Search found 9445 matches

by MailEnable-Ian
Wed Jun 16, 2021 6:20 am
Forum: MailEnable Exchange ActiveSync (EAS)
Topic: Sync on Mobile works only randomly
Replies: 30
Views: 48715

Re: Sync on Mobile works only randomly

HI,

You will need to lodge a support ticket for this type of assistance.
by MailEnable-Ian
Wed Jun 16, 2021 2:14 am
Forum: General
Topic: iPhone how to right click on message in Webmail?
Replies: 2
Views: 19

Re: iPhone how to right click on message in Webmail?

Hi,

Which right click options are you referring to?
by MailEnable-Ian
Tue Jun 15, 2021 11:26 pm
Forum: MailEnable Enterprise Edition
Topic: ClamAV Virus Scan Error
Replies: 1
Views: 8

Re: ClamAV Virus Scan Error

Hi, Try and run the clamscan.exe within a Windows command prompt (run as administrator) within the following path: Mail Enable\Antivirus\ClamAV and run a scan manually on the MAI file to see how long it takes to scan. This will give you an indication if you need to increase the "Process timeout" val...
by MailEnable-Ian
Tue Jun 15, 2021 11:09 pm
Forum: MailEnable Enterprise Edition
Topic: [SOLVED]Question regarding Spam: Enable Mailbox Spam Filtering, incoming Gmail always lands in Junk Mail box
Replies: 4
Views: 58

Re: Question regarding Spam: Enable Mailbox Spam Filtering, incoming Gmail always lands in Junk Mail box

Hi,

There is but it only does badmail and quarantine folders.

https://www.mailenable.com/documentation/10.0/Enterprise/Global%20Mailbox%20clean-up%20agent.html

Otherwise you will need to use the Mepurge utility:

https://www.mailenable.com/kb/content/article.asp?ID=ME020223
by MailEnable-Ian
Tue Jun 15, 2021 3:23 am
Forum: MailEnable Exchange ActiveSync (EAS)
Topic: Outlook App for android or ios no longer able to connect for new accounts
Replies: 5
Views: 17573

Re: Outlook App for android or ios no longer able to connect for new accounts

Hi,

Have you reviewed: https://www.mailenable.com/kb/content/article.asp?ID=ME020644
by MailEnable-Ian
Tue Jun 15, 2021 3:20 am
Forum: Error Reports and Issues
Topic: How-Come? X-ME-Content: Deliver-To=Junk but email was still delivered to \Inbox
Replies: 2
Views: 53

Re: How-Come? X-ME-Content: Deliver-To=Junk but email was still delivered to \Inbox

Hi, If the RBL filter added X-ME-Content: Deliver-To=Junk header then it should have been delivered to the junk email folder for that mailbox. There is an issue in the current release where the setting for "Deliver Junk email to Junk email folder" reports as being by enabled by default but its not r...
by MailEnable-Ian
Tue Jun 15, 2021 2:21 am
Forum: MailEnable Exchange ActiveSync (EAS)
Topic: Sync on Mobile works only randomly
Replies: 30
Views: 48715

Re: Sync on Mobile works only randomly

Hi,

Sorry what do mean together?
by MailEnable-Ian
Tue Jun 15, 2021 2:18 am
Forum: MailEnable Enterprise Edition
Topic: [SOLVED]Question regarding Spam: Enable Mailbox Spam Filtering, incoming Gmail always lands in Junk Mail box
Replies: 4
Views: 58

Re: Question regarding Spam: Enable Mailbox Spam Filtering, incoming Gmail always lands in Junk Mail box

Hi, 1. Is "Enable Mailbox Spam Filtering" still useful if I've already enabled Postoffice level features "Deliver junk mail to Junk E-mail folder"? My guess it's no longer in use as there will be no more spam in Inbox and my guess for "Enable Mailbox Spam Filtering" is that it ONLY works to filter i...
by MailEnable-Ian
Tue Jun 15, 2021 12:33 am
Forum: MailEnable Enterprise Edition
Topic: [SOLVED]IIS MailEnable Mobile, what is this site for?
Replies: 2
Views: 59

Re: IIS MailEnable Mobile, what is this site for?

Hi,

The MailEnable Mobile website was used for the old mobile web mail client mainly for old WAP devices. You can stop the site without issues.
by MailEnable-Ian
Tue Jun 15, 2021 12:32 am
Forum: MailEnable Professional Edition
Topic: Plesk to plesk migration blocking IP
Replies: 3
Views: 75

Re: Plesk to plesk migration blocking IP

Hi, What version of MailEnable are you running? We would need to see the IMAP log files at the time you see the error in the Plesk migration utility to see if this is an IMAP problem. Best way forward to provide the log files would be to lodge a support ticket via our support form below. https://www...
by MailEnable-Ian
Fri Jun 11, 2021 3:57 am
Forum: MailEnable Professional Edition
Topic: Plesk to plesk migration blocking IP
Replies: 3
Views: 75

Re: Plesk to plesk migration blocking IP

Hi,

Are you able to telnet to port 143 IMAP from the new server to the old server via a Windows command prompt on the new server?
by MailEnable-Ian
Fri Jun 11, 2021 3:54 am
Forum: MailEnable Standard Edition
Topic: Removing "Migration Centre" and "Migration Service"
Replies: 5
Views: 83

Re: Removing "Migration Centre" and "Migration Service"

Hi,

It could be. But just run the latest kit if you need to do a migration and select to install it.
by MailEnable-Ian
Thu Jun 10, 2021 3:11 am
Forum: Error Reports and Issues
Topic: [SOLVED]Contacts (Group) and Notes won't sync on iPhone/Thunderbird (TB)
Replies: 4
Views: 136

Re: Contacts (Group) and Notes won't sync on iPhone/Thunderbird (TB)

Hi,

Notes are not supported in the IMAP protocol. As for Group contacts not sure if the TB carddav plugin supports group contacts.
by MailEnable-Ian
Thu Jun 10, 2021 3:09 am
Forum: General
Topic: inbound smtp messages remain as spooling
Replies: 2
Views: 33

Re: inbound smtp messages remain as spooling

Hi, The first step is to upgrade to 10.34 from our downloads page to ensure you have all the latest fixes to MailEnable cores services. Then ensure you have reviewed this section of that article you mentioned: Stopping the third party COM object Pick Up Event (Mainly Plesk users) 1. Open Windows "Re...
by MailEnable-Ian
Thu Jun 10, 2021 3:05 am
Forum: General
Topic: [SOLVED]How to enable Global Address Book for postoffice admin via Webmail?
Replies: 5
Views: 196

Re: How to enable Global Address Book for postoffice admin via Webmail?

Hi, Adding directory members can only be done via the web administration interface and not the web mail client. https://www.mailenable.com/kb/content/article.asp?ID=me020042 https://www.mailenable.com/kb/content/article.asp?ID=me020132 Yes the MAPI Connector will list directory members that you add ...