Hi, Easiest way id to trace through the SMTP log files for the inbound transaction and message ID and then use the message ID to trace through the MTA agent log files where the message is routed from the SMTP inbound queue to the SF (postoffice connector) inbound for delivery to the mailbox. The mes...

Hi,

What version of MailEnable Professional are you running. Does this happen when you try and print any type of message? Or only on a specific message?

Hi, Under the "CalDAV/CardDAV" properties have you ticked the option for "Publish in IIS"? Please see: http://www.mailenable.com/documentation/10.0/Enterprise/Synhronization_-_CalDAV.html Also ensure that you specify https://mailserver:8443/calendar for CalDAV and https://mailserver:8443/contacts fo...

Hi,

You can delete it or rename the current dictionary file for backup and then retrain it. Please see:

http://www.mailenable.com/documentation/10.0/Enterprise/Manual%20training.html

Hi,

You need to set the SMTP security option for "Address Spoofing" to "Authorized connections can spoof the sender address" and leave the IP address within the SMTP relay option for "Privileged IP's".

Hi,

Are you running the latest version of Standard edition 10.31?

Hi,

Please download 10.31 Standard edition from our downloads page and perform the free upgrade to ensure you have all the latest fixes and updates to MailEnable core services.

Hi,

Thanks. We are aware of this and have the message example you provided in your support ticket. The developers are looking at this and will provide more information via your support ticket.

Hi, Best way forward would be to lodge a support ticket via our support submission form below. The reason is that you can then enable MAPI client side logging and provide a copy of the MAPI Connector which will provide more information and the components being loaded that may point to a problem. Are...

Hi,

You can add the IP address to the SMTP whitelist which will bypass the abuse detection and prevention option.

Hi,

In the email client account settings try and use the IP address as the server name for SMTP and IMAP to see if this works. Are you able to telnet to the MailEnable server from the client machine and connect port 25 and 143?

Hi, The SMTP security settings for "Address Spoofing" will help prevent sender address spoofing. It does this by enforcing inbound authentication when the envelope sender address of the message is a local address and is trying to send to another locally domain. Please see: https://www.mailenable.com...

Hi, The stop processing filter action does not stop PO level filters or mailbox filters from executing if the action is executed in a global filter. They only stop the relevant level filter actions from processing any in the list. Therefore you need to add the "stop processing" filter you have at th...

Hi,

That is correct.

Hi, The first filters that are triggered is "Global" since the global filters run at the MTA agent level which routes the message from the SMTP inbound queue. Then the postoffice level filters will execute and then the mailbox filters. Also would like to know the best way to exempt all filtering for...