Search found 9543 matches

by MailEnable-Ian
Wed Sep 01, 2021 11:38 pm
Forum: MailEnable Enterprise Edition
Topic: IMAP issue
Replies: 13
Views: 4474

Re: IMAP issue

Hi,

You can lodge under "Upgrade" which is free.
by MailEnable-Ian
Wed Sep 01, 2021 4:23 am
Forum: MailEnable Enterprise Edition
Topic: troubleshooting lost messages
Replies: 7
Views: 2653

Re: troubleshooting lost messages

Hi Shawn, The developers have indicated that this has not changed for quite some time and therefore your version 9 will log this. The issue maybe related to something else and therefore would be best logging a support ticket and providing the full set of log files for the date/time of your tests so ...
by MailEnable-Ian
Wed Sep 01, 2021 4:02 am
Forum: MailEnable Enterprise Edition
Topic: SSL Handshake failed
Replies: 6
Views: 2089

Re: SSL Handshake failed

Hi,

Ok go to the same time in the activity log file. i.e.: 09/01/21 10:41:01
by MailEnable-Ian
Wed Sep 01, 2021 3:12 am
Forum: MailEnable Enterprise Edition
Topic: SSL Handshake failed
Replies: 6
Views: 2089

Re: SSL Handshake faile

Hi,

Use the socket number [1520] and search within the associated SMTP activity log file for the same socket number and time so that you can see the connecting IP address to give you a clue.
by MailEnable-Ian
Wed Sep 01, 2021 2:35 am
Forum: MailEnable Enterprise Edition
Topic: troubleshooting lost messages
Replies: 7
Views: 2653

Re: troubleshooting lost messages

Hi Shane, If the inbound message size is exceeded it will log this in the SMTP Debug log file. I have tested this in 10.35. You will see the following: 09/01/21 12:31:27 ME-I0101: [824] Local Delivery: Address ([SMTP:test@mailenable.local]) is local. 09/01/21 12:31:27 ME-F0xxx: Inbound message excee...
by MailEnable-Ian
Wed Sep 01, 2021 12:54 am
Forum: Error Reports and Issues
Topic: SMTP service crashing on certificate related exceptions, versión
Replies: 2
Views: 3421

Re: SMTP service crashing on certificate related exceptions, versión

Hi,

The 10.36 beta kit on our beta page contains the fix for the SMTP crash.
by MailEnable-Ian
Wed Sep 01, 2021 12:49 am
Forum: Error Reports and Issues
Topic: "mewebmail" spam Connections
Replies: 1
Views: 1112

Re: "mewebmail" spam Connections

Hi,

Cant see the image in your post. Also when you say mewebmail spams TCP connections what do you mean? Does netstat report a "Mewebmail" process using TCP connections? Or are you referring to the w3wp.exe IIS service?
by MailEnable-Ian
Wed Sep 01, 2021 12:44 am
Forum: MailEnable Exchange ActiveSync (EAS)
Topic: EWS Support
Replies: 3
Views: 9571

Re: EWS Support

Hi,

We are currently working on EWS support for version 11. Its coming along nicely but don't have any specific release date at this point. Its in testing phase.
by MailEnable-Ian
Wed Sep 01, 2021 12:30 am
Forum: MailEnable Enterprise Edition
Topic: IMAP: Couldn't decrypt, error 80090330
Replies: 7
Views: 2353

Re: IMAP: Couldn't decrypt, error 80090330

Hi, We would really need the IMAP activity and debug log files. We would also need that you enable IMAP high level debug logging to exactly see what is happening at the time of the error. We suspect that the client maybe failing to authenticate over SSL and the client drops the connection. The best ...
by MailEnable-Ian
Wed Sep 01, 2021 12:16 am
Forum: MailEnable Enterprise Edition
Topic: Emails disappear.
Replies: 4
Views: 2219

Re: Emails disappear.

Hi,

Are there any errors reported in the Windows event log viewer that indicate indexing problems for the mailboxes? Best way forward is to lodge a support ticket so that a technician can gain access to the server to inspect the relevant log files.
by MailEnable-Ian
Wed Sep 01, 2021 12:12 am
Forum: MailEnable Enterprise Edition
Topic: Upgrade to v 10.35
Replies: 1
Views: 1155

Re: Upgrade to v 10.35

Hi,

Have you inspected the SMTP activity and debug log files to see if there are any errors occurring? Have you inspected the MTA agent log files to see if messages are being routed from the SMTP inbound queue?
by MailEnable-Ian
Wed Sep 01, 2021 12:11 am
Forum: MailEnable Enterprise Edition
Topic: IMAP issue
Replies: 13
Views: 4474

Re: IMAP issue

Hi,

"Dcol" your best way forward here would be to lodge a support ticket and provide all the relevant IMAP logs files and details so that technician to can troubleshoot in more detail.
by MailEnable-Ian
Wed Sep 01, 2021 12:07 am
Forum: MailEnable Enterprise Edition
Topic: Odd activity in event viewer
Replies: 4
Views: 1487

Re: Odd activity in event viewer

Hi,

Are you referring to the Windows event viewer? Can you post up an example.
by MailEnable-Ian
Tue Aug 31, 2021 11:57 pm
Forum: MailEnable Enterprise Edition
Topic: troubleshooting lost messages
Replies: 7
Views: 2653

Re: troubleshooting lost messages

Hi, You will need to manually search the MTA activity and debug log files for the message ID FB7A8D5805B9403CBD7C84ABFEA255B3.MAI in your SMTP log file to see what happened when the message was to be routed from the SMTP inbound queue. Plesk uses (enables) various MTA com events that we have seen ca...
by MailEnable-Ian
Tue Aug 31, 2021 11:50 pm
Forum: MailEnable Standard Edition
Topic: unable to connect via SMTP
Replies: 2
Views: 1608

Re: unable to connect via SMTP

Hi, Some email clients are quite strict and will fail to connect if the connection is not secure (i.e.: SSL or TLS). Therefore you need to setup the SMTP service to listen on a port that has been configured to "Only allow secure authentication (using SSL or TLS)" or "Require SSL". Please see: https:...