No worries, I think I am going to open a support ticket with ME. Thanks for all you assistance.

We have just tested the problem mail on one of our Win2003 servers, which works without problem. The two servers which have been causing us so many problems are both Win2K. Do you have a 2K server that you could test on?

Very interesting... will set up mailbox for you tomorrow as I am now leaving the office.

The server is not firewalled as it runs a wide variety of services on different ports, it is locked down in every other way, and in over two years we have had no successful hacks (although attempts have been made). Yes multiple users are reporting the same problem (different mailboxes in different p...

The server is not running any form of AV software and is not firewalled. It is one of our dedicated servers used as a public shared hosting server.

Just had another one - this is really frustrating for us and our clients; we need to prevent it happening, our only other option is to email all our hosting customers to advise what to do when it happens (which would be really unprofessional).

Any ideas anybody?

Has happened seven times across two mail servers in the last week. Isolating the problem mail from a mailbox with a hundred messages (mostly spam) can be pretty time consuming - we need a better solution! I have a nastly feeling that the extremely slow collection rate is because the server has maxed...

We have now isolated a mail that causes these problems and have been able to perform some tests. It is 187KB and has a JPG attachment. When placed in any mailbox and then an attempt to collect that mailbox is made, the collection is extremeley slow (0.5KB/min on a 1Mb ADSL line); collection times-ou...

Just realised that the problem is also occuring on a second server (running Mail Enable standard - can't give a exact version as the diagnose page will not display). This server has had no Mail Enable hotfixes applied in quite some time (probably not in the last 12 months). It has no antivirus or sp...

POP dubug logging was disabled - I have now enabled it and will post back when we get another lockup report. Sorry, I'm a bit new to fixing problems in MailEnable - it has run like a dream for the last couple of years.

Cheers

Julian

Locks up on POP collection for individual mailboxes.

I am running MailEnable Pro version 1.6 with all hot fixes applied on a Win 2K Server (also patched up-to-date) hosting 75 post office and 400 to 500 mailboxes. All has been fine until around a week ago, since which we have been getting an increasing number of customers complaining that they cannot ...