New email alerts

gshep
Posts: 7
Joined: Fri Dec 02, 2011 10:45 pm

New email alerts

Postby gshep » Thu May 17, 2012 10:43 pm

I have about 5 users on EAS so far. They keep getting notifications about new emails that don't exist. It seems like EAS is resetting previously read messages to unread, so they show up as new email. Messages are also being reset to unread in outlook using the MAPI connector. Never happened before we started using EAS. It's been happening on android and iphone about twice a day.

MailEnable
Site Admin
Posts: 4441
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Re: New email alerts

Postby MailEnable » Thu May 17, 2012 10:50 pm

What version of the server is being used? Is it the latest release?
Also, in order to diagnose we would need the debug logs from the device -ie: enable it on the server.
The reson is most likely that the devices have lost connection whilst sychronising. I this ocurs then the syncronisation keys for a given folder can cause a mismatch and triger a resync - and then they show as new messages. The device logs will show this though.
The utility at www.mailenable.com/tools/activesync/ASLog.zip can be expanded into your Mail Enable/ActiveSync folder and will make it easier to review device activity.
Regards, Andrew

gshep
Posts: 7
Joined: Fri Dec 02, 2011 10:45 pm

Re: New email alerts

Postby gshep » Mon May 21, 2012 5:21 pm

Yes I am using the newest version of MailEnable. I will post debug logs later today

gshep
Posts: 7
Joined: Fri Dec 02, 2011 10:45 pm

Re: New email alerts

Postby gshep » Thu Jul 26, 2012 9:54 pm

6.56 seems to have fixed this problem

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