Reply All "You don't have the appropriate permission to perform this operation."

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jglazer
Posts: 293
Joined: Thu Mar 17, 2005 5:48 pm

Reply All "You don't have the appropriate permission to perform this operation."

Post by jglazer » Fri Mar 01, 2019 6:42 pm

So I see a few old threads about this, but nothing new since 2017. I have a customer that is complaining about this error. How do we resolve it? I have the latest versions of everything but they still get this error. Is there a resolution? Outlook 2013.

MailEnable-Ian
Site Admin
Posts: 9537
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Reply All "You don't have the appropriate permission to perform this operation."

Post by MailEnable-Ian » Fri Mar 08, 2019 3:45 am

Hi,

No resolution on the MailEnable side of things. We have tried to work around the problem without success. Microsoft needs to address the problem in Outlook. Your best way forward would be to upgrade to Outlook 2016.
Regards,

Ian Margarone
MailEnable Support

rmiller
Posts: 7
Joined: Fri May 02, 2014 3:33 pm

Re: Reply All "You don't have the appropriate permission to perform this operation."

Post by rmiller » Thu Jun 20, 2019 8:32 pm

The same issue exists in Outlook 2016. Once you uninstall any and all Outlook specific updates from Windows Updates, the reply all button works. I have gone so far as to decline/exclude these specific updates as best as I can on our WSUS server, however, I can only ever be reactive rather than proactive.

JimChen
Posts: 2
Joined: Mon Jul 05, 2021 3:57 pm

Re: Reply All "You don't have the appropriate permission to perform this operation."

Post by JimChen » Thu Jul 15, 2021 6:53 pm

When we use Outlook for Exchange server, no problem to "Reply All".

When we use Outlook for IMAP with MailEnable server, no problem to "Reply All".

When we use Outlook for POP3 with MailEnable server, no problem to "Reply All".

If we add a MAPI account in Outlook, and set the MAPI as the default account, but keep the POP3/IMAP data file as default, no problem to "Reply All".

However set the MAPI account data file as the default, "Reply All" will fail.

Workaround: Add a POP3/IMAP account to Outlook, and set its data file as the default. Although two accounts configured in Outlook for the same user account on MailEnable server may make user confused, at least if makes the "Reply All" working.
Workaround_ReplyAll.png
Workaround_ReplyAll.png (21.12 KiB) Viewed 3891 times
Obviously it is an MAPI defect, not Office Outlook's problem because the problem happens only when MAPI account data file is added and set as default.

Hopefully MailEnable design team can fix this issue soon with the info of above test cases.

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