Hi,

You can upgrade directly.

Please follow the steps in this article: https://www.mailenable.com/kb/content/article.asp?ID=ME020040

Hi,

Log a ticket and the technician can request the information they require to further troubleshoot.

Hi,

Thanks. We managed to emulate the behavior and have raised an issue in our register to be addressed for the next minor release.

Hi,

Invalid AUTH and UKWN commands

Hi,

Yeah, try and upgrade and if that doesn't work then log a support ticket under category "upgrade" and provide server access.

Hi,

Does the diagnostic report run outside the administration console? You can run it outside the console by opening a Windows "Run" command and typing: mediag

Hi,

Check the post office connector activity and debug log files to see if the redirection is occurring when it gets delivered to the recipient mailbox.

Hi,

The storing of the MailEnable configuration can be stored in an external database when using Enterprise versions.

Hi Brett,

Just log it as an "Upgrade" problem using the normal form.

Hi,

It does not work on a 550 error.

Hi,

Please review the following:

https://www.mailenable.com/documentation/10.0/Enterprise/NewTopic2.html

https://www.mailenable.com/kb/content/article.asp?ID=me020391
https://www.mailenable.com/kb/content/article.asp?ID=me020008
https://www.mailenable.com/kb/content/article.asp?ID=me020344

Hi,

Did you import the certificate into the Windows "Personal" certificate store? Did you import the associated private key for the SSL certificate?

Hi,

For crashes relating to mmc snap-ins or MailEnable core services please log a support ticket under "Upgrade" and provide access to the server via RDP or TeamViewer so that a technician can troubleshoot in more detail.

https://www.mailenable.com/support/step1.asp

Hi,

You can lodge a support ticket via the form below:

https://www.mailenable.com/support/step1.asp

Hi, The best way forward would be to lodge a support ticket so we can gain access to log files etc. and the server if possible. If you still have the mailbox in this state then we would recommend enabling high level debug logging as well for the IMAP service to provide more information errors when t...