Hi,

We are currently developing token files for the Enterprise verison of MAilenable. You will be able to download spanish token files once they have been finalised.

Regards,

Hi, We have telnetted to your domain and re-simulated your problem. Looking up your domain on DNSreport it indicates that your Mail server is failing on the "RCPT TO:" command, this usually indicates that your DNS or SMTP configuration maybe incorrect, can you please check these settings to see if t...

Hi, In regards to your questions about filtering, if you have registered Mailenable professional then you can upgrade to version 1.52 and take advantage of the new filtering option. The filters in Professional work at a global level so all filters configured will filter all postoffices. Enterprise h...

Hi,

This is the KB you looking for: http://www.mailenable.com/kb/viewarticl ... 020073.htm
Regards,

Hi,

If the evaluation period expires then it will disable the filtering option.

If it isn't the license then i suggest you check that MTA filtering is enabled under the MTA>Antivirus/Filters options.

Regards,

Hi,

Are you able to provide a bit more detail, so that we can do some DNS tests on our side. Your domain name, diagnostic report, log extracts.

Regards,

Hi,

Do you have the "ehlo" commands enabled under the SMTP>Advanced properties"? Navigate to Connectors>SMTP>Advanced SMTP.

Could you also show the log extract of when the message bounced?

Hi, Have you configured your client authentication credentials correctly? You should firstly ensure that you are using the correct credentials when you authenticate against MailEnable. MailEnable services require that credentials be in the following format MailboxName@PostofficeName. The followingKB...

Hi,

This KB article might help you:
http://www.mailenable.com/kb/viewarticl ... 020251.htm

Regards,

Hi, To change the setting for messages per page, in the administartion program navigate to Services>Webmail and righ-click webmail. In the properties window you will have the ability to change the message per page setting. This setting will work for the contacts list aswell. After changing the setti...

Hi, There is a utility called MEPURGE which will purge all Postmaster, Badmail, Inbox or Deleted Items messages that exceed the specified age. It can be scheduled as a batch job to run as desired. You should use the Windows Task Scheduler to run this utility. The following KB article explains how to...

Hi,

The following KB article explains probable causes for the 10060 error.
http://www.mailenable.com/kb/viewarticl ... 020074.htm

Regards,

Hi,

This KB explains how to backup and restore mailenable:
http://www.mailenable.com/kb/viewarticl ... 020024.htm

Regards,

Hi,

You should establish whether you can telnet to port 110 of your mail server or check to make sure that a firewall is not blocking port 110.

You can try and connect to port 110 of your mail server by typing in a dos command prompt the following:

C:\telnet (domainname) 110

Regards,

Hi,

Have you tried reading this KB article:
http://www.mailenable.com/kb/viewarticl ... 020146.htm

Regards,