Iphone EAS issues after upgrade to 8.54

MailEnable Exchange ActiveSync (EAS) - for EAS enabled devices (including iPhone, Windows Phone 7, Android, Nokia, etc).
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Ehenzel1978
Posts: 98
Joined: Mon Dec 31, 2012 4:48 pm
Location: Leland, NC 28451

Iphone EAS issues after upgrade to 8.54

Post by Ehenzel1978 »

Hello,

I just this past weekend upgraded to MailEnable Enterprise 8.54. Since the upgrade, any of my users who have EAS on their Iphones' mail clients are getting messages with the HTML coding present in the body of the email, but only when sent from a mobile mail client. For example:

Code: Select all

> On Sep 27, 2014, at 3:46 PM, ehenzel@leatheritaliausa.com wrote:
> 
> --_ABC_ALTERNATE
> Content-Type: text/html; charset= utf-8
> Content-Transfer-Encoding: quoted-printable
> 
> <html><head><meta http-equiv=3D"Content-Type" content=3D"text/html; 
> cha= rset=3DUTF-8"></head><body ><div>Is this one messed up, sent from 
> my ph= one=3F</div><div><br></div><div><br></div>Eric Henzel<div>IT 
> Department= </div><div>Leather Italia USA</div><div>Phone: 
> 910-794-7904</div><div>F=
> ax: 
> 910-794-7905<br><div></div></div><div><br></div><br><br><div>------=
> -- Original message --------</div><div>From: "Marshall Evans, III" 
> <= mevans@leatheritaliausa.com> </div><div>Date:09/27/2014  3:27 
> PM  (G=
> MT-05:00) </div><div>To: Eric Henzel 
> <ehenzel@leatheritaliausa.com&g=
> t; </div><div>Cc:  </div><div>Subject: Fwd: MapPoint 2011 
> </div><div><b=
> r></div>-----Original Message-----<br><br>=0D=0A><div>See what your 
> r>ema=
> il looks like below.<br><br><div>Thanks,</div><div>Marshall Evans, 
> III<= /div><div>Vice President</div><div>Leather Italia 
> USA</div><div>(P) 910=
> -794-7904 x118</div><div>(F) 910-794-7905</div><div>(M) 
> 910-612-2078</d=
> iv><div><a 
> iv>href=3D"http://www.leatheritaliausa.com">www.leatheritaliaus=
> a.com</a></div><div><br></div>Sent from my iPhone</div><div><br>Begin 
> f= orwarded message:<br><br></div><blockquote 
> type=3D"cite"><div><b>From:<= /b> <a 
> href=3D"mailto:ehenzel@leatheritaliausa.com">ehenzel@leatherital=
> iausa.com</a><br><b>Date:</b> September 27, 2014 at 2:46:09 PM 
> EDT<br><=
> b>To:</b> "Marshall Evans, III" <<a 
> b>href=3D"mailto:mevans@leatherita=
> liausa.com">mevans@leatheritaliausa.com</a>><br><b>Subject:</b> 
> <b>R=
> E: MapPoint 
> 2011</b><br><br></div></blockquote><div><span></span></div>=
> <blockquote 
> type=3D"cite"><div><span>--=5FABC=5FALTERNATE</span><br><sp=
> an>Content-Type: text/html; charset=3D 
> an>utf-8</span><br><span>Content-Tr=
> ansfer-Encoding: 
> quoted-printable</span><br><span></span><br><span><=
> html><head><meta http-equiv=3D3D"Content-Type" 
> content=3D3D= "text/html; 
> cha=3D</span><br><span>rset=3D3DUTF-8"></head><=
> body ><div>He said he 
> would&nbsp;</div><div>&l=
> t;br><=3D</span><br><span>/div><div><br></div&
> g= t;Eric Henzel<div>IT Department</div><div>Leather 
> Ita= =3D</span><br><span>lia USA</div><div>Phone: 
> 910-794-7904&l=
> t;/div><div>Fax: 
> 910-794-7905<br><d=3D</span><br><spa=
> n>iv></div></div><div><br></div><b
> n>r=
> ><br><div>-------- Original message 
> --=3D</span><br><spa=
> n>------</div><div>From: "Marshall Evans, III" 
> n>&lt;meva=
> ns@leatheritaliaus=3D</span><br><span><a 
> href=3D"http://a.com">a.com</a=
>> &gt; </div><div>Date:09/27/2014 &nbsp;2:29 PM 
>> &nbsp;(G=
> MT-05:00) </div><div>T=3D</span><br><span>o: <a 
> href=3D"mai= 
> lto:ehenzel@leatheritaliausa.com">ehenzel@leatheritaliausa.com</a> 
> <=
> /div><div>Cc: &nbsp;</div><div>Subject: 
> Re:=3D</sp=
> an><br><span> MapPoint 2011 
> an></div><div><br></div&g=
> t;-----Original 
> Message-----<br><br>=3D</span><br><span>=3D=
> 0D=3D0A><div>Thanks Eric! Did you know if pat is going to set 
> = the 
> alarm=3D</span><br><span>=3D3F<br><br><div>Thanks=
> ,</div><div>Marshall Evans, III</div><div>Vice 
> = Pr=3D</span><br><span>esident</div><div>Leather Italia 
> USA&=
> lt;/div><div>(P) 910-794-7904 
> x118</d=3D</span><br><span>iv=
> ><div>(F) 910-794-7905</div><div>(M) 
> 910-612-2078&= lt;/div><div><a 
> href=3D</span><br><span>=3D3D"<a href=3D"ht= 
> tp://www.leatheritaliausa.com">http://www.leatheritaliausa.com</a>"&gt
> ;= <a 
> href=3D"http://www.leatheritaliausa.com">www.leatheritaliausa.com</a=
>> </a></div>=3D</span><br><span><div><br></d
>> i=
> v>Sent from my iPhone</div><div><br>On Sep 27, 
> 201= 4, at 2:=3D</span><br><span>18 PM, "Eric Henzel" &lt;<a 
> href=3D3= D"<a 
> href=3D"mailto:ehenzel@leatheritaliausa.com">mailto:ehenzel@leathe=
> ritaliausa.com</a>=3D</span><br><span>"><a 
> href=3D"mailto:ehenzel@le= 
> atheritaliausa.com">ehenzel@leatheritaliausa.com</a></a>&gt; 
> = wrote:<br><br></div><blockquote 
> =3D</span><br><spa=
> n>type=3D3D"cite"><div><meta http-equiv=3D3D"Content-Type" 
> n>=
> content=3D3D"text/ht=3D</span><br><span>ml; 
> charset=3D3Dus-ascii">&l= t;meta name=3D3D"Generator" 
> content=3D3D"Microsoft W=3D</span><br><span=
>> ord 14 (filtered medium)"><!--[if !mso]><style>v\:* 
>> {be=
> havior:url(#defa=3D</span><br><span>ult#VML);}=3D0D=3D0Ao\:* 
> {behavior:=
> url(#default#VML);}=3D0D=3D0Aw\:* 
> {behavior:=3D</span><br><span>url(#de=
> fault#VML);}=3D0D=3D0A.shape 
> {behavior:url(#default#VML);}=3D0D=3D0A&lt=
> ;/st=3D</span><br><span>yle><![endif]--><style><!--=
> =3D0D=3D0A/* Font Definitions 
> */=3D0D=3D0A@font-face=3D</span><br><span=
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> 0D=3D0A@font-face=3D0D=3D0A=3D09{font-family=3D</span><br><span>:"Aria
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> a:link, 
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> priority:99;=3D0D=3D0A=3D09color:blue;=3D0D=3D0A=3D09text-dec=3D</span
> >= <br><span>oration:underline;}=3D0D=3D0Aa:visited, 
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> ;=3D</span><br><span>=3D0D=3D0A=3D09font-family:"Tahoma","sans-serif";
> }= 
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>> <br><span>if";=3D0D=3D0A=3D09color:windowtext;}=3D0D=3D0Aspan.EmailSt
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> le18=3D0D=3D0A=3D09{mso-sty=3D</span><br><span>le-type:personal-reply;
> = 
> =3D0D=3D0A=3D09font-family:"Calibri","sans-serif";=3D0D=3D</span><br><
> s=
> pan>=3D0A=3D09color:#1F497D;}=3D0D=3D0Aspan.BalloonTextChar=3D0D=3D0A=
> =3D09{mso-style-name=3D</span><br><span>:"Balloon Text 
> Char";=3D0D=3D0A= 
> =3D09mso-style-priority:99;=3D0D=3D0A=3D09mso-style-=3D</span><br><spa
> n=
>> link:"Balloon 
>> Text";=3D0D=3D0A=3D09font-family:"Tahoma","sans-serif";}=
> =3D0D=3D0A.=3D</span><br><span>MsoChpDefault=3D0D=3D0A=3D09{mso-style-
> t= 
> ype:export-only;=3D0D=3D0A=3D09font-size:10=3D</span><br><span>.0pt;}=
> =3D0D=3D0A@page WordSection1=3D0D=3D0A=3D09{size:8.5in 
> 11.0in;=3D0D=3D0= A=3D09marg=3D</span><br><span>in:1.0in 1.0in 1.0in 
> 1.0in;}=3D0D=3D0Adiv= 
> .WordSection1=3D0D=3D0A=3D09{page:WordSe=3D</span><br><span>ction1;}=3
> D= 0D=3D0A--></style><!--[if gte mso 
> 9]><xml>=3D0D=3D= 0A<o:shapedefaults=3D</span><br><span> 
> v:ext=3D3D"edit" spidmax=3D3D= "1026" 
> />=3D0D=3D0A</xml><![endif]--><!--[if gte =3D<= 
> /span><br><span>mso 9]><xml>=3D0D=3D0A<o:shapelayout 
> v:ext= =3D3D"edit">=3D0D=3D0A<o:idmap 
> v:ext=3D3D=3D</span><br><span>"edi=
> t" data=3D3D"1" 
> />=3D0D=3D0A</o:shapelayout></xml><![=
> endif]--><div 
> class=3D</span><br><span>=3D3D"WordSection1">&lt=
> ;p class=3D3D"MsoNormal"><span 
> style=3D3D"color:#1F497D">=3D</=
> span><br><span>Marshall,<o:p></o:p></span></p>
> span>&=
> lt;p class=3D3D"MsoNormal"><span 
> style=3D3D"co=3D</span><br><span=
>> lor:#1F497D"><o:p>&nbsp;</o:p></span></p&
>> g=
> t;<p class=3D3D"MsoNormal"><span 
> s=3D</span><br><span>tyle=3D3= D"color:#1F497D">I got your Avast! 
> and your Outlook to play nice =3D= 
> </span><br><span>together.&nbsp; Your Avast! is now active, and 
> not= causing your emails =3D</span><br><span>to hang in your 
> outbox.&nb= sp; I made sure to update Avast! to make 
> sure=3D</span><br><span>.<o= 
> :p></o:p></span></p><p 
> class=3D3D"MsoNormal"&gt= ;<span 
> style=3D3D"color:#1F4=3D</span><br><span>97D"><o:p>&=
> amp;nbsp;</o:p></span></p><p 
> class=3D3D"MsoNormal"= ><span 
> style=3D3D"=3D</span><br><span>color:#1F497D">I got map= point 2011 
> to install.&nbsp; The trick is to i=3D</span><br><span>= nstall 
> the program without letting it try to search for the prerequisit= 
> =3D</span><br><span>es. It involves going into the program files and 
> us= ing the install prog=3D</span><br><span>ram from there instead of 
> the d= efault one.&nbsp; Let me know if it 
> give=3D</span><br><span>s you a= ny 
> trouble.<o:p></o:p></span></p><p class=3D= 
> 3D"MsoNormal"><span 
> st=3D</span><br><span>yle=3D3D"color:#1F497D"=
> ><o:p>&nbsp;</o:p></span></p><p 
> class= =3D3D"MsoNormal=3D</span><br><span>"><span 
> style=3D3D"color:#1F49= 7D">I put the key you left under the mat 
> on=3D</span><br><span> your= 
> desk.<o:p></o:p></span></p><p 
> class=3D3D"Ms= oNormal"><span 
> style=3D3D"=3D</span><br><span>color:#1F497D">&=
> lt;o:p>&nbsp;</o:p></span></p><p 
> class=3D3D= "MsoNormal"><span=3D</span><br><span> 
> style=3D3D"color:#1F497D"&g= t;Have a nice 
> weekend.<o:p></o:p></span></p>&lt=
> ;p c=3D</span><br><span>lass=3D3D"MsoNormal"><span 
> style=3D3D"col= 
> or:#1F497D"><o:p>&nbsp;</o:p></spa=3D</span><br>
> <=
> span>n></p><div><p class=3D3D"MsoNormal"><span 
> span>=
> style=3D3D"font-size:12.0pt;font-=3D</span><br><span>family:&quot;
> A= rial 
> Narrow&quot;,&quot;sans-serif&quot;;color:#1F497D">=
> &=3D</span><br><span>nbsp;&nbsp;&nbsp; Eric 
> Henzel<o:p&g= t;</o:p></span></p><p 
> class=3D3D"MsoNorma=3D</span=
>> <br><span>l"><span 
>> style=3D3D"font-size:12.0pt;font-family:&=
> quot;Arial 
> Narrow&quot;=3D</span><br><span>,&quot;sans-serif&am=
> p;quot;;color:#1F497D">&nbsp;&nbsp;&nbsp; IT 
> Department= 
> =3D</span><br><span><o:p></o:p></span></p><
> p= class=3D3D"MsoNormal"><a href=3D3D"<a 
> href=3D"http://www.leat=3D= 
> ">http://www.leat=3D</a></span><br><span><a 
> href=3D"http://heritaliausa= .com/">heritaliausa.com/</a>"><span 
> style=3D3D"font-size:12.0pt;f= 
> ont-family:&quot;Ar=3D</span><br><span>ial 
> Narrow&quot;,&qu= 
> ot;sans-serif&quot;;text-decoration:none">&lt;image=3D</spa
> n=
>> <br><span>003.png&gt;</span></a><span 
>> style=3D3D"fo=
> nt-size:12.0pt;font-family:&quot=3D</span><br><span>;Arial 
> Narrow&a= 
> mp;quot;,&quot;sans-serif&quot;;color:#1F497D"><o:p>&
> l= t;/o:p></=3D</span><br><span>span></p><p 
> class=3D3D"M= soNormal"><span 
> style=3D3D"font-size:12.0pt;font-fa=3D</span><br>=
> <span>mily:&quot;Arial 
> Narrow&quot;,&quot;sans-serif&qu=
> ot;;color:#1F497D">&nb=3D</span><br><span>sp;&nbsp;&nbs
> p= ; Phone: 910-794-7904&nbsp; Ext. 
> 113<o:p></o:p></spa=
> n></p=3D</span><br><blockquote type=3D"cite"><span><p 
> class=3D= 3D"MsoNormal"><span 
> style=3D3D"font-size:12.0pt;font-family:&=
> qu=3D</span><br></blockquote><span>ot;Arial 
> Narrow&quot;,&quot;= 
> sans-serif&quot;;color:#1F497D">&nbsp;&nbsp=3D</span><b
> r=
>> <span>;&nbsp; Fax: 
>> 910-794-7905<o:p></o:p></span&gt=
> ;</p></div><p 
> class=3D3D"MsoNor=3D</span><br><span>mal"&=
> gt;<span 
> style=3D3D"color:#1F497D"><o:p>&nbsp;</o:p&=
> gt;</span></p><div><di=3D</span><br><span>v 
> style= =3D3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 
> 0in=3D</=
> span><br><span> 0in 0in"><p 
> span>class=3D3D"MsoNormal"><b>&lt=
> ;span 
> style=3D3D"font-size:10.0pt;fon=3D</span><br><span>t-family:&=
> quot;Tahoma&quot;,&quot;sans-serif&quot;">From:</spa
> n= ></b><sp=3D</span><br><span>an 
> style=3D3D"font-size:10.0pt;= 
> font-family:&quot;Tahoma&quot;,&quot;sans-=3D</span><br><s
> p=
> an>serif&quot;"> Marshall Evans [<a 
> an>href=3D3D"mailto:mevans@l=
> eatheritaliausa=3D</span><br><span>.com"><a 
> href=3D"mailto:mevans@le= 
> atheritaliausa.com">mailto:mevans@leatheritaliausa.com</a></a>] 
> &= lt;br><b>Sent:</b> Tuesday,=3D</span><br><span> 
> Septembe= r 23, 2014 9:48 AM<br><b>To:</b> Eric 
> Henzel<br&gt= ;<b>Subject:</b=3D</span><br><blockquote 
> type=3D"cite"><span>M= apPoint 2011 
> <o:p></o:p></span></p></div>=
> </div><p 
> class=3D3D"MsoNormal=3D</span><br></blockquote><span>=
> "><o:p>&nbsp;</o:p></p><p 
> class=3D3D"MsoNor= mal">Eric,<o:p></o:p></p><p 
> cl=3D</span><br><sp=
> an>ass=3D3D"MsoNormal"><o:p>&nbsp;</o:p></p>&
> an>l=
> t;p class=3D3D"MsoNormal">If you do=3D</span><br><span>n=3DE2=3D80=
> =3D99t have time today it=3DE2=3D80=3D99s OK=3DE2=3D80=3DA6. But If I 
> t= ell you=3D</span><br><span> when I go to lunch do you think you 
> would h= ave time to install MapPoin=3D</span><br><span>t 2011 on my 
> Desktop=3D3= F The version installed isn=3DE2=3D80=3D99t working. I 
> =3D</span><br><s=
> pan>recall we had a problem in the past and you had to 
> pan>=3DE2=3D80=3D9Ct=
> weak=3DE2=3D80=3D</span><br><span>=3D9D something to get it to 
> work.&lt= ;o:p></o:p></p><p 
> class=3D3D"MsoNormal"><=3D</s=
> pan><br><span>o:p>&nbsp;</o:p></p><p 
> pan>class=3D3D"M=
> soNormal">I have the Disc on my 
> desk.<=3D</span><br><span>o:p>=
> </o:p></p><p 
> class=3D3D"MsoNormal"><o:p>&nb=
> sp;</o:p></p><p 
> class=3D3D"M=3D</span><br><span>soNormal=
> ">Thanks,<o:p></o:p></p><p 
> class=3D3D"MsoNormal= ">Marshall Evans, 
> =3D</span><br><span>III<o:p></o:p><=
> /p><p class=3D3D"MsoNormal"><span 
> style=3D3D"font-size:9.0p= t=3D</span><br><span>">Vice 
> President<o:p></o:p></spa=
> n></p><p class=3D3D"MsoNormal"><span 
> styl=3D</span><b=
> r><span>e=3D3D"font-size:9.0pt">Leather Italia 
> r>USA<o:p></o:=
> p></span></p><p 
> class=3D</span><br><span>=3D3D"MsoNor=
> mal"><span style=3D3D"font-size:9.0pt">2118 Mercantile 
> Dr.<= 
> o:p>=3D</span><br><span></o:p></span></p><p 
> cla= ss=3D3D"MsoNormal"><span 
> style=3D3D"font-size:9.0pt"=3D</span><br=
>> <blockquote type=3D"cite"><span>Leland, NC 
>> 28451<o:p></o:p&gt=
> ;</span></p><p class=3D3D"MsoNormal"><span 
> sty=3D<=
> /span><br></blockquote><span>le=3D3D"font-size:9.0pt">(P) 
> 910-794-79=
> 04 x118<o:p></o:p></span></p><p 
> cl=3D</span>= <br><span>ass=3D3D"MsoNormal"><span 
> style=3D3D"font-size:9.0pt"&g=
> t;(F) 
> 910-794-7905<o:p>=3D</span><br><span></o:p></span&=
> gt;</p><p class=3D3D"MsoNormal"><span 
> style=3D3D"font-si= ze:9.0pt"=3D</span><br><blockquote 
> type=3D"cite"><span>(M) 910-612-2078= 
> <o:p></o:p></span></p><p 
> class=3D3D"MsoNorma= 
> l"><o:p>&nbs=3D</span><br></blockquote><span>p;</o:p&g
> t= 
> ;</p></div>=3D0D=3D0A</div></blockquote></span
> >= 
> <br><span>--=5FABC=5FALTERNATE--</span><br></div></blockquote><blockqu
> o= te type=3D"cite"><div></div></blockquote>
> --_ABC_ALTERNATE--
> <Original.htm>
It doesn't matter if the sending mobile mail client uses EAS or not. It also doesn't matter if the sender is a user of mine or not. It doesn't happen when sent using a normal desktop mail client, or when using the Mobile Webmail Site. Is anyone else experiencing this? Any suggestions on how to fix it? I have lots of users who use mobile mail clients, and they almost all use IPhones.
Eric Henzel
IT Department
Leather Italia USA

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Iphone EAS issues after upgrade to 8.54

Post by MailEnable-Ian »

Hi,

The message examples shows that the message is a forwarded message. Does this happen if you compose a brand new message and send? If only when forwarding then we are going to need a copy of the original .MAI file before the message it forwarded with the problem. You can right click on the .MAI file in web mail and select "Download Source". Once you have the .MAI file lodge a ticket with support and attach the example message to the ticket.
Regards,

Ian Margarone
MailEnable Support

Ehenzel1978
Posts: 98
Joined: Mon Dec 31, 2012 4:48 pm
Location: Leland, NC 28451

Re: Iphone EAS issues after upgrade to 8.54

Post by Ehenzel1978 »

This is a brand new message. It was a reply sent to my boss from my Android mail client. It was never forwarded, just replied to.
Eric Henzel
IT Department
Leather Italia USA

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Iphone EAS issues after upgrade to 8.54

Post by MailEnable-Ian »

Hi,

We tried reproducing this on an Apple device here and were not able to emulate. Does it happen if you create a new message (not a reply) on the iPhone device and send. If only on existing messages that you are replying to then we will need a copy of the example message. Best way to provide this is via a support ticket.
Regards,

Ian Margarone
MailEnable Support

Ehenzel1978
Posts: 98
Joined: Mon Dec 31, 2012 4:48 pm
Location: Leland, NC 28451

Re: Iphone EAS issues after upgrade to 8.54

Post by Ehenzel1978 »

Ian,

Thank you for all your help. It looks like the problem has resolved itself. I tried replicating the issue to get a fresh message to send you, and it wouldn't replicate. After doing a little investigating, I found that the device I was using to replicate, the one that the original message came from, did an iOS update last night. It looks like that may have been the issue. I have asked a all iPhone users to update their iOS, and those that have finished already are reporting that the problem is gone.
Eric Henzel
IT Department
Leather Italia USA

Ehenzel1978
Posts: 98
Joined: Mon Dec 31, 2012 4:48 pm
Location: Leland, NC 28451

Re: Iphone EAS issues after upgrade to 8.54

Post by Ehenzel1978 »

Ian,

This problem has cropped up again. It looks like this time it's only happening on emails that are replied to using the Android mail client. New messages seem to be ok. It doesn't matter if the message was originally sent from the iPhone, Android or from Outlook. I'm really hoping you can help with this.
Eric Henzel
IT Department
Leather Italia USA

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