Search found 8973 matches

by MailEnable-Ian
Wed May 29, 2019 5:31 am
Forum: MailEnable Enterprise Edition
Topic: Services not starting on reboot
Replies: 1
Views: 2018

Re: Services not starting on reboot

Hi,

Clear the Windows event logs then restart and then inspect the logs to see why the services are not starting or if there are errors logged.
by MailEnable-Ian
Wed May 29, 2019 12:08 am
Forum: MailEnable Professional Edition
Topic: When a stranger uses a local address SPF check gets ignored completely
Replies: 5
Views: 4261

Re: When a stranger uses a local address SPF check gets ignored completely

Hi, Navigate within the MailEnable installation path on the server to: Mail Enable\Config\Postoffices\(post office name)\MAILBOXES\(mailbox name)\Senders\Whitelist. Check if there are any files present and delete them. Chances are, that the mailbox whitelisted the address prior to disabaling the whi...
by MailEnable-Ian
Thu May 23, 2019 5:53 am
Forum: MailEnable Standard Edition
Topic: MailEnable
Replies: 1
Views: 2155

Re: MailEnable

Hi,

Without access to the MailEnable server log files we cant tell. You need to get into contact with the mail admin that has access the log files.
by MailEnable-Ian
Thu May 16, 2019 1:41 am
Forum: MailEnable Standard Edition
Topic: The transport failed to connect to the server.
Replies: 3
Views: 3135

Re: The transport failed to connect to the server.

Hi,

Yes that is correct. You will need to try your tests again and then inspect the MailEnable SMTP activity and debug log files to troubleshoot further.
by MailEnable-Ian
Thu May 16, 2019 1:31 am
Forum: MailEnable Enterprise Edition
Topic: POP Retrieval not working for gmail to mailenable delivery
Replies: 4
Views: 3247

Re: POP Retrieval not working for gmail to mailenable delivery

Hi,

The log file for the POP Retrieval service is located under: Servers > Localhost > Services and Connectors > POP Retrieval > Logs.

https://www.mailenable.com/documentatio ... ector.html
by MailEnable-Ian
Thu May 16, 2019 12:50 am
Forum: MailEnable Enterprise Edition
Topic: Need Help with Filtering Rule CriteriaMet([ME_TOorCC])
Replies: 3
Views: 2747

Re: Need Help with Filtering Rule CriteriaMet([ME_TOorCC])

Hi,

Yes, although don't forgot to embrace the entries with wildcards.

I.e:

*@emailsaddress.tld*
*full@emailaddress.tdl*
by MailEnable-Ian
Thu May 16, 2019 12:34 am
Forum: MailEnable Enterprise Edition
Topic: ME 10.24 Bug: Webmail CSS change required to fix current footer issues.
Replies: 1
Views: 1972

Re: ME 10.24 Bug: Webmail CSS change required to fix current footer issues.

Hi,

Yes, we are aware of this and will be addressed in the upcoming release. Don't have a time frame sorry.
by MailEnable-Ian
Thu May 16, 2019 12:33 am
Forum: MailEnable Enterprise Edition
Topic: Failure to receive mail from a single IP
Replies: 1
Views: 1955

Re: Failure to receive mail from a single IP

Hi,

You need to inspect the SMTP debug log file in respect to the message ID, socket number (1016) and IP address to see what has occurred during the transmission of data. it will provide more details or errors relating to the failure.
by MailEnable-Ian
Thu May 16, 2019 12:29 am
Forum: MailEnable Professional Edition
Topic: When a stranger uses a local address SPF check gets ignored completely
Replies: 5
Views: 4261

Re: When a stranger uses a local address SPF check gets ignored completely

Hi, The log snippet indicates that the destination mailbox has white listed the sender address. 05/15/19 13:44:58 ME-I0101: [1832] Whitelisted: Message from ([SMTP:example@domain.com]) has been white listed because the recipient (xxxx/xxxx) has whitelisted the sender. You need to log into the web ma...
by MailEnable-Ian
Thu May 16, 2019 12:23 am
Forum: MailEnable Standard Edition
Topic: how to configure ssl with mailenale
Replies: 2
Views: 2893

Re: how to configure ssl with mailenale

Hi, All mail servers will send over port 25 non-SSL. Therefore if your MailEnable server's SMTP service is not listening on port 25 and only 465 this will be why your not receiving emails from external mail servers such as Gmail. You need to set the default SMTP port to 25 and then configure an alte...
by MailEnable-Ian
Thu May 16, 2019 12:12 am
Forum: MailEnable Standard Edition
Topic: email address forwarders/aliases
Replies: 2
Views: 2237

Re: email address forwarders/aliases

Hi,

You can add alias email addresses to a mailbox within the mailbox properties under the "Addresses" tab.

https://www.mailenable.com/documentatio ... esses.html
by MailEnable-Ian
Thu May 16, 2019 12:08 am
Forum: MailEnable Standard Edition
Topic: need help: MailEnable Issue
Replies: 1
Views: 2505

Re: need help: MailEnable Issue

Hi, Inspect the MailEnable SMTP log files at the time you send to the Yahoo recipient address. The Yahoo server will return a more informative error relating to the failure/delay in the SMTP log files. In the interim please review the following to help you troubleshoot and explain the best practices...