Search found 6 matches

by kevinL
Wed Jul 26, 2023 6:21 pm
Forum: Error Reports and Issues
Topic: Webmail Mail folders disappear when creating subfolders under Inbox - 10.47
Replies: 3
Views: 4601

Re: Webmail Mail folders disappear when creating subfolders under Inbox - 10.47

Thanks Everyone.

We discovered it was the custom skin that we previously used in prior versions no longer work properly in the current version.
Our Developer will look into it.
by kevinL
Fri Jul 21, 2023 11:31 pm
Forum: Error Reports and Issues
Topic: Webmail Mail folders disappear when creating subfolders under Inbox - 10.47
Replies: 3
Views: 4601

Webmail Mail folders disappear when creating subfolders under Inbox - 10.47

We have users reporting that a default folder (ie. Sent Items or Drafts) in their mailbox are missing in Webmail. After troubleshooting, we found that when the inbox is 2 or more subfolders a folders disappears from the view. We tried deleting the _folder.xml in the root of the mailbox, but that did...
by kevinL
Wed Mar 08, 2023 5:23 pm
Forum: MailEnable Enterprise Edition
Topic: Webmail downloading message file format
Replies: 0
Views: 14619

Webmail downloading message file format

We have a requirement where users need to save messages. Users only access emails from Webmail and when they download the messages using Download Source. It is saved as MAI format. Is there a way to change or another way to download emails in a more readable format like EML? Users are not very techn...
by kevinL
Wed Jan 19, 2022 4:32 pm
Forum: MailEnable Enterprise Edition
Topic: Reappering folders and emails
Replies: 5
Views: 7726

Re: Reappering folders and emails

Hi, Is the webmail running under the MailEnable Webmail IIS site? If it is not using the MailEnableAppPool application pool then possibly the webmail is not running as IME_ADMIN. Using ProcessMonitor from Microsoft should show any permission errors. Hi, I've checked IIS and the MailEnableAppPool is...
by kevinL
Fri Jan 14, 2022 7:30 pm
Forum: MailEnable Enterprise Edition
Topic: Reappering folders and emails
Replies: 5
Views: 7726

Re: Reappering folders and emails

Hi, How are they accessing the mail? Is it through the web mail client, or are they using a client such as Outlook. I am presuming webmail though. This sounds like permissions, where the web application does not have permission to remove items. You can try making sure the permissions are correct by...
by kevinL
Fri Jan 14, 2022 12:40 am
Forum: MailEnable Enterprise Edition
Topic: Reappering folders and emails
Replies: 5
Views: 7726

Reappering folders and emails

We have a user trying to organize their mailbox with many subfolders. When she tries to delete a folder and signs back in the deleted folder reappears. This also happens to emails that gets moved from the Inbox to a folder. After signing out and back in, the moved emails stay in the folder, but they...