ME 8 Enterpise & EAS & Outlook 2013

MailEnable Exchange ActiveSync (EAS) - for EAS enabled devices (including iPhone, Windows Phone 7, Android, Nokia, etc).
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kather
Posts: 74
Joined: Tue Jul 03, 2007 6:20 am

ME 8 Enterpise & EAS & Outlook 2013

Post by kather » Sun Apr 13, 2014 7:55 am

For some days we noticed a problem with EAS.

When we do something like deleting or moving a message from the Inbox it will be executed in Outlook.
But when we use Webmail or even other devices like smart phone or tablet (with EAS) the deleted message still exists in the Inbox. Even worse the moved message does not exist in the relevant folder. not in the Webmail nor on the other devices.

For what I know nothing has changed only we had to extend our yearly subscription for EAS. After doing that we had to 'clear synchronistation data' for the relevant users/postoffice.

plaese advice on a solution for his problem.

[added some time later: updated ME version 8.0 to 8.4; will see if this helps]

kather
Posts: 74
Joined: Tue Jul 03, 2007 6:20 am

Re: ME 8 Enterpise & EAS & Outlook 2013

Post by kather » Mon Apr 14, 2014 1:44 pm

an update to Mail-enable Enterprise 8.4 did not solve this problem...

When we move a message in Webmail to another folder Ouloiok is updated with this action; thats to say the message is removed from the Inbox.
But the folder the message is moved to gives an error "We didn't find anything to show here". Despite the message at the righht cvorner which says: 'All folder are up to date" & "Connected".

please advice for a solution

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