Search found 9479 matches

by MailEnable-Ian
Fri Jul 30, 2021 12:14 am
Forum: MailEnable Standard Edition
Topic: Why did gmail mark my mail as SPAM | My config has no problem | 10/10 Score On Mail-Tester.com
Replies: 8
Views: 183

Re: Why did gmail mark my mail as SPAM | My config has no problem | 10/10 Score On Mail-Tester.com

Hi,

Have you setup DKIM for your domain in MailEnable and added the txt record in DNS? Can you send a test email to the response@mailenable.com so we can check the headers of the message.
by MailEnable-Ian
Thu Jul 29, 2021 1:04 am
Forum: MailEnable Professional Edition
Topic: Authentication failure when forwarding email
Replies: 1
Views: 123

Re: Authentication failure when forwarding email

Hi,

https://www.mailenable.com/kb/content/article.asp?ID=ME020032

Look within the 551 error section.
by MailEnable-Ian
Thu Jul 29, 2021 1:02 am
Forum: MailEnable Standard Edition
Topic: Secondary Post Office mail deliver delay
Replies: 8
Views: 902

Re: Secondary Post Office mail deliver delay

Hi,

No we still cannot establish a connection via telnet to mail.avimap.co.za on port 25
by MailEnable-Ian
Thu Jul 29, 2021 1:00 am
Forum: MailEnable Standard Edition
Topic: Why did gmail mark my mail as SPAM | My config has no problem | 10/10 Score On Mail-Tester.com
Replies: 8
Views: 183

Re: Why did gmail mark my mail as SPAM | My config has no problem | 10/10 Score On Mail-Tester.com

Hi, If the MailEnable SMTP log files report that Gmail accepted the message successfully and does return a bounce then we have no control on what Gmail does when it delivers the message to the recipient (i.e it goes to spam). You will need to contact GMail support in order to diagnose further. Are y...
by MailEnable-Ian
Wed Jul 28, 2021 4:34 am
Forum: Error Reports and Issues
Topic: MEMIS.exe unstable in 10.35 release
Replies: 2
Views: 192

Re: MEMIS.exe unstable in 10.35 release

Hi, Can you upgrade to the 10.36 beta on our beta page to see if his addresses your crashing problems. If not then please lodge a support ticket and provide access to the server via RDP or Teamviewer so a technician to inspect the relevant log files and configuration in more detail to troubleshoot f...
by MailEnable-Ian
Wed Jul 28, 2021 2:54 am
Forum: MailEnable Enterprise Edition
Topic: RoundCube and IMAP Folders
Replies: 1
Views: 69

Re: RoundCube and IMAP Folders

Hi, Access the IMAP properties in the MailEnable administration console and navigate to the "Settings" tab. Disable "Enforce mailbox quotas" to see if this resolves the problem. If it does then this indicates your running an older version of Enterprise 10.x. You will to upgrade to the latest version...
by MailEnable-Ian
Wed Jul 28, 2021 2:46 am
Forum: MailEnable Professional Edition
Topic: Not able to send attchment above 10MB
Replies: 3
Views: 190

Re: Not able to send attchment above 10MB

Hi,

https://www.mailenable.com/kb/content/article.asp?ID=me020445
by MailEnable-Ian
Wed Jul 28, 2021 2:43 am
Forum: MailEnable Standard Edition
Topic: Why did gmail mark my mail as SPAM | My config has no problem | 10/10 Score On Mail-Tester.com
Replies: 8
Views: 183

Re: Why did gmail mark my mail as SPAM | My config has no problem | 10/10 Score On Mail-Tester.com

Hi,

Please review the following article: https://www.mailenable.com/kb/content/article.asp?ID=ME020241
by MailEnable-Ian
Wed Jul 28, 2021 2:42 am
Forum: MailEnable Standard Edition
Topic: List-Unsubscribe header - How enable it in MailEnable
Replies: 2
Views: 74

Re: List-Unsubscribe header - How enable it in MailEnable

Hi,

https://www.mailenable.com/documentation/10.0/Standard/List_Server_Connector.html
by MailEnable-Ian
Thu Jul 22, 2021 12:51 am
Forum: MailEnable Standard Edition
Topic: Restrict certain users from sending emails outside domain
Replies: 2
Views: 281

Re: Restrict certain users from sending emails outside domain

Hi,

You will need Enterprise edition so that you can create postoffice level scripted filters.
by MailEnable-Ian
Thu Jul 22, 2021 12:49 am
Forum: MailEnable Standard Edition
Topic: Secondary Post Office mail deliver delay
Replies: 8
Views: 902

Re: Secondary Post Office mail deliver delay

Hi,

Yes the MX record resolves correctly. I have tried to telnet over port 25 from my end and it does not connect. We are connecting from Australia.

C:\>telnet mail.avimap.co.za 25
Connecting To mail.avimap.co.za...Could not open connection to the host, on port 25: Connect failed
by MailEnable-Ian
Thu Jul 22, 2021 12:46 am
Forum: General
Topic: Alert Thresholds
Replies: 5
Views: 7658

Re: Alert Thresholds

Hi, This is a real problem because the SMTP service was shut down because of this issue. This is a bug. I am running 10.35 Here is the message Message: MESMTPCS appears to be having difficulty processing the outbound queue. Parameters ---------- Violated Threshold: Maximum Value Violated Threshold V...
by MailEnable-Ian
Thu Jul 22, 2021 12:43 am
Forum: MailEnable Enterprise Edition
Topic: MESMTPCS Outbound Queue Length notifications
Replies: 3
Views: 8081

Re: MESMTPCS Outbound Queue Length notifications

Hi,. The SMTP connector should not crash because of an influx of messages detected in the queue. The agent is detecting a spike in volume in the outbound queue. You need to inspect the SMTP log files to determine why and who is relaying the messages. Sounds like a spammer a guessed a password and is...
by MailEnable-Ian
Sun Jul 18, 2021 11:37 pm
Forum: MailEnable Standard Edition
Topic: Mail Enable email headers when sending emails via ASP.NET
Replies: 4
Views: 726

Re: Mail Enable email headers when sending emails via ASP.NET

Hi,

If your messages are ending up on the remote servers recipient junk email folder then the first step is to review the following article and ensure you have implemented DKIM, SPF and a valid PTR record for your domains.

https://www.mailenable.com/kb/content/article.asp?ID=ME020241
by MailEnable-Ian
Wed Jul 14, 2021 12:21 am
Forum: MailEnable Enterprise Edition
Topic: CLAM AV scanner suddenly stopped by itself
Replies: 5
Views: 828

Re: CLAM AV scanner suddenly stopped by itself

HI,

This is a ClamAV error. You will need to consult with ClamAV for more information. But as the error indicates it could be that your low in memory.