Search found 832 matches

by Admin
Wed Jan 13, 2021 6:03 am
Forum: Error Reports and Issues
Topic: NDR's not sent
Replies: 2
Views: 233

Re: NDR's not sent

Sorry, not sure what you mean. You are sending from a mailbox which is a catch-all and it does not receive an NDR? Have you enabled the option to only send NDRs to authenticated senders under the SMTP settings? We recently fixed a problem where if this was enabled, the SMTP service could change the ...
by Admin
Fri Jan 08, 2021 2:45 am
Forum: MailEnable Enterprise Edition
Topic: AV Solution
Replies: 3
Views: 692

Re: AV Solution

I thought that they no longer have an option to license a server to check emails, without using their mail server product which only works with Microsoft Exchange. I will ask them and see if this has changed, or whether I have this wrong.
by Admin
Fri Jan 08, 2021 2:33 am
Forum: MailEnable Enterprise Edition
Topic: Error Log failed to obtain a lock on the blockfile "_activity.blk"
Replies: 1
Views: 348

Re: Error Log failed to obtain a lock on the blockfile "_activity.blk"

We received your email to support and replied, so email us back when you have got the details, thanks.
by Admin
Fri Jan 08, 2021 2:30 am
Forum: MailEnable Professional Edition
Topic: if mailenable is transfered to new hadrware, do IMAP users require a resync?
Replies: 2
Views: 778

Re: if mailenable is transfered to new hadrware, do IMAP users require a resync?

IMAP uses the creation timestamp of the index for each folder. So if you preserve this, (which you should for all the files you migrate) clients won't normally resync. If you change client settings though, such as the server name the client connects to, the client will resync, since it will believe ...
by Admin
Thu Dec 31, 2020 4:29 am
Forum: MailEnable Enterprise Edition
Topic: Remote image not loaded for privacy
Replies: 11
Views: 20091

Re: Remote image not loaded for privacy

Are you running 10.31? The print preview issues with the remote images were fixed in the 10.30 release.
by Admin
Thu Sep 24, 2020 5:04 am
Forum: MailEnable Professional Edition
Topic: Timeout if idle for more than seconds for idle does not work
Replies: 1
Views: 1877

Re: Timeout if idle for more than seconds for idle does not work

The time you are seeing in the list is the connection time, i.e. the time since the client connected. The IDLE time is the time the server will allow the IDLE command to go for. It is best to keep it at the default value - making it lower will probably put more load on a server since clients will ju...
by Admin
Wed Apr 22, 2020 5:56 am
Forum: MailEnable Standard Edition
Topic: Webadmin logs
Replies: 2
Views: 8372

Re: Webadmin logs

Hi, For the logs, they are filtered for the postoffice. So when you download them, the server will only extract the log lines relating to the postoffice you are logged into. You won't see the details for mailboxes in other postoffices. For the diagnostic, yes, you are right, it will only work for SY...
by Admin
Fri Jan 10, 2020 11:54 am
Forum: MailEnable Enterprise Edition
Topic: Bug: 10.29 Beta, Some attached images are not displayed in webmail
Replies: 7
Views: 18990

Re: Bug: 10.29 Beta, Some attached images are not displayed in webmail

We've found the issue and have uploaded the fixed kits to the beta page now:

https://www.mailenable.com/beta
by Admin
Fri Jan 10, 2020 4:00 am
Forum: MailEnable Enterprise Edition
Topic: Filtering at Server/Domain/User Levels not working
Replies: 1
Views: 8086

Re: Filtering at Server/Domain/User Levels not working

The postoffice and mailbox levels filters are for inbound emails arriving to a mailbox. So when an email is being delivered, it will process the postoffice level filters and then the mailbox filters. It does not apply mailbox and postoffice filters to emails being sent out by a mailbox in a postoffi...
by Admin
Fri Jan 10, 2020 3:51 am
Forum: MailEnable Professional Edition
Topic: DNS blacklisting vs whitelists
Replies: 4
Views: 12267

Re: DNS blacklisting vs whitelists

Check the headers of the email received to see what it was send as. i.e. try checking Return-Path of the email and see if it matches what they have entered in the whitelist (and make sure it is not in the blacklist).
by Admin
Fri Jan 10, 2020 3:38 am
Forum: MailEnable Enterprise Edition
Topic: Bug: 10.29 Beta, Some attached images are not displayed in webmail
Replies: 7
Views: 18990

Re: Bug: 10.29 Beta, Some attached images are not displayed in webmail

Can you check the following registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable]
"Use MIME Library"=dword:00000001

This needs to be set to 1, but you may have it set to 0 which will cause the problem.
by Admin
Wed Jan 08, 2020 9:29 am
Forum: MailEnable Enterprise Edition
Topic: Remote image not loaded for privacy
Replies: 11
Views: 20091

Re: Remote image not loaded for privacy

Can you check the following registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable]
"Use MIME Library"=dword:00000001

This needs to be set to 1, but you may have it set to 0 which will cause the problem.
by Admin
Wed Jan 08, 2020 6:02 am
Forum: MailEnable Professional Edition
Topic: Remote image not downloaded for your privacy
Replies: 7
Views: 15363

Re: Remote image not downloaded for your privacy

Can you check the following registry key: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable] "Use MIME Library"=dword:00000001 This needs to be set to 1, but you may have it set to 0 which will cause the problem. Also for Professional version there has been a fix for the default optio...
by Admin
Wed Jan 08, 2020 5:59 am
Forum: MailEnable Developers
Topic: Update SSL certificate
Replies: 17
Views: 45808

Re: Update SSL certificate

MailEnable will load the certificate automatically, so you shouldn't need to do anything. Make sure SNI is enabled in the administration program under the SSL settings. The services will not be able to set permissions on the certificate though, so when the new cert is imported you need to make sure ...
by Admin
Sun Jan 05, 2020 11:17 pm
Forum: MailEnable Standard Edition
Topic: Illegal PostOffice Name
Replies: 10
Views: 19827

Re: Illegal PostOffice Name

Open the POSTOFFICE.TAB file in the Mail Enable\Config directory in Notepad. The error still indicates there is a space character in a postoffice name. Check through the file to see if any of the names have a problem. Otherwise please send it to our "sales at mailenable.com" email address and they c...