MailEnable's Annual Upgrade Protection (AUP) allows registered users to upgrade to any version of their registered product that is released during their coverage period.
Those who purchase MailEnable version 4 (or upgrade from earlier versions) will receive 12 month upgrade protection. When the upgrade protection window lapses an upgrade protection renewal notice will be send to the registered e-mail address. You will then have the option to renew your upgrade protection or to let the protection lapse.

To review prior purchases of MailEnable, please log-in to your Online Services account to access the payment receipt which will have the date of purchase recorded.

If you are eligible for a free upgrade, it will be made available under your Online Services account.

What happens when a new major version release is available while I have “upgrade protection”?

If your AUP is current, then you can upgrade to the newer version without any additional cost.

How much does the annual upgrade protection fee cost?

The annual ongoing upgrade fee is approximately 40% of the full product purchase price.

What happens when if my upgrade protection lapses?

If your “upgrade protection” entitlement expires, and you wish to upgrade your version of MailEnable to the subsequently released next major version, then you will need to purchase an upgrade with a nominal discount (of around 20% off).

How does MailEnable’s new upgrade protection program vary from its former policy?

MailEnable’s upgrade protection is an extension to its existing policy. The old discounted policy on upgrades is still available.

Are upgrade protection renewals available from Resellers?

Yes. You are able to purchase renewals for this via a MailEnable reseller. A list of MailEnable resellers can be found under the resellers section of the MailEnable Web Site.