Search found 6 matches

by minasonline
Thu Jun 29, 2017 1:09 pm
Forum: MailEnable Professional Edition
Topic: 550 A user policy is preventing you from sending e-mail to this address.
Replies: 8
Views: 2328

Re: 550 A user policy is preventing you from sending e-mail to this address.

Ian,

On this link I only have a paid support. :?

Class A (Emergency): high priority response (2 hours, 24/7) - $180.00 USD
Class B (Standard): normal priority response (1 business day) - $80.00 USD

Need I paid to check this issue?

Thank you,
Bruno de Lima Costa.
by minasonline
Fri Jun 23, 2017 1:11 pm
Forum: MailEnable Professional Edition
Topic: 550 A user policy is preventing you from sending e-mail to this address.
Replies: 8
Views: 2328

Re: 550 A user policy is preventing you from sending e-mail to this address.

Ian, I am already search LST files but do not exist to sender account or sender domain, see: http://take.ms/rtiJf http://take.ms/vWjHi Any other tip to check this issue? I tried put the sender account and sender domain on whitelist but the issue persist. I will sent full error message to you on priv...
by minasonline
Thu Jun 22, 2017 10:52 pm
Forum: MailEnable Professional Edition
Topic: 550 A user policy is preventing you from sending e-mail to this address.
Replies: 8
Views: 2328

Re: 550 A user policy is preventing you from sending e-mail to this address.

Hello Ian!

The issue persist after upgrade of MailEnable to new version 9.75. Please, do you can help me? I put the sender email on whilist but the issue persist too.

Regards,
Bruno de Lima Costa
by minasonline
Thu Jun 22, 2017 1:22 pm
Forum: MailEnable Professional Edition
Topic: 550 A user policy is preventing you from sending e-mail to this address.
Replies: 8
Views: 2328

Re: 550 A user policy is preventing you from sending e-mail to this address.

Hello Ian, I am update my MailEnable to 9.75 but the issue persist, see log of one message that customer sent now: Status: SMTP transaction details for Message ID [49AFEA1CD69D4AA8A3DF1229E471D1E3.MAI] follow below: 06/22/17 09:51:28 SMTP-IN 49AFEA1CD69D4AA8A3DF1229E471D1E3.MAI 1912 52.54.71.218 220...
by minasonline
Wed Jun 21, 2017 12:52 pm
Forum: MailEnable Professional Edition
Topic: 550 A user policy is preventing you from sending e-mail to this address.
Replies: 8
Views: 2328

550 A user policy is preventing you from sending e-mail to this address.

Hello, I am using MailEnable Professional 9.72. One sender is receiving the follow error when sent messages to our server (any account): <pcp@kortgeral.com.br <mailto:pcp@kortgeral.com.br> >: host mail.kortgeral.com.br[162.254.149.68] said: 550 A user policy is preventing you from sending e-mail to ...