Search found 8949 matches

by MailEnable-Ian
Thu Jul 25, 2019 6:31 am
Forum: MailEnable Professional Edition
Topic: imap id not syncing on mobile for prof ver 9.79
Replies: 9
Views: 2392

Re: imap id not syncing on mobile for prof ver 9.79

Hi,

Please log a ticket for a managed response to your problems as we will require details that we cannot post here in the forum.
by MailEnable-Ian
Tue Jul 23, 2019 1:10 am
Forum: MailEnable Enterprise Edition
Topic: Letsencrypt SSL Cert
Replies: 1
Views: 909

Re: Letsencrypt SSL Cert

Hi,

You need to generate the associated private key for the certificate. Consult with the Lets Encrypt docs.
by MailEnable-Ian
Tue Jul 23, 2019 1:08 am
Forum: MailEnable Enterprise Edition
Topic: 451 ESMTP MailEnable Service temporarily refused connection
Replies: 4
Views: 1211

Re: 451 ESMTP MailEnable Service temporarily refused connection

Hi, The error: 451 ESMTP MailEnable Service temporarily refused connection at 07/22/19 07:34:33 from IP (ww.xx.yy.zz) because of policy violation. 0 0, indicates that the connecting IP address has been temporarily added to the abuse list. The option that inspects the connection for abuse is "The abu...
by MailEnable-Ian
Tue Jul 23, 2019 12:53 am
Forum: MailEnable Enterprise Edition
Topic: MailEnable becomes CPU hog
Replies: 2
Views: 931

Re: MailEnable becomes CPU hog

Hi,

When it happens again use Windows task manager to find which service is using the CPU resources. We really need to know which service in order to help further. Or log a ticket and provide access to the server so we can check in more detail.
by MailEnable-Ian
Thu Jul 18, 2019 5:35 am
Forum: MailEnable Enterprise Edition
Topic: Webmail Service Stopped
Replies: 11
Views: 2043

Re: Webmail Service Stopped

HI,

Best way forward is to log a ticket and provide access to the machine so we can inspect in more detail.
by MailEnable-Ian
Thu Jul 18, 2019 3:01 am
Forum: MailEnable Standard Edition
Topic: Empty mail continuously on standard MailEnable
Replies: 1
Views: 864

Re: Empty mail continuously on standard MailEnable

Hi,

Start by enabling the available SMTP security options listed in this article:

https://www.mailenable.com/kb/content/article.asp?ID=ME020008

Next would be looking into third party anti spam products that integrate within MailEnable:

https://www.mailenable.com/kb/content/article.asp?ID=me020344
by MailEnable-Ian
Thu Jul 18, 2019 2:58 am
Forum: Error Reports and Issues
Topic: Errors in Mailbox Filtering rules
Replies: 1
Views: 843

Re: Errors in Mailbox Filtering rules

Hi,

What version of MailEnable? If not the latest please upgrade.
by MailEnable-Ian
Thu Jul 18, 2019 2:36 am
Forum: MailEnable Enterprise Edition
Topic: Webmail Service Stopped
Replies: 11
Views: 2043

Re: Webmail Service Stopped

Hi,

Looks like some memory issues. The configuration running on an external database? Is the server a vm image?
by MailEnable-Ian
Thu Jul 18, 2019 2:18 am
Forum: MailEnable Enterprise Edition
Topic: Webmail Service Stopped
Replies: 11
Views: 2043

Re: Webmail Service Stopped

Hi,

The Windows event log will contain more information as to why the application pool is not starting at the time.
by MailEnable-Ian
Thu Jul 18, 2019 2:17 am
Forum: MailEnable Professional Edition
Topic: Webmail - password change required prompt
Replies: 3
Views: 1050

Re: Webmail - password change required prompt

Hi,

What version of Professional? If not the latest on the downloads page then please upgrade.
by MailEnable-Ian
Tue Jul 16, 2019 5:28 am
Forum: Error Reports and Issues
Topic: MMC Snap-In crashs when clicking on Post Office Sub-Items
Replies: 11
Views: 2550

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Hi,

Log the ticket here: https://www.mailenable.com/suggest/suggestion.asp
by MailEnable-Ian
Tue Jul 16, 2019 5:26 am
Forum: MailEnable Standard Edition
Topic: Text wrapping in my received emails
Replies: 4
Views: 1057

Re: Text wrapping in my received emails

Hi,

Yes. The developers have found and fixed the problem for the next minor release.
by MailEnable-Ian
Sun Jul 14, 2019 11:39 pm
Forum: MailEnable Professional Edition
Topic: imap id not syncing on mobile for prof ver 9.79
Replies: 9
Views: 2392

Re: imap id not syncing on mobile for prof ver 9.79

Hi,

What mobile device are you using and the email client on the device?
by MailEnable-Ian
Sun Jul 14, 2019 11:37 pm
Forum: MailEnable Standard Edition
Topic: Text wrapping in my received emails
Replies: 4
Views: 1057

Re: Text wrapping in my received emails

Hi,

We will require a copy of the raw message. Right click on the message on the web mail message list and select the option to "Download Source". Attach the file and send to response@mailenable.com in referral to this forum post.
by MailEnable-Ian
Fri Jul 12, 2019 2:19 am
Forum: Error Reports and Issues
Topic: MMC Snap-In crashs when clicking on Post Office Sub-Items
Replies: 11
Views: 2550

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Hi,

Log the ticket as "Upgrade" as its a free submission.