Problem folder 'Sent Items'

MailEnable's Connector for Microsoft Outlook provides a rich messaging and collaborative interface to MailEnable.
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bmark
Posts: 47
Joined: Mon Nov 09, 2009 2:08 pm

Problem folder 'Sent Items'

Post by bmark »

Hi,
after setting up an account MAPI on Outlook 2007 the folder 'sent item' ('posta inviata' in italian) is not synchronized with the messages in webmail as you have indicated:

7. If emails sent are not being copied to the Sent Items folder on the server, then it is likely that Outlook is not talking directly to the server. Antivirus programs (such as Nortons) or similar proxies can block this from occurring since it uses extended SMTP commands to tell the server to copy the sent message to the users Sent Items.

this is a problem for business usage, when you think you can solve it?

thank you
bye

devenir
Posts: 16
Joined: Fri Sep 11, 2009 11:28 pm

Re: Problem folder 'Sent Items'

Post by devenir »

My sent items not update.

Have many problem with MAPI MailEnable, Now 1.28
Need solver urgent.

devenir
Posts: 16
Joined: Fri Sep 11, 2009 11:28 pm

Re: Problem folder 'Sent Items'

Post by devenir »

Its not respond my questions.

Raid7
Posts: 2
Joined: Thu Jul 29, 2010 2:41 am

Re: Problem folder 'Sent Items'

Post by Raid7 »

I have a similar problem.

I'm trialling the MAPI connector, we are trying to roll it out to support a selected number of clients.

I woke up this morning and all sent items vanished in Outlook, For all postoffices and accounts setup. Well.. anyone using the MAPI connector ver 1.28

They are still present in Webmail, but the Sync for some reason decided to remove them from outlook.

I've tried to "reset folder from server" .. it says its completed,

Can anyone tell me how effective "reset folder from server" ?

how do i actually ask nicely for outlook to do a full mailbox comparision? ..

Mailbox sizes are well over 1.5gig.. this would take along time to Sync up if I were to setup the profile again.

Any ideas?

Raid7
Posts: 2
Joined: Thu Jul 29, 2010 2:41 am

Re: Problem folder 'Sent Items'

Post by Raid7 »

Hi

When I select, "Remove orphaned Cache Items"

It clears the sent items from Outlook.

Even the latest .. All of them..

They are still in the message store, or webmail.

Anyone else had this problem?

How do I get them back?

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Problem folder 'Sent Items'

Post by MailEnable-Ian »

Hi,

For any problems in regards to the MAPI connector please lodge a support ticket under the category of defect and provide a description on how to emulate the behavior thanks.
Regards,

Ian Margarone
MailEnable Support

devenir
Posts: 16
Joined: Fri Sep 11, 2009 11:28 pm

Re: Problem folder 'Sent Items'

Post by devenir »

Ola Raid7


Para voltar a visualisar itens enviados, por meio de gambiarra.
Entre no email server, navegue ate a pasta C:\Program Files (x86)\Mail Enable\Postoffices\domain\MAILROOT\user\Sent Items, mova mensagens para outra pasta C:\Program Files (x86)\Mail Enable\Postoffices\domain\MAILROOT\user\folder, apague arquivos *.xml e move mensagens de folder para ¨Sent Items¨

Foi a forma que encontrei para visualisar Sent Items.

devenir
Posts: 16
Joined: Fri Sep 11, 2009 11:28 pm

Re: Problem folder 'Sent Items'

Post by devenir »

Hello Raid7


To visualize the items sent back through bricolage.
Enter the mail server, navigate to the folder C: \ Program Files (x86) \ Mail Enable \ Postoffices \ domain \ Mailroot \ user \ Sent Items, move messages to another folder C: \ Program Files (x86) \ Mail Enable \ Postoffices \ domain \ Mailroot \ user \ folder, delete files *. xml and move messages from Sent Items folder to ° ° within MSOutlook

It was the way I found to visualize Sent Items.

devenir
Posts: 16
Joined: Fri Sep 11, 2009 11:28 pm

Re: Problem folder 'Sent Items'

Post by devenir »

Hi MailEnable-Ian

Already opened a ticket and presented problem.
They said it was not the case now.
I think they should think better on the subject and retrieve possibility
For items sent zero Well then recreate account is really frustrating for us to support area.

Devenir :wink:

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