Search found 8719 matches

by MailEnable-Ian
Mon Sep 10, 2018 5:06 am
Forum: MailEnable Standard Edition
Topic: Auto delete mailbox on a given date
Replies: 1
Views: 87

Re: Auto delete mailbox on a given date

Hi,

Yes only a manual task. There is no automated functionality in MailEnable to remove a mailbox after a specific date/time.
by MailEnable-Ian
Mon Sep 03, 2018 3:16 am
Forum: MailEnable Enterprise Edition
Topic: Subject is missing while replying / Forwarding through Web Mail Interface
Replies: 8
Views: 966

Re: Subject is missing while replying / Forwarding through Web Mail Interface

Hi,

If you require managed support then please use our support ticketing system.
by MailEnable-Ian
Mon Aug 20, 2018 11:45 pm
Forum: MailEnable Enterprise Edition
Topic: Unable to see Inbox Messages and Disk Usage on MailEnable Management Console
Replies: 2
Views: 310

Re: Unable to see Inbox Messages and Disk Usage on MailEnable Management Console

Hi,

https://www.mailenable.com/forum/viewtopic.php?f=7&t=41656&p=110925&hilit=message+count#p110925
by MailEnable-Ian
Fri Aug 17, 2018 12:19 am
Forum: MailEnable Enterprise Edition
Topic: Filter Email received and forward to multiple email addresses
Replies: 4
Views: 316

Re: Filter Email received and forward to multiple email addresses

Hi,

You need embrace all 3 criteria with wildcards. I.e: *anyone@localemailaddress.com*
by MailEnable-Ian
Wed Aug 15, 2018 11:47 pm
Forum: Error Reports and Issues
Topic: AutoResponder - Out of Sync
Replies: 1
Views: 292

Re: AutoResponder - Out of Sync

Hi,

Can you provide more specific information in regards to where you have set the autoresponder for the mailbox. Did you set this via the administration console in the mailbox properties? Via web mail? Or via the MAPI connector? Are you running the latest version of MailEnable?
by MailEnable-Ian
Wed Aug 15, 2018 11:44 pm
Forum: MailEnable Standard Edition
Topic: Migration of emails from mailenable to G Suite Service
Replies: 1
Views: 184

Re: Migration of emails from mailenable to G Suite Service

Hi,

MailEnable standard provides the IMAP protocol. Therefore you need to contact Google and have them provide the tools to migrate from MailEnable via IMAP. Since you are migrating from MailEnable to G Suite you really need to contact Google for help here.
by MailEnable-Ian
Mon Aug 13, 2018 2:59 am
Forum: MailEnable Enterprise Edition
Topic: SIGNED EMAIL WITH PARTICULAR DOMAIN NAME, BEING REJECTED.
Replies: 5
Views: 432

Re: SIGNED EMAIL WITH PARTICULAR DOMAIN NAME, BEING REJECTED.

Hi, We would need to see the associated SMTP log files in respect the date/time the user from the swarovski.com domain is sending to your MailEnable recipient. Use the "Track Message" option in the MailEnable administration console and search for the sender address and then post up the tra...
by MailEnable-Ian
Fri Aug 10, 2018 1:07 am
Forum: MailEnable Connector for Microsoft Outlook
Topic: Adding Mapi account in Outlook 2016
Replies: 7
Views: 1080

Re: Adding Mapi account in Outlook 2016

Hi,

Please lodge a ticket via our support ticketing system and provide access to the problematic machine via Teamviewer. It will be an easier way for us to troubleshoot and emulate the behavior.

https://www.mailenable.com/support/step1.asp
by MailEnable-Ian
Fri Aug 10, 2018 1:05 am
Forum: MailEnable Enterprise Edition
Topic: Filter Email received and forward to multiple email addresses
Replies: 4
Views: 316

Re: Filter Email received and forward to multiple email addresses

Hi,

Just add multiple "Forward to Address" actions.
by MailEnable-Ian
Fri Aug 10, 2018 1:04 am
Forum: MailEnable Professional Edition
Topic: Webmail login stuck
Replies: 5
Views: 700

Re: Webmail login stuck

Hi,

Your best way forward is to lodge a support ticket with MailEnable and then provide all the necessary information that way.
by MailEnable-Ian
Thu Aug 09, 2018 1:31 am
Forum: MailEnable Professional Edition
Topic: Webmail login stuck
Replies: 5
Views: 700

Re: Webmail login stuck

Hi,

Search the "Process Monitor" output for "Access Denied" on the mailbox inbox folder.
by MailEnable-Ian
Wed Aug 08, 2018 2:53 am
Forum: MailEnable Professional Edition
Topic: smtp dropping emails: what does RSET 250 ... 43 6 mean?
Replies: 8
Views: 490

Re: smtp dropping emails: what does RSET 250 ... 43 6 mean?

Hi,

Review this article as it explains what each column represents in the SMTP log file.

http://www.mailenable.com/kb/content/article.asp?ID=ME020170
by MailEnable-Ian
Wed Aug 08, 2018 12:53 am
Forum: MailEnable Connector for Microsoft Outlook
Topic: Adding Mapi account in Outlook 2016
Replies: 7
Views: 1080

Re: Adding Mapi account in Outlook 2016

Hi,

Best way forward would be for a technician to check the client machine over Teamviewer. Please lodge a ticket via our support form below under the category of "Upgrade" and provide Teamviewer session details for the problematic client machine.
by MailEnable-Ian
Wed Aug 08, 2018 12:49 am
Forum: MailEnable Enterprise Edition
Topic: SIGNED EMAIL WITH PARTICULAR DOMAIN NAME, BEING REJECTED.
Replies: 5
Views: 432

Re: SIGNED EMAIL WITH PARTICULAR DOMAIN NAME, BEING REJECTED.

Hi,

MailEnable does not generate this error: 550 5.0.350 -> 5.7.1 delivery not authorized, message refused. Does the error occur when you are sending to an external mail server? If so then the remote mail server will filtering the URL that is being blocked in the signature.