Connector connects, but no mail appears

Posts: 3
Joined: Sat Jun 20, 2009 2:49 am

Connector connects, but no mail appears

Postby csmelton » Wed Jun 15, 2016 2:31 pm

I know I am probably missing something small, but I can't figure it out...
I host multiple domains on our MailEnable Enterprise 7 server.
I have my domain setup and it works with ActiveSync on mobile devices and Outlook via the MAPI connector.

I am trying to setup a second domain with ActiveSync and Outlook as well.
ActiveSync works fine. I can get it on mobile devices.
Webmail works fine.
I have the MAPI connector installed, and it seems to login fine, but the mail never comes in to Outlook.
It stays empty.

What am I doing wrong?

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Posts: 8678
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Connector connects, but no mail appears

Postby MailEnable-Ian » Fri Jun 17, 2016 2:21 am


Sounds like the com dll is not registered correctly within Outlook for the MAPI connector. Try the following in this article:

If the above doe snot help then disable all Outlook com add ins apart from the MAPI connector to see if this helps.

Ian Margarone
MailEnable Support

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