SUMMARY
Troubleshooting integrated filtering.
DETAIL
Troubleshooting the behaviour of filters can be
quite complicated because it requires reviewing each filters criteria and
generating/inspecting messages as they pass through the
MTA.
As the first step in diagnosing, disable any pickup event that may be running. This willmean that only the basic integrated MTA filtering provided in MailEnable Professional and Enterprise Editions is being utilized.
To disable MTA pickup events via the MailEnable Management Console:
1. Open the MailEnable Administration program from the
MailEnable Program group
2. Expand the tree MailEnable
Management|Servers|localhost|Agents|MTA
3. Right click on the MTA branch on
the left hand tree view and select Properties
4. Uncheck the option called
"Enable pickup event"
STEP 2: Configure a Basic
Integrated Filter
Start with a basic filter that simply checks the
message for a specific string. Define a rule that forwards a copy of the message
to another mail user. The intention is to define a basic filter and then
send some test e-mails through the MTA to test that the filter is executing
correctly.
Details for creating
such filters are provided in the
MailEnable User
Manuals.
STEP 3: Reviewing
the Results of the Filter
Inspect the MTA and filter log files to determine whether
the filter was actioned. This can be determined by reviewing the contents of the
filter results log file to determine if the filter is actually being
executed.
This
file is located in the following directory:
C:\Program
Files\Mail Enable\Logging\MTA
The
name of the file is MTAFILTER-Report-YYMMDD.log
(where YYMMDD represents the year, month and
day)
This file should contain an entry denoting that the filter was
actioned.
There should be one line for each
"filtered" message running through the MTA
MORE INFORMATION
Global/Mailbox Filtering - Troubleshooting: http://www.mailenable.com/kb/content/article.asp?ID=ME020356
Product: | MailEnable (Pro-Any Pro-1.X Ent-Any Ent-1.X) |
Article: | ME020386 |
Module: | MTA Filtering |
Keywords: | Filtering,Filters,MTA,troubleshooting,filter,trouble,shoot,troubleshoot |
Class: | TRB: Troubleshooting (Configuration or Environment) |
Revised: | Wednesday, May 4, 2016 |
Author: | MailEnable |
Publisher: | MailEnable |