The time you are seeing in the list is the connection time, i.e. the time since the client connected. The IDLE time is the time the server will allow the IDLE command to go for. It is best to keep it at the default value - making it lower will probably put more load on a server since clients will ju...

Hi, For the logs, they are filtered for the postoffice. So when you download them, the server will only extract the log lines relating to the postoffice you are logged into. You won't see the details for mailboxes in other postoffices. For the diagnostic, yes, you are right, it will only work for SY...

We've found the issue and have uploaded the fixed kits to the beta page now:

https://www.mailenable.com/beta

The postoffice and mailbox levels filters are for inbound emails arriving to a mailbox. So when an email is being delivered, it will process the postoffice level filters and then the mailbox filters. It does not apply mailbox and postoffice filters to emails being sent out by a mailbox in a postoffi...

Check the headers of the email received to see what it was send as. i.e. try checking Return-Path of the email and see if it matches what they have entered in the whitelist (and make sure it is not in the blacklist).

Can you check the following registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable]
"Use MIME Library"=dword:00000001

This needs to be set to 1, but you may have it set to 0 which will cause the problem.

Can you check the following registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable]
"Use MIME Library"=dword:00000001

This needs to be set to 1, but you may have it set to 0 which will cause the problem.

Can you check the following registry key: [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable] "Use MIME Library"=dword:00000001 This needs to be set to 1, but you may have it set to 0 which will cause the problem. Also for Professional version there has been a fix for the default optio...

MailEnable will load the certificate automatically, so you shouldn't need to do anything. Make sure SNI is enabled in the administration program under the SSL settings. The services will not be able to set permissions on the certificate though, so when the new cert is imported you need to make sure ...

Open the POSTOFFICE.TAB file in the Mail Enable\Config directory in Notepad. The error still indicates there is a space character in a postoffice name. Check through the file to see if any of the names have a problem. Otherwise please send it to our "sales at mailenable.com" email address and they c...

You only really need to do this once, if the mailboxes are not in the directory to start with. If you want all new mailboxes to be added to the directory when created you can set this as an option in the administration program. Right click the "Messaging Manager" icon in the treeview, select Propert...

The API generally works only on the configuration items that match what they are called. So the list API items only work on lists, but for a list to be able to receive an email, it needs an address map, i.e. a route from an SMTP address to a list address. So after you do AddList then you can add the...

Did you run the command line? Does it work? Check the clam logs at:

Mail Enable\Antivirus\ClamAV\clamd.log

It may give an indication of what is happening. The leftover files are because they are being locked by Clam and our MTA service cannot delete them.

If you purchased 4 years ago, AUP had already existed 5 years before that. Minor updates have always been free, and before AUP the major upgrades were always a paid upgrade (if you were outside the free upgrade period). AUP is not compulsory and has allowed us to extend the free major upgrade period...

Please upgrade to the one at

https://www.mailenable.com/beta

This has been resolved and these new kits will be released shortly, thanks.