Hi
We have noticed that the Microsoft Outlook App can no longer connect and set up a Mailenable account on ios or Android. We have tried numerous devices and the same issue. Thought at first MS might have broken something in one of their updates - as in activesync compatibility however we have successfully connected to an activesync mDaemon server without any difficulty
This is only with setting up an account and doesn't affect accounts that are already configured. Anyone have any ideas?
Outlook App for android or ios no longer able to connect for new accounts
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Re: Outlook App for android or ios no longer able to connect for new accounts
Have you figured anything out with this? I turned logging on and I see logs being generated in a specific device folder but the app keeps telling me 'Unable to log in'. Nothing shows up in the autodiscover logs though.
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Re: Outlook App for android or ios no longer able to connect for new accounts
I have been working with the support from inside the outlook app and they said
The also saidThis has now been reported to the engineering team with all the required details so that it can be investigated. At this point, we don't have much information or ETA of the fix.
So maybe this could be resolved soon from their end?If any details or follow up is required, we will follow up on this thread. Otherwise, the issue should resolve in one of the future updates.
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Re: Outlook App for android or ios no longer able to connect for new accounts
Still having the issue, Microsoft Support have sent me round in circles with no suggestions of what to do other than contacting other support people.mheidelberger wrote: ↑Mon Jan 13, 2020 10:06 pmI have been working with the support from inside the outlook app and they said
The also saidThis has now been reported to the engineering team with all the required details so that it can be investigated. At this point, we don't have much information or ETA of the fix.
So maybe this could be resolved soon from their end?If any details or follow up is required, we will follow up on this thread. Otherwise, the issue should resolve in one of the future updates.
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Re: Outlook App for android or ios no longer able to connect for new accounts
Hi,
Have you reviewed: https://www.mailenable.com/kb/content/article.asp?ID=ME020644
Have you reviewed: https://www.mailenable.com/kb/content/article.asp?ID=ME020644
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
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Re: Outlook App for android or ios no longer able to connect for new accounts
Thanks for your reply and no I haven't read this article yetMailEnable-Ian wrote: ↑Tue Jun 15, 2021 3:23 amHi,
Have you reviewed: https://www.mailenable.com/kb/content/article.asp?ID=ME020644