Search found 9273 matches

by MailEnable-Ian
Thu Dec 24, 2020 12:55 am
Forum: Error Reports and Issues
Topic: Autoresponder is not working because of mail from empty
Replies: 3
Views: 4696

Re: Autoresponder is not working because of mail from empty

Hi,

Please refer to: https://mailenable.com/forum/viewtopic.php?f=2&t=40895
by MailEnable-Ian
Thu Dec 24, 2020 12:43 am
Forum: MailEnable Standard Edition
Topic: Emails to gmx.co.uk bounced. Could ADSL be the problem?
Replies: 3
Views: 1026

Re: Emails to gmx.co.uk bounced. Could ADSL be the problem?

Hi,

Private message me the sending domain details.
by MailEnable-Ian
Wed Dec 23, 2020 10:37 pm
Forum: MailEnable Standard Edition
Topic: Emails to gmx.co.uk bounced. Could ADSL be the problem?
Replies: 3
Views: 1026

Re: Emails to gmx.co.uk bounced. Could ADSL be the problem?

Hi,

Can you post up the SMTP activity and debug snippets in regards to the message sent to the gmx server
by MailEnable-Ian
Wed Dec 23, 2020 1:54 am
Forum: MailEnable Professional Edition
Topic: how to remove url's inside an email
Replies: 1
Views: 830

Re: how to remove url's inside an email

Hi,

You can enable SMTP URL blacklisting within the SMTP properties and then set the action for any URL that is found within a blacklist to be replaced.

https://www.mailenable.com/documentation/10.0/Professional/Reverse%20DNS%20blacklisting.html
by MailEnable-Ian
Mon Dec 21, 2020 10:54 pm
Forum: MailEnable Beta Discussion
Topic: Issue with 10.32 Enterprise
Replies: 9
Views: 2149

Re: Issue with 10.32 Enterprise

Hi, Nothing has changed in the 10.32 for the admin service. Ok then you need to contact me so you can see the issue. using the MEADMS from 10.31 works but the one from 10.32 crashes the MTA after a cleanup starts. I looked at the logs and there is no data showing a reason. The MTA log just stops at ...
by MailEnable-Ian
Mon Dec 21, 2020 10:50 pm
Forum: MailEnable Standard Edition
Topic: Different values in headers for different domain names
Replies: 2
Views: 439

Re: Different values in headers for different domain names

Hi,

You can only configure this using Postoffice IP bindings which is an exclusive feature to the Enterprise edition.
by MailEnable-Ian
Sun Dec 20, 2020 10:05 pm
Forum: MailEnable Beta Discussion
Topic: Issue with 10.32 Enterprise
Replies: 9
Views: 2149

Re: Issue with 10.32 Enterprise

Hi, MailEnable-Ian wrote: ↑ Fri Dec 18, 2020 12:49 am Hi, I have tried emulating the crash in 10.32 with success. Are you able to submit a support ticket via our support from and provide access to the server vi a RDP or Team viewer so that we can login and examine the log files and configuration in ...
by MailEnable-Ian
Sun Dec 20, 2020 10:03 pm
Forum: MailEnable Enterprise Edition
Topic: Messages Disappearing from Deleted Items Folder
Replies: 3
Views: 785

Re: Messages Disappearing from Deleted Items Folder

Hi, The first step is to inspect the auditing logs for that mailbox. Then inspect the IMAP activity and debug log files to see if messages are being marked as deleted by the client. Without inspecting log files and your configuration in more detail its difficult to determine the cause. Best way forw...
by MailEnable-Ian
Sun Dec 20, 2020 9:58 pm
Forum: MailEnable Standard Edition
Topic: Making MailEnable more Gmail-friendly
Replies: 2
Views: 486

Re: Making MailEnable more Gmail-friendly

Hi,

Have you reviewed the following article: https://www.mailenable.com/kb/content/article.asp?ID=ME020241
by MailEnable-Ian
Fri Dec 18, 2020 1:48 am
Forum: MailEnable Beta Discussion
Topic: Issue with 10.32 Enterprise
Replies: 9
Views: 2149

Re: Issue with 10.32 Enterprise

Hi,

We can login during our office hours which are from 9:00AM - 5:00PM GMT+11 AEDT, Monday to Friday. Therefore please schedule a time during these hours when you submit the ticket and login details.
by MailEnable-Ian
Fri Dec 18, 2020 12:49 am
Forum: MailEnable Beta Discussion
Topic: Issue with 10.32 Enterprise
Replies: 9
Views: 2149

Re: Issue with 10.32 Enterprise

Hi,

I have tried emulating the crash in 10.32 with success. Are you able to submit a support ticket via our support from and provide access to the server vi a RDP or Team viewer so that we can login and examine the log files and configuration in more detail.
by MailEnable-Ian
Fri Dec 18, 2020 12:03 am
Forum: MailEnable Enterprise Edition
Topic: Using the RBL feature
Replies: 1
Views: 411

Re: Using the RBL feature

Hi, Have you confirmed that the spam messages that got through contained URL's in the message that were blacklisted or if the incoming IP was present in a DNS blacklist? MagicSpam is a third party spam application that integrates in MailEnable. To fine tune the MagicSpam application you will need to...
by MailEnable-Ian
Wed Dec 16, 2020 5:30 am
Forum: MailEnable Enterprise Edition
Topic: Send redirect emails from different SMTP server?
Replies: 3
Views: 618

Re: Send redirect emails from different SMTP server?

Hi,

There is no way to specifically smart host only "redirected" messages via an external SMTP server. You can however configure a postoffice (and not all domains/postoffices) to smart host outbound emails via an external SMTP Server.
by MailEnable-Ian
Wed Dec 16, 2020 2:52 am
Forum: MailEnable Enterprise Edition
Topic: Send redirect emails from different SMTP server?
Replies: 3
Views: 618

Re: Send redirect emails from different SMTP server?

Hi,

You can set the SMTP service to smart hosting all outbound emails to a nominated SMTP server.

https://www.mailenable.com/documentation/10.0/Enterprise/Smart%20host.html
by MailEnable-Ian
Wed Dec 16, 2020 2:51 am
Forum: MailEnable Professional Edition
Topic: Domain name settings
Replies: 10
Views: 15306

Re: Domain name settings

Hi,

Can you provide details of the domain and example screenshot of the diagnostic report warning?