb/content/article.asp?ID=me020409 - 0 bytes
SYMPTOMS When running the MailEnable Diagnostic Report the FAIL error of "IME_ADMIN is not a member of IIS_WPG group" error shows. CAUSE The reason that the IME_ADMIN error is coming up is due to to a...
/kb/content/article.asp?ID=me020526 - 0 bytes
SYMPTOMS MailEnable WebMail and WebAdmin may raise exceptions if versions of the .NET Framework other than v1.1 are configured as as the script processor for ASP.NET CAUSE Versions of the ASP.NET post...
/kb/content/article.asp?ID=me020437 - 0 bytes
If you experience an error displaying "Could not run sripting .DLL", then this error is usually resolved by following the instructions below to manually re-register "sccrun.dll" file. 1. Navigate to S...
/kb/content/article.asp?ID=me020323 - 0 bytes
SYMPTOMS Error Message - "Server Application Error The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detail...
/kb/content/article.asp?ID=me020423 - 0 bytes
SUMMARY How to resolve Error (-2147013894) that is displayed in the SMTP log files. SYMPTOMS The SMTP Connector reports the following error: Domain Resolution Error (-2147013894) DETAIL This Domain Re...
/kb/content/article.asp?ID=me020026 - 1822 bytes
SYMPTOMS Error -2147024882 (8007000e) runtime error and a &H80004005 (-2147467259) System Error during installation. CAUSE This error is reported as a Windows out of memory error, however the actual c...
/kb/content/article.asp?ID=me020192 - 2097 bytes
SUMMARY Error code 80070057. This error typically means one of the following has occurred: - A mail item on the server has been moved or deleted by another process. - The mail client cannot connect or...
/kb/content/article.asp?ID=me020038 - 2518 bytes
SYMPTOMS Error: NO ADDRESS MAPS: CONTACT ADMINISTRATOR appears within web mail. CAUSE This error is reported within web mail if the user's mailbox does not have any mail addresses associated with it. ...
/kb/content/article.asp?ID=me020225 - 2919 bytes
SYMPTOMS When I try to access the MailEnable SMTP service I get an error that the PC that I am connecting from has been "denied access". The error "denied access" when connecting to the MailEnable SMT...
/kb/content/article.asp?ID=me020417 - 0 bytes
SYMPTOMS [Mandatory: List here any error descriptions] CAUSE This means that there is a permission problems when mailenable was installed, or perhaps the permissions were not set correctly if data was...
/kb/content/article.asp?ID=me020402 - 0 bytes
SYMPTOMS I have MailEnable running on a remote server in DotNetPanel. I am NOT able to save a mail account in the DNP hosting space. When I attempt to save mail account settings, DNP returns to no ite...
/kb/content/article.asp?ID=me020547 - 0 bytes
SYMPTOMS Outlook Error Message - The UID of a message changed unexpectedly CAUSE The cause of this issue normally relates to an issue/inconsistancy in generating mailbox notitications and having all c...
/kb/content/article.asp?ID=me020408 - 0 bytes
The 10038 error occurs when MailEnable is sending mail messages to a remote server and the connection was terminated by the remote server (usually the result of an earlier 10060 error whereby the serv...
/kb/content/article.asp?ID=me020238 - 0 bytes
SYMPTOMS Error 'ASP 0177 : 800401f3' when accessing the MEMail COM component. CAUSE This error indicates an invalid ProgID and means that the MEASP.DLL file has not been registered. RESOLUTION To fix ...
/kb/content/article.asp?ID=me020247 - 2447 bytes
SYMPTOMS Error code 0x800CCC0F is generated when sending mail from Microsoft Outlook CAUSE This error is generated because the mail client (Outlook) is unable to contact the MailEnable server. The mos...
/kb/content/article.asp?ID=me020376 - 4456 bytes
If you are running a network that has a Domain Controller Policy configured to control account policies, you will need to ensure that you have added the IME_USER and IME_ADMIN to the Domain Controller...
/kb/content/article.asp?ID=me020355 - 0 bytes
SYMPTOMS The MailEnable Diagnostic Report reports the following error: The application pool for this site is "[AppPoolName]". This should be "MailEnableAppPool". CAUSE MailEnable Virtual Directories c...
/kb/content/article.asp?ID=me020435 - 0 bytes
SYMPTOMS Error: Recipient is not defined in address map. CAUSE Email address cannot be found in the Program Files\MailEnable\Config\Address_map.tab file. When assigning an address to a mailbox, this a...
/kb/content/article.asp?ID=me020219 - 4489 bytes
SYMPTOMS When you forward/send a message in web mail the client does not recognize any of the addresses you entered. The following error message is displayed: Address Resolution Problem The message yo...
/kb/content/article.asp?ID=me020461 - 0 bytes
SYMPTOMS When creating a mailbox within Plesk an error occurs. CAUSE When creating a mailbox using Plesk and the feature within MailEnable to enforce a password complexity policy is enabled this will ...
/kb/content/article.asp?ID=me020544 - 0 bytes
SYMPTOMS Mail client receives a 530 error when attempting to send mail via SMTP 530 [host] ESMTP MailEnable Service, Version: V1-V2-V1 denied access at .... CAUSE This error may be returned if the cli...
/kb/content/article.asp?ID=me020411 - 0 bytes
PROBLEM Error is generated when trying to start the MailEnable Administration Program. An error such as the following may occur: "Cannot initialize snap-in" SOLUTION Follow the steps below on how to r...
/kb/content/article.asp?ID=me020009 - 4541 bytes
SYMPTOMS Error : This service is currently experiencing difficulties. Our apologies for any inconvenience. The following error needs to be rectified: MailEnable WebMail - MTS/COM+ MEWebMail.Features E...
/kb/content/article.asp?ID=me020425 - 0 bytes
SYMPTOMS Session timeout error when accessing web mail or web admin. CAUSE If the configuration of IIS has been changed, MailEnable may return this error, particularly in web mail when opening the Add...
/kb/content/article.asp?ID=me020150 - 2869 bytes
REG-004 : The license key does not match. The name of the computer or number of CPUs does not match the license key you are using. This error may occur if any of the following have occured: 1. You hav...
/kb/content/article.asp?ID=me020316 - 0 bytes
SYMPTOMS Error (MTA-1010): Message (MessageID) could not be delivered as an infinite message loop was detected. CAUSE Message looping is often associated with store and forward mail servers. For examp...
/kb/content/article.asp?ID=me020076 - 3382 bytes
This error can be returned if you are logged on as a user that does not have permission to write to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Registration Value N...
/kb/content/article.asp?ID=me020172 - 0 bytes
SYMPTOMS When running the MailEnable administration program, the following error is displayed: Internet Explorer Script Error line: 316 Char: 5 Error: Object required Code: 0 URL: res://c:\WINDOWS\sys...
/kb/content/article.asp?ID=me020205 - 3984 bytes
SYMPTOMS When a mailbox, domain or post office is disabled within MailEnable an inbound message to this disabled account will be accepted by the system before being rejected by the Post Office Connect...
/kb/content/article.asp?ID=me020548 - 0 bytes
SYMPTOMS When forwarding or smart hosting onto a server the remote server rejects your message with the error "554 Body type not supported by Remote Host" CAUSE By default, the IIS SMTP service advert...
/kb/content/article.asp?ID=me020405 - 0 bytes
SYMPTOMS Error ASP 0178 occurs when using the MEMail.Message component from web pages. CAUSE When instantiating COM components from web pages, it is important that the COM component is able to be inst...
/kb/content/article.asp?ID=me020163 - 4324 bytes
When MailEnable is installed or if you manually attempt to registercomponents of MailEnable, you could receive the error code 0x80004005. Thedescription of the error is: DllRegisterServer failed on co...
/kb/content/article.asp?ID=me020302 - 0 bytes
When opening the Component Services in the Microsoft Management Console (MMC), an error is produced like the one displayed below: An error occurred while processing the last operation. Error code: 800...
/kb/content/article.asp?ID=me020370 - 0 bytes
SYMPTOMS Error Run-time error 453 'Can’t find dll entry point ...' is displayed when the Administration program is run. This article only applies to versions 5 and earlier of MailEnable. CAUSE Sometim...
/kb/content/article.asp?ID=me020173 - 1835 bytes
SYMPTOMS "Service Unavailable" is displayed in the web browser accessing the ASP version of MailEnable Webmail/Web Administration when using IIS 6.0. If Windows event log viewer displays warnings and ...
/kb/content/article.asp?ID=me020446 - 0 bytes
SYMPTOMS After running the Provider Migration Utility to migrate from tab delimited files to SQL, webmail returns with an authentication failed error when logging in. However, when trying to retrieve ...
/kb/content/article.asp?ID=me020416 - 0 bytes
SYMPTOMS When receiving an email message, the SMTP service will either wait until it receives the terminating sequence " . ", or it times out. If it times out, there would be indication of this in the...
/kb/content/article.asp?ID=me020575 - 0 bytes
SYMPTOMS When opening configuration screen such as mailbox properties in the MailEnable Administration MMC the error "See Attachment" RESOLUTION This can occur when a file required by the administrati...
/kb/content/article.asp?ID=me020419 - 0 bytes
SYMPTOMS A dialog appears displaying a "419 permission denied" error when try to access some parts of the MailEnable administration program, such as mailbox properties. CAUSE The Administrator (or the...
/kb/content/article.asp?ID=me020211 - 2322 bytes
SYMPTOMS The following error is produced when trying to access the MailEnable "autodiscover" or "Microsoft-Server-ActiveSync" virtual directories under a website created by the Plesk control panel via...
/kb/content/article.asp?ID=me020641 - 0 bytes
SUMMARY The error "Communications Error: Could not populate sockets address pack" appears in MailEnable SMTP Debug Log. Outbound SMTP messages are unable to be sent. SYMPTOMS If MailEnable was downloa...
/kb/content/article.asp?ID=me020017 - 1947 bytes
SYMPTOMS Error in CreatePackage -2147023170 Method '~' of object '~' failed when running the MEInstaller CAUSE This error is reported when MailEnable is not able to create the necessary COM+ packages ...
/kb/content/article.asp?ID=me020188 - 3669 bytes
The problem is when you get an HTTP 500 error when you do one of thesethings: Try to add an attachment to an email, or Write some of an email message, then click the Attachments tabThis indicates that...
/kb/content/article.asp?ID=me020282 - 0 bytes
SYMPTOMS Error "400 Bad Request" when accessing MailEnable web mail or web admin. CAUSE This error is a generic error returned by IIS and is unrelated to MailEnable. This error occurs when accessing a...
/kb/content/article.asp?ID=me020221 - 970 bytes
Problem: MailEnable's WebMail returns the following error when any user attempts to login to read their mail. "A system library error occured when calling ADO. ErrorNo: 3704; Description: Unknown runt...
/kb/content/article.asp?ID=me020358 - 0 bytes
SUMMARY Various error codes that can be returned and displayed in the MailEnable log files. DETAIL MailEnable logs socket errors in the SMTP Debug Log file. Socket errors occur because the TCP/IP sess...
/kb/content/article.asp?ID=me020074 - 6185 bytes
When Service Pack 1 is installed for Windows 2003, it could affect MailEnable webmail and web administration, and a permissions error is displayed when these sites are accessed. To fix: 1) Open the Co...
/kb/content/article.asp?ID=me020364 - 0 bytes
When using an IMAP client to select or open a folder you may get the following error: BAD [READ-WRITE] SELECT unable to open folder index. If the problem mentioned occurs on all mailboxes, the most li...
/kb/content/article.asp?ID=me020361 - 0 bytes
SYMPTOMS Diagnostic Report reports the error: 'Could not resolve your Local Domain Name in DNS' CAUSE This error means that under the properties of the SMTP Connector (in the MailEnable Administration...
/kb/content/article.asp?ID=me020183 - 3260 bytes
SYMPTOMS The following error is displayed when logging into the MailEnable Webmail interface: MailEnable WebMail - MEWebMail::oLogin.GetLogin Error (ME-WM-002) Problem Accessing Configuration Reposito...
/kb/content/article.asp?ID=me020556 - 0 bytes
SYMPTOMS Users are able to send emails to local domains and addresses but are unable to send email to any external address. The server returns the message: 503 This mail server requires authentication...
/kb/content/article.asp?ID=me020135 - 2713 bytes
Using POP authentication and using the success of this to authorize relay through a server can be affected by and inhibited by the following environment issues; Dial Up and Large ISP Port Blocking. Us...
/kb/content/article.asp?ID=me020327 - 0 bytes
Cant send to multiple recipients using outlook this can point to the client issue as mentioned at link below; http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/...
/kb/content/article.asp?ID=me020334 - 0 bytes
SYMPTOMS A message "No message selected" is produced when viewing messages in Webmail CAUSE Permissions RESOLUTION Run the Minstaller.exe utility and run the options "Common installation" and the opti...
/kb/content/article.asp?ID=me020431 - 0 bytes
SYMPTOMS Error "There is already an item in the collection that has the specified key" appears when accessing the MailEnable Administration Program. CAUSE This error indicates that there is a corrupti...
/kb/content/article.asp?ID=me020248 - 1874 bytes
SYMPTOMS MailEnable's Diagnostic Utility may report the following error: Invalid - Please ensure the MailEnable BIN directory is in your PATH statement CAUSE Incorrect path for MailEnable BIN folder. ...
/kb/content/article.asp?ID=me020090 - 2337 bytes
SYMPTOMS "Error: Could not create message file" appears in my SMTP debug log file. CAUSE There are four likely possibilities: 1. Someone (or something) deleted the SMTP Inbound Messages directory ([Co...
/kb/content/article.asp?ID=me020167 - 2582 bytes
SYMPTOMS When sending messages through MailEnable an error as follows is returned in the client: 550 Requested action not taken: mailbox unavailable or not local This article only applies to servers r...
/kb/content/article.asp?ID=me020476 - 0 bytes
If you experience 500 Server Errors when trying to load the login page for WebMail or Web Administration then you can diagnose the errors by changing your Internet Explorer settings. You can turn off ...
/kb/content/article.asp?ID=me020244 - 0 bytes
SYMPTOMS Web mail or web admin return the error " Type mismatch: 'session' ". CAUSE Some security applications (e.g. IIS lockdown tool) will change these settings to harden your IIS configuration. Unf...
/kb/content/article.asp?ID=me020160 - 2912 bytes
SYMPTOMS Error: 'Unknown or Disabled User!' when attempting to authenticate via web mail. CAUSE There are several possibilities as to why this problem can occur. These are listed below in order of pro...
/kb/content/article.asp?ID=me020182 - 3042 bytes
SYMPTOMS The MEInstaller application logs the error: Error in CreatePackage -2146368492 Method '~' of object '~' failed. CAUSE This problem most likely indicates that the IME_ADMIN account has not bee...
/kb/content/article.asp?ID=me020151 - 2302 bytes
MOVING MAILENABLE FOLDERS1a. I moved my Mailenable directory to another drive location, and then moved it back to its original location. Now when I login to webmail, I keep getting timeouts and unable...
/kb/content/article.asp?ID=me020373 - 0 bytes
SYMPTOMS HTTP Error 404 error in the web browser when accessing MailEnable's ASP version of web mail or web administration on Windows 2003 Server. CAUSE This error may occur if Windows 2003 is not con...
/kb/content/article.asp?ID=me020143 - 1941 bytes
The most likely cause of this problem is permissions on the Config Directory are not set correctly; Problem:When you use Webadmin (and the MMC) to create or modify mailbox/logindetails, MailEnable nee...
/kb/content/article.asp?ID=me020296 - 0 bytes
SUMMARY DNS error codes. DETAIL This article lists typical WIN32 DNS return codes. These return codes may appear in the SMTP Debug log file if the DNS is either incorrectly configured or there are DNS...
/kb/content/article.asp?ID=me020055 - 4944 bytes
SYMPTOMS Webmail returns the error (-2147221005) 006~ASP 0177~Server.CreateObject Failed~800401f3 CAUSE This problem may occur if the webppliance_siteadmins user (associated with Ensim) has been expli...
/kb/content/article.asp?ID=me020398 - 0 bytes
SYMPTOMS Timeout connectivity issues. CAUSE While MailEnable does interface directly with networking hardware (ie: it makes socket requests to the underlying Network Operating System), some network ca...
/kb/content/article.asp?ID=me020041 - 1454 bytes
SYMPTOMS When upgrading or installing MailEnable the installer using an administrator account the installer stops half way through and shows error, "You do not have access to make the required system ...
/kb/content/article.asp?ID=me020491 - 0 bytes
SYMPTOMS The symptoms of the problem are that an "Access Denied" error is reported when you attempt to tart MailEnable services. CAUSE If you are using the Sw-soft's Plesk product on Windows 2000, the...
/kb/content/article.asp?ID=me020478 - 0 bytes
SYMPTOMS When running webmail or web administration as a virtual directory under a site that has Plesk PHP isapi filters installed then the following event log errors will be displayed when trying to ...
/kb/content/article.asp?ID=me020452 - 0 bytes
SYMPTOMS I keep recieiving an antivirus timeout error in my filtering log file: ->AttachmentInfected::Error - Command Line Scanner Process needed to be forcefully terminated. CAUSE AV command line sca...
/kb/content/article.asp?ID=me020380 - 0 bytes
When logged into Webmail and the folders tree is not displaying and producing an ASP error like the following: Server object error 'ASP 0193 : 8002801d' OnStartPage Failed /mewebmail/base/enterprise/l...
/kb/content/article.asp?ID=me020363 - 0 bytes
SUMMARY This article explains the process of troubleshooting and diagnosing generic serial SMS devices with MailEnable's SMS Connector. DETAIL Capturing Device Errors The following steps outline how t...
/kb/content/article.asp?ID=me020578 - 0 bytes