Search found 9736 matches

by MailEnable-Ian
Tue Jul 26, 2022 2:42 am
Forum: MailEnable Enterprise Edition
Topic: Unable to connect Xerox AltaLink C8030 MFP
Replies: 11
Views: 7979

Re: Unable to connect Xerox AltaLink C8030 MFP

Hi,

What authentication method is the scanner using to authenticate via SMTP? Can you check the SMTP Activity log file to see what the scanner i sending when authenticating?
by MailEnable-Ian
Sun Jul 24, 2022 10:50 pm
Forum: MailEnable Enterprise Edition
Topic: Country authentication restrictions on ME Enterprise Version 10.38 not working.
Replies: 3
Views: 4235

Re: Country authentication restrictions on ME Enterprise Version 10.38 not working.

Hi,

Please lodge a support ticket under the category of upgrade and provide copies of the SMTP activity and debug log files or access to the server via RDP or Teamviewer.
by MailEnable-Ian
Thu Jul 21, 2022 11:23 pm
Forum: MailEnable Enterprise Edition
Topic: Country authentication restrictions on ME Enterprise Version 10.38 not working.
Replies: 3
Views: 4235

Re: Country authentication restrictions on ME Enterprise Version 10.38 not working.

Hi,

Can you please update to 10.40 to ensure you have the latest GeoIP database in MailEnable.
by MailEnable-Ian
Wed Jul 20, 2022 10:53 pm
Forum: MailEnable Professional Edition
Topic: block smtp for email ID
Replies: 2
Views: 9209

Re: block smtp for email ID

Hi, Professional is limited where it does not provide sender policies like Enterprise edition and therefore you will be limited in only creating global message filters. Under the filters node in the admin console right click "Filters" and create anew filter. The criteria you need to enable would be ...
by MailEnable-Ian
Wed Jul 20, 2022 4:30 am
Forum: General
Topic: SPAM Problem
Replies: 1
Views: 10886

Re: SPAM Problem

Hi, The first step is to upgrade MailEnable to version 10.40 as 10.11 is outdated and there are security patches that you need to apply. Review the following article to assist with the upgrade: https://www.mailenable.com/kb/content/article.asp?ID=ME020040 Once you have upgraded review the articles t...
by MailEnable-Ian
Wed Jul 20, 2022 4:25 am
Forum: MailEnable Enterprise Edition
Topic: Sync message missing in outlook via IMAP
Replies: 7
Views: 8995

Re: Sync message missing in outlook via IMAP

Hi,

If you log into the mailbox via the web mail client do you see all the messages?
by MailEnable-Ian
Sun Jul 17, 2022 11:31 pm
Forum: MailEnable Enterprise Edition
Topic: Out Of Office
Replies: 1
Views: 3369

Re: Out Of Office

Hi,

Thanks we are aware of this and an issue is raised in the register to be reviewed at earliest.
by MailEnable-Ian
Fri Jul 15, 2022 12:46 am
Forum: MailEnable Enterprise Edition
Topic: Automatic client configuration
Replies: 1
Views: 3344

Re: Automatic client configuration

Hi,

Within the web mail client users can navigate to the "Options" page and under the "General > Client Settings" node it will report each client setting they would need to specify for IMAP, SMTP etc within an email client.
by MailEnable-Ian
Wed Jul 13, 2022 12:37 am
Forum: MailEnable Standard Edition
Topic: NO SPF record + no mail server login page
Replies: 7
Views: 18532

Re: NO SPF record + no mail server login page

Hi, Run the meinstaller.exe utility (run as administrator) located within the MailEnable "BIN" folder within the MailEnable installation path. In the options list execute option 2. When prompted specify a new password for the MailEnable service accounts. Once complete restart IIS. If this does not h...
by MailEnable-Ian
Fri Jul 08, 2022 1:18 am
Forum: MailEnable Standard Edition
Topic: all email send to gmail spam
Replies: 1
Views: 5618

Re: all email send to gmail spam

Hi,

Please review the following article to help troubleshoot:

Code: Select all

https://www.mailenable.com/kb/content/article.asp?ID=ME020241
by MailEnable-Ian
Fri Jul 08, 2022 1:17 am
Forum: MailEnable Enterprise Edition
Topic: Spoofed Emails
Replies: 2
Views: 4084

Re: Spoofed Emails

Hi, What you are experiencing is sender address spoofing. The first option to help prevent this is to enable the SMTP Security setting for "Address Spoofing" and set the option to "Authenticated senders can spoof the sender address". Please see: https://www.mailenable.com/documentation/10.0/Enterpri...
by MailEnable-Ian
Fri Jul 08, 2022 1:13 am
Forum: MailEnable Standard Edition
Topic: NO SPF record + no mail server login page
Replies: 7
Views: 18532

Re: NO SPF record + no mail server login page

Hi,

Can you try to the suggestions in the following article: https://www.mailenable.com/kb/content/article.asp?ID=ME020512
by MailEnable-Ian
Wed Jul 06, 2022 1:50 am
Forum: MailEnable Professional Edition
Topic: Quota Questions
Replies: 2
Views: 8514

Re: Quota Questions

HI, I am about to set quotas on all our mailboxes. This may be a dumb question, but does this only count the Inbox or the entire mailbox (Sent, Trash, archived folders). Also, can quotas be set per mailbox or is it a blanket application? By default it count towards "All users mail folders counts tow...
by MailEnable-Ian
Wed Jul 06, 2022 12:35 am
Forum: MailEnable Standard Edition
Topic: NO SPF record + no mail server login page
Replies: 7
Views: 18532

Re: NO SPF record + no mail server login page

Hi, Firstly when I ping mail.sibedo.com it does not resolve. Please results below from ping test: C:\Users\ian>ping mail.sibedo.com Ping request could not find host mail.sibedo.com. Please check the name and try again. You will need to address the MX record issue within your DNS provider so that it ...
by MailEnable-Ian
Mon Jul 04, 2022 11:30 pm
Forum: MailEnable Standard Edition
Topic: change webmail default port 80
Replies: 1
Views: 5588

Re: change webmail default port 80

Hi,

You need to check within IIS under the "MailEnable Webmail" website bindings to see if the binding for mewebmail.localhost was assigned to port 8888. If not then do this manually under IIS and not via the MailEnable administration console.