Search found 24 matches

by tgoepferd
Fri Mar 08, 2013 12:37 pm
Forum: MailEnable Professional Edition
Topic: Whitelist not updated with proper sender
Replies: 3
Views: 5369

Re: Whitelist not updated with proper sender

Kiamori, Which version of Mail Enable are you using? I am still using Mail Enable 5. I have resisted upgrading because I would rather invest in a mail solution without these issues. Presently I spend too much time explaining problems like this one to my customers who are ultimately frustrated becaus...
by tgoepferd
Thu Jul 12, 2012 5:00 am
Forum: MailEnable Professional Edition
Topic: Whitelist domain with many IPs
Replies: 5
Views: 6067

Re: Whitelist domain with many IPs

Yes, I prefer each user do it themselves. Does each subdomain need to be entered as well as the main domain? Also, in your example, would I actually include the @ ( @facebook.com) Thanks, Ian.
by tgoepferd
Wed Jul 11, 2012 12:42 pm
Forum: MailEnable Professional Edition
Topic: Whitelist domain with many IPs
Replies: 5
Views: 6067

Whitelist domain with many IPs

Hello, I would like to whitelist certain domains, such as linkedin, facebook, etrade, etc. However, adding all the IP addresses to the SNMP whitelist is difficult because such organizations have many mail servers and they change over time. Is there a good way to add the domain itself to the whitelis...
by tgoepferd
Thu Oct 27, 2011 1:21 pm
Forum: MailEnable Professional Edition
Topic: Whitelist not updated with proper sender
Replies: 3
Views: 5369

Whitelist not updated with proper sender

Hi, I still have many customers complaining that when they add a sender to the whitelist by right-clicking on the message in the junk folder, future emails from that sender go to the junk folder. I have run a test and found that right-clicking does not add the proper sender to the whitelist. I expec...
by tgoepferd
Thu Sep 15, 2011 8:53 pm
Forum: MailEnable Professional Edition
Topic: Mac OS X Lion Mail - not updating correctly?
Replies: 13
Views: 16575

Re: Mac OS X Lion Mail - not updating correctly?

I installed the netfix on the server, but now the pop service continuously goes down. I don't see anything in the pop server log to indicate the problem. I tried to go back to 5.5.1 by running the 5.5.1 installation exe again, but still the pop service will not stay up. 1) How can I go back to 5.5.1...
by tgoepferd
Wed Jul 06, 2011 9:31 pm
Forum: MailEnable Professional Edition
Topic: IMAP causing duplicate emails
Replies: 1
Views: 2690

IMAP causing duplicate emails

Hello, I am still battling this problem. Today there were so many duplicates of the email, that the user was unable to use his email. He uses IMAP on his mac. Please have a look at the logs below and see if you can tell why the same message is duplicated so many times. I noticed that the mail messag...
by tgoepferd
Mon Mar 21, 2011 3:09 am
Forum: MailEnable Professional Edition
Topic: Email Duplicated for IMAP user.
Replies: 3
Views: 4101

Re: Email Duplicated for IMAP user.

Here is a note from the user ( brian ). Maybe it gives extra direction? This email itself was just now duplicated. I have noticed that if I delete an email in my iphone, it is deleted on the server whereas when I delete the 'dup' email on Apple Mail, it sometimes does not delete on the server. This ...
by tgoepferd
Mon Mar 21, 2011 1:12 am
Forum: MailEnable Professional Edition
Topic: Email Duplicated for IMAP user.
Replies: 3
Views: 4101

Re: Email Duplicated for IMAP user.

I cannot attach the logs. Can you enable attachements for me, or do you have an FTP site that I can place them on?
by tgoepferd
Mon Mar 21, 2011 1:09 am
Forum: MailEnable Professional Edition
Topic: Email Duplicated for IMAP user.
Replies: 3
Views: 4101

Email Duplicated for IMAP user.

I upgraded to Mail Enable 5.10 Professional Edition this weekend. Once user had been having a problem where he would see the same email multiple times. Since upgrading, it has occurred almost everyday. Based on the previous discussion topic, I looked in the _inbox.xml file and do indeed see the same...
by tgoepferd
Tue Feb 08, 2011 3:45 am
Forum: MailEnable Professional Edition
Topic: Mail Duplicated in WebMail
Replies: 7
Views: 6940

Re: Mail Duplicated in WebMail

Since I have not heard a response in a couple days, I am simply requesting a bit of attention on this. I appreciate the help.
by tgoepferd
Fri Feb 04, 2011 5:00 pm
Forum: MailEnable Professional Edition
Topic: Mail Duplicated in WebMail
Replies: 7
Views: 6940

Re: Mail Duplicated in WebMail

I could not attache the message. I will paste it instead.

Removed message.
by tgoepferd
Fri Feb 04, 2011 4:58 pm
Forum: MailEnable Professional Edition
Topic: Mail Duplicated in WebMail
Replies: 7
Views: 6940

Re: Mail Duplicated in WebMail

I found the entries in the POC log. but I don't see anything odd or unique. The email was addressed to both Brian ( TO ) and Leah (CC ). I will attach the message to the ticket. I have examined the logs for two other instances of this. In one, the email was only delivered to Brian, in the other it w...
by tgoepferd
Tue Feb 01, 2011 2:11 am
Forum: MailEnable Professional Edition
Topic: Mail Duplicated in WebMail
Replies: 7
Views: 6940

Mail Duplicated in WebMail

One of my users is experiencing an issue where he sees the same message in web mail repeated many times. I've found the mail in the logs, but the reason for the duplication eludes me. See the attached screen shot. Please help me to solve this problem so that the user no longer receives duplicates. I...
by tgoepferd
Thu Nov 18, 2010 1:44 am
Forum: MailEnable Professional Edition
Topic: Whitelisted address still going to Junk folder
Replies: 4
Views: 4298

Re: Whitelisted address still going to Junk folder

Thanks, Ian. I looked for that, but did not know how to read the logs well enough. I appreciate your expertise.
by tgoepferd
Thu Nov 11, 2010 10:57 am
Forum: MailEnable Professional Edition
Topic: Whitelisted address still going to Junk folder
Replies: 4
Views: 4298

Re: Whitelisted address still going to Junk folder

C:\Program Files\Mail Enable\Config\Postoffices\perceptresearch.com\MAILBOXES\brian.mahoney\Senders\Whitelist\newcomb_28@fisher.osu.edu.LST

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