Outlook 2013 Crashing Again

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Joined: Fri Feb 23, 2007 4:58 am

Outlook 2013 Crashing Again

Postby sagelike » Wed Jan 21, 2015 4:50 pm

Hi there,

I had an earlier post on Outlook crashing but managed to get it working by disabling and re-enabling a couple of plugins. I also archived old email to reduce mailbox size from 6GB to 2.x GB which I think helped. I was able to set email to download all where previously, I could only set it to 30 days.

After last Outlook 2013 MS Update, Outlook started crashing again. I reduce retention to 30 days and tried disabling all unnecessary plugins but that hasn't helped.

I'm running ME 8.55. Not sure if 8.56 would make a difference.

Anyone having similar experience or know of any solutions?


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Re: Outlook 2013 Crashing Again

Postby MailEnable-Ian » Wed Jan 21, 2015 11:21 pm


It would be ideal upgrading to 8.57 since contains fixes to ActiveSync you need to apply and then reassess from there.

Ian Margarone
MailEnable Support

Posts: 252
Joined: Fri Feb 23, 2007 4:58 am

Re: Outlook 2013 Crashing Again

Postby sagelike » Thu Jan 29, 2015 2:39 pm

Hi Ian,

I upgraded to 8.58 last night but Outlook 2013 is still crashing:

Here's the error that pops up:

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 15.0.4675.1003
Application Timestamp: 548ba4b9
Fault Module Name: pstprx32.dll
Fault Module Version: 15.0.4673.1000
Fault Module Timestamp: 54588166
Exception Code: c0000005
Exception Offset: 0004e607
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
LCID: 1033
skulcid: 1033

Not sure if this helps.


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Joined: Wed Apr 09, 2008 9:58 pm

Re: Outlook 2013 Crashing Again

Postby tomr » Mon Feb 02, 2015 5:35 pm

I'm having the same problems. Outlook crashing as soon as it connects. if I work offline no problems. This has been going on for a few months. When it happens I re-create the profile then it works, for a while. Very aggravating to say the least. I've tried all the "fixes" that you have tried to no avail. Re-creating the profile has been the only fix for me.


Posts: 252
Joined: Fri Feb 23, 2007 4:58 am

Re: Outlook 2013 Crashing Again

Postby sagelike » Fri May 08, 2015 3:28 pm

I've given up try to recreate profile and just use webmail however I really do need to fix this.

It make me wonder if my clients will have similar problems and I don't know if this is an Outlook issue or ME. I read somewhere where graphic card could cause problems with Outlook 2013. Seems odd but I have had some graphic card issues.

Any insight from Mailenable on this would be greatly appreciated.

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