Outlook 2007 crashing on exit

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RNEUSCHUL
Posts: 92
Joined: Wed Jan 27, 2010 11:16 pm

Outlook 2007 crashing on exit

Post by RNEUSCHUL »

Title says it all really: MS error reporting wants me to disable MAPI connector and/or restart in safe mode.

I have MAPI Connector set to deliver debug logs so these are available if required.

MS Event Viewer shows

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 1000
Date: 04/02/2010
Time: 15:21:36
User: N/A
Computer: ******
Description:
Faulting application outlook.exe, version 12.0.6504.5000, stamp 49e7f47e, faulting module msvcp90.dll, version 9.0.30729.1, stamp 488ef6c9, debug? 0, fault address 0x00035d28.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 32 00 2e 00 .1.2...
0048: 30 00 2e 00 36 00 35 00 0...6.5.
0050: 30 00 34 00 2e 00 35 00 0.4...5.
0058: 30 00 30 00 30 00 20 00 0.0.0. .
0060: 34 00 39 00 65 00 37 00 4.9.e.7.
0068: 66 00 34 00 37 00 65 00 f.4.7.e.
0070: 20 00 69 00 6e 00 20 00 .i.n. .
0078: 6d 00 73 00 76 00 63 00 m.s.v.c.
0080: 70 00 39 00 30 00 2e 00 p.9.0...
0088: 64 00 6c 00 6c 00 20 00 d.l.l. .
0090: 39 00 2e 00 30 00 2e 00 9...0...
0098: 33 00 30 00 37 00 32 00 3.0.7.2.
00a0: 39 00 2e 00 31 00 20 00 9...1. .
00a8: 34 00 38 00 38 00 65 00 4.8.8.e.
00b0: 66 00 36 00 63 00 39 00 f.6.c.9.
00b8: 20 00 66 00 44 00 65 00 .f.D.e.
00c0: 62 00 75 00 67 00 20 00 b.u.g. .
00c8: 30 00 20 00 61 00 74 00 0. .a.t.
00d0: 20 00 6f 00 66 00 66 00 .o.f.f.
00d8: 73 00 65 00 74 00 20 00 s.e.t. .
00e0: 30 00 30 00 30 00 33 00 0.0.0.3.
00e8: 35 00 64 00 32 00 38 00 5.d.2.8.
00f0: 0d 00 0a 00 ....

If it's of any interest/use I _also_ have MAPI Labs Toolkit installed; don't currently have time to uninstall this suite, and would really prefer not to since it's there because I use its features.

MailEnable
Site Admin
Posts: 4441
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Re: Outlook 2007 crashing on exit

Post by MailEnable »

I believe this may happen if troubleshooting logging is enabled.
I think its a race condition when outlook exits.
Try turning off logging and see if the problem perists.
Regards, Andrew

RNEUSCHUL
Posts: 92
Joined: Wed Jan 27, 2010 11:16 pm

Re: Outlook 2007 crashing on exit

Post by RNEUSCHUL »

Andrew

Good catch: but problematic in the future if one does actually /want/ logging and troubleshooting - which with our customers will be inevitable :-)

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