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70 results found
SUMMARY DNS error codes. DETAIL This article lists typical WIN32 DNS return codes. These return codes may appear in the SMTP Debug log file if the DNS is either incorrectly configured or there are DNS...
/kb/content/article.asp?ID=me020055 - 4944 bytes
SUMMARY How to configure DNS infrastructure needed for MailEnable. This article explains how to configure DNS if you are hosting your own DNS Server (as opposed to a third party or ISP hosting the DNS...
/kb/content/article.asp?ID=me020190 - 2629 bytes
SYMPTOMS Diagnostic Report reports the error: 'Could not resolve your Local Domain Name in DNS' CAUSE This error means that under the properties of the SMTP Connector (in the MailEnable Administration...
/kb/content/article.asp?ID=me020183 - 3260 bytes
SUMMARY How to set up PTR records under Microsoft's DNS Server. DETAIL 1. Ensure that DNS Forwarding is enabled on the server. This means that if a client cannot find DNS records in the server, the DN...
/kb/content/article.asp?ID=me020115 - 2479 bytes
MailEnable's DNS settings are defined in the MMC Administration Console under the properties of the SMTP Connector. The installation process will query your network interfaces to determine which DNS S...
/kb/content/article.asp?ID=me020043 - 0 bytes
This article explains how to configure Reverse DNS Blaclisting under MailEnable. Reverse DNS Blacklisting allows you to validate those sending mail against a list of potential spammers. <BR> <BR> You ...
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SUMMARY Which registry keys are effected when RDNS lookup options are performed. DETAIL MailEnable queries the registry to determine whether it should perform a spam database lookup for an inbound hos...
/kb/content/article.asp?ID=me020127 - 4271 bytes
SUMMARY Troubleshooting DNS MX lookup issues. DETAIL MailEnable provides a simple utility that reports the mail specific DNS entries for your Domain. This utility is available at http://www.mailenable...
/kb/content/article.asp?ID=me020079 - 4309 bytes
SYMPTOMS Reverse DNS Blacklisting does not seem to be working. RESOLUTION Diagnostic Resources There are no specific logs that can be used to perform RDNS blacklisting other than the success or failur...
/kb/content/article.asp?ID=me020403 - 0 bytes
Installation of MailEnable. In order for other Mail Servers and Clients to be able to send mail to your mail server, you will need to ensure that you have the appropriate published DNS records. These ...
/kb/content/article.asp?ID=me020048 - 0 bytes
SUMMARY An important consideration in migrating to a new e-mail server is the transition of the flow of e-mail to the new e-mail server. This article outlines important considerations regarding DNS/Ma...
/kb/content/article.asp?ID=me020444 - 0 bytes
SUMMARY This article outlines how to integrate your own Reverse DNS Black List (RBL) with MailEnable. OVERVIEW MailEnable allows for two types of RBL lookups; these are called Zone lookups and Host lo...
/kb/content/article.asp?ID=me020392 - 3693 bytes
SUMMARY This article explains PTR records and how to configure them. DETAIL A Reverse DNS lookup is used by remote hosts to determine who 'owns' an IP address. For this to occur the 'owner' of the IP ...
/kb/content/article.asp?ID=me020206 - 0 bytes
To check whether the the DNS you have entered in your SMTP options is valid,and able to perform lookups, you can use the nslookup utility to check adomain. Open the Windows Command Prompt Type in "NSL...
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SUMMARY The Apple iCAL client is particular about connecting to CalDAV and CardDAV servers (in that it typically requires the correct configuration of DNS infrastructure). It often does not give meani...
/kb/content/article.asp?ID=me020559 - 0 bytes
SUMMARY If using MailEnable on the Internet, it is recommended to have a fixed IP address that is registered under your public DNS. Every domain registered on MailEnable should have mailexchanger (MX)...
/kb/content/article.asp?ID=me020019 - 5584 bytes
MailEnable allows you to configure its SMTP connector to undertake Reverse DNS Blacklist checks against commonly used Reverse DNS Blacklist Servers. These include blacklist like Spamcop, Spamhaus, etc...
/kb/content/article.asp?ID=me020271 - 0 bytes
SUMMARY Guide to installing and configuring MailEnable. Includes basic pre and post installation requirements. DETAIL Configuring the environment Before installing MailEnable, ensure that the environm...
/kb/content/article.asp?ID=me020202 - 5800 bytes
Reverse DNS Blacklisting does not function under Windows NT4 and was therefore removed from the MailEnable Management Console (the underlying functionality is still configurable via the registry). The...
/kb/content/article.asp?ID=me020161 - 0 bytes
This article has been removed. Please try searching the knowledge base again....
/kb/content/article.asp?ID=me020094 - 572 bytes
SUMMARY Many home users and small companies use an ISP for hosting mail infrastructure, and in-source their mail server. To effectively host a mail server, ensure that a permanent connection to the In...
/kb/content/article.asp?ID=me020047 - 7530 bytes
SYMPTOMS PTR records are enabled but other mail servers cannot send mail to the server. CAUSE If PTR verification is enabled, the server may be unable to receive mail from some domains because these d...
/kb/content/article.asp?ID=me020180 - 2758 bytes
SUMMARY Mechanisms within MailEnable for blacklisting remote mail servers. DETAIL SMTP Domain Blacklisting SMTP Domain Blacklisting allows the creation of a list of domains that are not permitted to s...
/kb/content/article.asp?ID=me020084 - 4425 bytes
There are two principal ways to configure redundancy with MailEnable. The simplest way to acheive redundancy is to install a copy of MailEnable as the master server. You can then install seperate copi...
/kb/content/article.asp?ID=me020193 - 0 bytes
SUMMARY Unable to receive mail from remote mail servers to any hosted domain/mailbox on my MailEnable server. DETAIL The most likely reasons for not being able to receive mail are DNS or network conne...
/kb/content/article.asp?ID=me020239 - 3240 bytes
SUMMARY How to resolve Error (-2147013894) that is displayed in the SMTP log files. SYMPTOMS The SMTP Connector reports the following error: Domain Resolution Error (-2147013894) DETAIL This Domain Re...
/kb/content/article.asp?ID=me020026 - 1822 bytes
Sender Policy Framework (SPF) is a method of detecting when an email sender is forging their sender address. It does this by confirming with the senders alleged domain (via DNS lookups) as to whether ...
/kb/content/article.asp?ID=me020345 - 0 bytes
SUMMARY How to configure multiple domains under MailEnable. DETAIL MailEnable can define multiple domains under post offices. A post office is basically the same as an organisation, and hence, an orga...
/kb/content/article.asp?ID=me020194 - 3456 bytes
SYMPTOMS MailEnable URL Blacklisting may not detect all messages containing known Spam URLs CAUSE Because it is expensive (in time and processing) to undertake RDNS lookups for URLs embedded within me...
/kb/content/article.asp?ID=me020453 - 0 bytes
SPAM Protection � Questions & Answers FAQ What is SMTP Domain Blacklisting? SMTP Domain Blacklisting allows you to create a list of domains that are not permitted to send mail to another domain. What ...
/kb/content/article.asp?ID=me020354 - 0 bytes
SUMMARY How to interpret errors reported in the SMTP Debug Log File when sending to a remote server/domain. MailEnable SMTP Debug and Activity Logs can be found in the following default location: C:\P...
/kb/content/article.asp?ID=me020133 - 5808 bytes
If you have trouble sending outbound mail, it typically relates to DNS or firewall issues. You can determine this by instpecting your logs and reviewing any errors reported when MailEnable is attempti...
/kb/content/article.asp?ID=me020337 - 0 bytes
SYMPTOMS Example bounce: MailEnable: Message could not be delivered to some recipients. The following recipient(s) could not be reached: Recipient: [SMTP: email@domainname.com] Reason: Remote SMTP Ser...
/kb/content/article.asp?ID=me020467 - 0 bytes
SUMMARY This article provides information on how Microsoft Outlook auto discovers EAS services. INFORMATION When Microsoft Outlook tries to auto discover during the account setup process it will try t...
/kb/content/article.asp?ID=me020620 - 0 bytes
SUMMARY This article provides detail on how to configure MailEnable autodiscovery for compatibility across all client devices for all hosted domains within MailEnable. DETAIL When configuring autodisc...
/kb/content/article.asp?ID=me020624 - 0 bytes
SYMPTOMS "Could not find mail server for domain" message in the SMTP debug log CAUSE Possible causes are: A firewall is preventing access to this server Ensure that the server that is sending is not r...
/kb/content/article.asp?ID=me020131 - 3454 bytes
There are a large amount of configuration options which can affect the speed of receiving and delivery of messages, whether they be to local or remote addresses. This document outlines some of these i...
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Disk IO Subsystem Note: The primary consideration in hosting any mail server is disk IO - asall mail servers can be very disk IO intensive when placed under load. Youshould consider SCSI, SERIAL ATA o...
/kb/content/article.asp?ID=me020304 - 0 bytes
SUMMARY Explains the various reasons why MailEnable would be unable to send to remote servers, and the possible solutions. DETAIL When sending mail to a remote mail server the message is placed in Mai...
/kb/content/article.asp?ID=me020014 - 7523 bytes
SUMMARY Determining the cause of inbound message delivery delays. DETAIL Messages arrive to MailEnable via the SMTP Connector. To determine the time that the message was received by the SMTP Connector...
/kb/content/article.asp?ID=me020318 - 11590 bytes
SUMMARY The MailEnable MAPI connector "Detect Settings" needs to have various server side configuration settings to be set. It performs various auto discovery tests that are very similar to how Outloo...
/kb/content/article.asp?ID=me020637 - 0 bytes
This article is relevant if you cannot send email to some of the larger mail servers, such as AOL, Hotmail, Yahoo, RoadRunner, etc but you are able to sendmail to some other domains. If your mail clie...
/kb/content/article.asp?ID=me020003 - 0 bytes
SYMPTOMS Error code 0x800CCC0F is generated when sending mail from Microsoft Outlook CAUSE This error is generated because the mail client (Outlook) is unable to contact the MailEnable server. The mos...
/kb/content/article.asp?ID=me020376 - 4456 bytes
SYMPTOMS The windows event log viewer for the "Security" events may display the following "Failure Audits": The Windows Firewall has detected an application listening for incoming traffic. Name: - Pat...
/kb/content/article.asp?ID=me020503 - 0 bytes
SUMMARY This article provides information on how to configure MailEnable to cater for pure Android devices autodiscover requirements INFORMATION When a pure android client autodiscovers during the ema...
/kb/content/article.asp?ID=me020622 - 0 bytes
SUMMARY How to configure email clients to access MailEnable's POP or IMAP and SMTP. DETAIL Ensure the correct credentials are being used to authenticate against the server. MailEnable services require...
/kb/content/article.asp?ID=me020198 - 3104 bytes
SUMMARY The spam protection script filter uses various criterias in order to calculate the positive and negative weighting to apply the correct spam score header to add to the message headers. To make...
/kb/content/article.asp?ID=me020586 - 0 bytes
SUMMARY How to diagnose outgoing mail problems and delivery delay notifications. If it is possible to send mail locally (from one account to another on the server) but are not able to send mail out si...
/kb/content/article.asp?ID=me020148 - 10043 bytes
MailEnable will always check for local delivery above sending the message to any remotely configured DNS sites, and therefore you need to use a system utility to override this behaviour. The MEROUTE u...
/kb/content/article.asp?ID=me020276 - 0 bytes
SUMMARY When MailEnable attempts to connect to a remote mail server, it will announce its host name as part of the outbound mail transaction. Many mail hosts will use this field to validate the authen...
/kb/content/article.asp?ID=me020429 - 0 bytes
SYMPTOMS Messages are being delievered to the mailbox Junk E-Mail folder. CAUSE There is no global option within MailEnable that will automatically deliver a message to a mailboxes "Junk E-Mail" folde...
/kb/content/article.asp?ID=me020529 - 0 bytes
SUMMARY How to tune and configure the SMTP connector for better throughput when sending a large number of messages. DETAIL The SMTP connector queries messages from the SMTP outgoing queue and sends th...
/kb/content/article.asp?ID=me020181 - 8833 bytes
SUMMARY This FAQ covers all of the features and benefits of the inbuilt MailEnable SPAM protection. The document also answers some questions that MailEnable support often receive in regards to SPAM pr...
/kb/content/article.asp?ID=me020391 - 0 bytes
SYMPTOMS When sending to remote servers the following bounce message is returned to the MailEnable sender. MailEnable: Message Delivery Failure. Reason: ME-E0193: [(MailEnable_messageID).MAI] Message ...
/kb/content/article.asp?ID=me020517 - 0 bytes
SUMMARY How to correctly setup an account to access the web administration interface. DETAIL If MailEnable Professional or Enterprise Edition have been installed with web administration, then the foll...
/kb/content/article.asp?ID=me020132 - 3026 bytes
SUMMARY Considerations in blocking SPAM and how e-mail messages can be 'spoofed' to appear to come from someone other than their actual sender. DETAIL Sometimes it is difficult to validate the actual ...
/kb/content/article.asp?ID=me020140 - 3917 bytes
SYMPTOMS Local or remote recipients may receive duplicate copies of messages. CAUSE There are two likely causes of this issue, each of which are explained below: URL Blacklisting DNS Lookup Timeouts I...
/kb/content/article.asp?ID=me020470 - 0 bytes
SUMMARY This article explains how to configure a domain level smart host to prevent loss of incoming mail when using the Migration capture utility. DETAIL The recommended procedure when configuring a ...
/kb/content/article.asp?ID=me020632 - 0 bytes
SUMMARY How to use MailEnable to check for viruses and perform Realtime Blackhole List (RBL) lookups in a Microsoft Exchange environment. DETAIL The required configuration changes follow: Exchange (20...
/kb/content/article.asp?ID=me020106 - 4353 bytes
SUMMARY Common Outlook/Outlook Express error codes that may be returned when attempting to send, receive or access mail. DETAIL Outlook/Outlook Express Error Codes: Error Service Description 0x800CCCF...
/kb/content/article.asp?ID=me020134 - 7631 bytes
SYMPTOMS When running the MailEnable Diagnostic Utility it fails in the Configuration and Data Test with the error "Invalid System Entries". CAUSE This error can mean that the ADDRESS-MAP.TAB configur...
/kb/content/article.asp?ID=me020215 - 4920 bytes
SUMMARY Various error codes that can be returned and displayed in the MailEnable log files. DETAIL MailEnable logs socket errors in the SMTP Debug Log file. Socket errors occur because the TCP/IP sess...
/kb/content/article.asp?ID=me020074 - 6185 bytes
SUMMARY Troubleshooting mail client connectivity to MailEnable. DETAIL When configuring a mail client to point to the server MailEnable is running on, it should be possible to send and receive a self ...
/kb/content/article.asp?ID=me020075 - 5336 bytes
SUMMARY How to prevent the server getting blacklisted and to get removed from a blacklist database. DETAIL Spam is a huge problem on the Internet and as a mail server operator it is important to take ...
/kb/content/article.asp?ID=me020166 - 6241 bytes
SYMPTOM Messages sent to remote server from a MailEnable server appear in the recipients junk mail or spam folder. This is happening for messages sent to domains such as Gmail, Outlook.com, Yahoo, etc...
/kb/content/article.asp?ID=me020241 - 4966 bytes
SUMMARY This article outlines how to migrate MailEnable's configuration and message store from one server to another in a clustered environment. DETAIL STEP 1: Installing and Clustering the Server 1. ...
/kb/content/article.asp?ID=me020422 - 0 bytes
SUMMARY This article describes the various SMTP return codes that senders may receive when communicating with the SMTP service. DETAIL The easiest way to determine why inbound messages are not being p...
/kb/content/article.asp?ID=me020032 - 45612 bytes
SUMMARY How a corporate can configure MailEnable Professional to provide internal and external/internet messaging. The article describes an optimal configuration for MailEnable to provide an integrate...
/kb/content/article.asp?ID=me020054 - 9243 bytes
SUMMARY Troubleshooting server connectivity and how to test if MailEnable can send to remote servers. DETAIL Many ISP's block outbound SMTP traffic to ensure that spammers do not abuse their service. ...
/kb/content/article.asp?ID=me020207 - 8121 bytes
SUMMARY This article outlines how to copy or migrate a MailEnable installation from one machine to another. The article assumes that the target server has been installed with an appropriate copy of th...
/kb/content/article.asp?ID=me020073 - 19269 bytes