Users repeatedly asked for login

tonnisen
Posts: 1
Joined: Fri Jan 12, 2018 11:24 am

Users repeatedly asked for login

Postby tonnisen » Fri Jan 12, 2018 11:35 am

Hi ...

I have a Windows 2012 server with Plesk Onyx, and Mail Enable Professionel 9.76.

Im hosting a lot of customers, and a couple of the domains has this weird problem.
In som periods they are repeatedly asked to enter login for accessting mail.

Both Outlook and Mail on a mac, keeps saying that it cannot connect to the mail server, and they should enter the PASSWORD once again.

after a couple of hours or a day, it stops and they can login with no poroblem.

this has been a problem for maybe 6 month, so i have tried to update, windows/plesk/mailenable.

Anyone have a cule on how to fix, or find the course ?

Admin
Site Admin
Posts: 785
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: Users repeatedly asked for login

Postby Admin » Sat Jan 20, 2018 2:34 am

Make sure you don't have the account lockout feature enabled. This can cause this appearance. You can check to see whether a mailbox is locked out by double clicking it in the administration program to show the mailbox properties. Where the password entry textbox is will be an indication of whether it is locked out. You can disable lockout under the localhost settings.

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