MailEnable Connector crashes Outlook

MailEnable's Connector for Microsoft Outlook provides a rich messaging and collaborative interface to MailEnable.
Post Reply
pshhde
Posts: 5
Joined: Tue Apr 21, 2020 3:10 pm

MailEnable Connector crashes Outlook

Post by pshhde » Mon Apr 27, 2020 9:59 am

Hello,

currently the MailEnableConnector 2.75 crashes my Outlook 2016 (64Bit).

The Visual Studio Debugger shows in the Call Stack
MAILENABLEMS32.DLL!00007ffa33b1945c() Unbekannt
MAILENABLEMS32.DLL!00007ffa33b9beee() Unbekannt
MAILENABLEMS32.DLL!00007ffa33ba03f2() Unbekannt

Do you have any hints for me ?

Best Regards
Peter

MailEnable-Ian
Site Admin
Posts: 9247
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: MailEnable Connector crashes Outlook

Post by MailEnable-Ian » Tue Apr 28, 2020 12:09 am

Hi,

Best way forward is to lodge a support ticket under "Upgrade" and provide a copy of the MAPI connector logging folder when the crash occurs. To enable logging please see: https://www.mailenable.com/kb/content/article.asp?ID=me020589. Set the logging to "Full Detail".
Regards,

Ian Margarone
MailEnable Support

Post Reply