Folders do not sync when certain resources are connected to Outlook
Posted: Fri Sep 24, 2021 9:31 pm
Hi -
We're using:
Outlook 365 - Version 2102 (Build 13801.20960 Click-to-Run)
MailEnable Enterprise - 10.36
MailEnable Connector - 2.75
I haven't had a resource added to my Outlook for over a year and needed to add one a few days ago.
The resource (another user's folder that I was granted full access to) was added to my Outlook, and the messages appeared in it. After restarting Outlook as instructed, I realized after a few hours that my Sent Items folder didn't contain the messages I sent since the resource was added.
After removing the shared resource, the issue went away (however, the messages I sent while it was added did NOT appear even though the "Reconciling Messages" dialog box appeared.) The messages were sent as I had several exchanges with people.... my replies aren't in my Sent folder. I also checked on the server to ensure they aren't there.
Performed some additional troubleshooting including restarting machine, repairing Office, re-registering the Connector DLL, etc. and the issue did not go away.
Though not 100% sure, it appears that if the shared resource has more than one person granted access to it, the issue occurs... for resources that only have me granted access to it, everything works OK.
Any guidance on fixing this issue would be appreciated. Thanks.
Kevin
We're using:
Outlook 365 - Version 2102 (Build 13801.20960 Click-to-Run)
MailEnable Enterprise - 10.36
MailEnable Connector - 2.75
I haven't had a resource added to my Outlook for over a year and needed to add one a few days ago.
The resource (another user's folder that I was granted full access to) was added to my Outlook, and the messages appeared in it. After restarting Outlook as instructed, I realized after a few hours that my Sent Items folder didn't contain the messages I sent since the resource was added.
After removing the shared resource, the issue went away (however, the messages I sent while it was added did NOT appear even though the "Reconciling Messages" dialog box appeared.) The messages were sent as I had several exchanges with people.... my replies aren't in my Sent folder. I also checked on the server to ensure they aren't there.
Performed some additional troubleshooting including restarting machine, repairing Office, re-registering the Connector DLL, etc. and the issue did not go away.
Though not 100% sure, it appears that if the shared resource has more than one person granted access to it, the issue occurs... for resources that only have me granted access to it, everything works OK.
Any guidance on fixing this issue would be appreciated. Thanks.
Kevin