Search found 8642 matches

by MailEnable-Ian
Fri May 18, 2018 1:22 am
Forum: MailEnable Professional Edition
Topic: MailEnable on a Dedicated Server with 1&1, Can't get SMTP to work properly
Replies: 1
Views: 296

Re: MailEnable on a Dedicated Server with 1&1, Can't get SMTP to work properly

Hi,

Are you able to telnet from the client machine running Outlook to the MailEnable server on port 25? If so what is the SMTP response you see in the telnet test?
by MailEnable-Ian
Fri May 18, 2018 1:16 am
Forum: MailEnable Professional Edition
Topic: SSL professional version
Replies: 1
Views: 152

Re: SSL professional version

Hi,

Yes it is. You require purchasing an SSL certificate to be used in MailEnable for your domains. Please see:

http://www.mailenable.com/documentation/10.0/Professional/Localhost_-_Secure_Sockets_Layer_(SSL)_encryption.html
http://www.mailenable.com/documentation/10.0/Professional/IMAP_General.html
by MailEnable-Ian
Fri May 18, 2018 1:06 am
Forum: MailEnable Enterprise Edition
Topic: IMAP crashing
Replies: 9
Views: 317

Re: IMAP crashing

Hi,

Your screenshot reports a valid license status, therefore you are not evaluating and thus the reason why there is no evaluation code reported. Anyhow we have received your support submission you submitted.
by MailEnable-Ian
Fri May 18, 2018 1:03 am
Forum: MailEnable Standard Edition
Topic: smarthost / routing configuration
Replies: 1
Views: 105

Re: smarthost / routing configuration

Hi,

Domain level smart hosting:

http://www.mailenable.com/documentation/10.0/Standard/Domain_-_General.html - Act as Smart host
by MailEnable-Ian
Fri May 18, 2018 1:01 am
Forum: MailEnable Standard Edition
Topic: Error 551
Replies: 4
Views: 69

Re: Error 551

Hi, The address spoofing option is to stop remote connections trying to spoof a locally hosted address when sending to another locally hosted address. Therefore setting the option to "Authorized connections can spoof the sender address" and adding the IP address to the SMTP privileged IP l...
by MailEnable-Ian
Thu May 17, 2018 1:59 am
Forum: Error Reports and Issues
Topic: Web Admin Not Working
Replies: 8
Views: 1526

Re: Web Admin Not Working

Hi,

Lodge a support ticket via https://www.mailenable.com/support/step1.asp and provide server access so we can assist in troubleshooting further.
by MailEnable-Ian
Thu May 17, 2018 1:57 am
Forum: MailEnable Enterprise Edition
Topic: Internal Email Only
Replies: 1
Views: 54

Re: Internal Email Only

Hi,

The first step is to inspect the SMTP activity and debug log files as they will provide more information.
by MailEnable-Ian
Thu May 17, 2018 1:55 am
Forum: MailEnable Enterprise Edition
Topic: IMAP crashing
Replies: 9
Views: 317

Re: IMAP crashing

Hi,

Screenshot of where the evaluation key is located:

Capture.PNG
Capture.PNG (5.58 KiB) Viewed 143 times


Link for support form: https://www.mailenable.com/support/step1.asp

Follow the steps and submit with category "Upgrade" or "installation".
by MailEnable-Ian
Thu May 17, 2018 1:50 am
Forum: MailEnable Professional Edition
Topic: [SOLVED] Changing Action Under Spam Protection
Replies: 2
Views: 95

Re: Changing Action Under Spam Protection

Hi,

Under the SMTP properties, navigate to the "Reverse DNS blacklisting" tab. Set the action to mark as spam from dont accept.
by MailEnable-Ian
Thu May 17, 2018 1:47 am
Forum: MailEnable Standard Edition
Topic: Error 551
Replies: 4
Views: 69

Re: Error 551

Hi,

You need to inspect the SMTP activity and debug log files and ensure that the incoming IP address that produces the 551 error is the correct IP address you have added the SMTP privileged IP's list.
by MailEnable-Ian
Tue May 15, 2018 1:40 am
Forum: Error Reports and Issues
Topic: Users repeatedly asked for login
Replies: 3
Views: 574

Re: Users repeatedly asked for login

Hi,

The next step is to analyse log files to see why the user is being prompted for authentication. In order for a technician to assist further with this please lodge a valid ticket via our support form. You can then provide the relevant information and log files that way.
by MailEnable-Ian
Tue May 15, 2018 1:37 am
Forum: MailEnable Enterprise Edition
Topic: IMAP crashing
Replies: 9
Views: 317

Re: IMAP crashing

Hi,

The evaluation code is listed in the MailEnable diagnostic report.

https://www.mailenable.com/kb/content/article.asp?ID=me020136

Or just log the ticket under "Upgrade" or "Installation" as it will be a free submission.
by MailEnable-Ian
Mon May 14, 2018 6:25 am
Forum: MailEnable Professional Edition
Topic: SSL/encryption of Emails
Replies: 3
Views: 383

Re: SSL/encryption of Emails

Hi,

Steps are fine. And yes the clients that are not going to use SSL can leave the same settings providing they are using the same host name still resolves to the same IP.
by MailEnable-Ian
Mon May 14, 2018 6:22 am
Forum: MailEnable Enterprise Edition
Topic: IMAP crashing
Replies: 9
Views: 317

Re: IMAP crashing

Hi,

Best way forward would to be lodge a support ticket via the MailEnable support form and provide access to the server via RDP or Teamviewer so that a technician to review the relevant log files in more detail.

https://www.mailenable.com/support/step1.asp
by MailEnable-Ian
Thu May 10, 2018 3:39 am
Forum: MailEnable Enterprise Edition
Topic: IMAP crashing
Replies: 9
Views: 317

Re: IMAP crashing

Hi,

What version of MailEnable Enterprise is running on the server? If not the latest version on our downloads or previous versions downloads page then please upgrade and monitor to see of the continues to crash.