Search found 9736 matches

by MailEnable-Ian
Wed Aug 24, 2022 6:46 am
Forum: MailEnable Standard Edition
Topic: Scroll bar not present for message listing in Chrome
Replies: 5
Views: 9252

Re: Scroll bar not present for message listing in Chrome

Hi,

Upgrade to version 10.40 to see is this resolves the problem.
by MailEnable-Ian
Wed Aug 24, 2022 6:41 am
Forum: MailEnable Professional Edition
Topic: All email received from Gmail gets error 454 TLS not available due to server configuration issue
Replies: 1
Views: 8150

Re: All email received from Gmail gets error 454 TLS not available due to server configuration issue

Hi, The certificate does not have the associated private key when you imported the SSL. You can check this by right clicking on the refros.com certificate under the certificate store. You should have an option for All Tasks > Manage Private Keys. If that option is not there then that means you canno...
by MailEnable-Ian
Thu Aug 18, 2022 11:56 pm
Forum: MailEnable Enterprise Edition
Topic: Mailbox keeps receiving the same mail 1000's of times now
Replies: 14
Views: 7535

Re: Mailbox keeps receiving the same mail 1000's of times now

Hi,

How do they connect to the server? What email client and protocols are they connecting to? I.e: via POP or IMAP? Also check if the user has not configured a POP retrieval and is popping messages to it self. Have you analysed the SMTP log files to see where the messages are originating from?
by MailEnable-Ian
Mon Aug 15, 2022 12:24 am
Forum: MailEnable Enterprise Edition
Topic: mailenable powershell question
Replies: 2
Views: 3261

Re: mailenable powershell question

Hi,

Whats the question as the link navigates to posting a topic.
by MailEnable-Ian
Mon Aug 15, 2022 12:22 am
Forum: MailEnable Professional Edition
Topic: New Install under Server 2022 Not Working
Replies: 2
Views: 8391

Re: New Install under Server 2022 Not Working

Hi,

Looks like the environment variable paths for MailEnable have not taken effect. Have you restarted the server after the installation of MailEnable?
by MailEnable-Ian
Thu Aug 11, 2022 11:46 pm
Forum: MailEnable Enterprise Edition
Topic: Error (7009): This login has no attached mailbox
Replies: 11
Views: 6696

Re: Error (7009): This login has no attached mailbox

Hi,

Please upgrade to 10.41 located on our downloads page and then try to delete the user.
by MailEnable-Ian
Thu Aug 11, 2022 12:28 am
Forum: Error Reports and Issues
Topic: [SOLVED] Messages missing a valid messageId header are not\n5.7.1 accepted.
Replies: 6
Views: 76338

Re: Messages missing a valid messageId header are not\n5.7.1 accepted.

Hi,

Within the SMTP properties under the "Advanced SMTP" tab do you have the option for "Add required headers for authenticated senders if needed" enabled? Please see: https://www.mailenable.com/documentation/10.0/Enterprise/Advanced%20SMTP.html
by MailEnable-Ian
Tue Aug 09, 2022 12:54 am
Forum: MailEnable Enterprise Edition
Topic: Send to group is broken in webmail,
Replies: 5
Views: 4633

Re: Send to group is broken in webmail,

Hi,

Ok, used your details and was able to create "new group1". Add a contact to the group and was able to compose and send to the group.
by MailEnable-Ian
Mon Aug 08, 2022 12:53 am
Forum: MailEnable Enterprise Edition
Topic: Send to group is broken in webmail,
Replies: 5
Views: 4633

Re: Send to group is broken in webmail,

Hi,

There were no fixes in this area to address your problem from 10.37 to 10.40 that I'm aware of. I don't have your test login details handy therefore if you can PM them to me again I can check.
by MailEnable-Ian
Mon Aug 08, 2022 12:49 am
Forum: MailEnable Enterprise Edition
Topic: Unable to connect Xerox AltaLink C8030 MFP
Replies: 11
Views: 7986

Re: Unable to connect Xerox AltaLink C8030 MFP

Hi, The client is not sending the AUTH command to the server. You should be seeing something like the log extract below if the client was authenticating: 08/05/22 13:22:29 SMTP-IN F7F50ADB83224BD09ECF6B8737DC4A5C.MAI 1128 192.168.2.21 EHLO EHLO MEWKS089 250-mailenable.local [192.168.2.21], this serv...
by MailEnable-Ian
Thu Aug 04, 2022 10:48 pm
Forum: MailEnable Enterprise Edition
Topic: Send to group is broken in webmail,
Replies: 5
Views: 4633

Re: Send to group is broken in webmail,

Hi,

I'm unable to emulate this problem. My steps are: I create a new group in web mail contacts named "New Group". Add a contact to the group. Compose a new message and then type New Group in the TO field. I hit send and it works.
by MailEnable-Ian
Thu Aug 04, 2022 10:43 pm
Forum: MailEnable Enterprise Edition
Topic: Unable to connect Xerox AltaLink C8030 MFP
Replies: 11
Views: 7986

Re: Unable to connect Xerox AltaLink C8030 MFP

Hi,

I cant see how they can blame the mail server when there is clearly no attempt to authenticate. They have not issued the AUTH or STARTTLS command in the activity log snippet you have shown. If there was evidence of an authentication attempt then we could troubleshoot but there isnt.
by MailEnable-Ian
Thu Aug 04, 2022 6:21 am
Forum: MailEnable Enterprise Edition
Topic: Unable to connect Xerox AltaLink C8030 MFP
Replies: 11
Views: 7986

Re: Unable to connect Xerox AltaLink C8030 MFP

Hi,

Have you tried contacting Xerox support and provide then with copies of the SMTP log file clearly showing that its not sending the AUTH command even though you have set the device to authenticate via SMTP?
by MailEnable-Ian
Sun Jul 31, 2022 11:50 pm
Forum: MailEnable Enterprise Edition
Topic: Unable to connect Xerox AltaLink C8030 MFP
Replies: 11
Views: 7986

Re: Unable to connect Xerox AltaLink C8030 MFP

Hi, What is logged within the SMTP Debug log at the time of the failure with the RCPT command? From the log snippet you provided the scanning device is not authenticating and issuing the AUTH (or STARTTLS) command to the service. Are you sure you have SMTP authentication enabled in the Xerox scanner...
by MailEnable-Ian
Sun Jul 31, 2022 11:48 pm
Forum: MailEnable Professional Edition
Topic: delete log folder MailboxSearchIndexing
Replies: 3
Views: 16589

Re: delete log folder MailboxSearchIndexing

Hi,

Yes you can stop the service and delete them if you no longer require the index service logging for that time period.