I have v8.6 due to having been set up with this by my service provider. I want to upgrade to a later version but first want to make a backup.
I have gone to mailable tasks panel and switched all mailenable tasks off, then to MEBACKUP, deselected log files, selected checked size - gives 158M. Then I have run the backup
After about 3 minutes it got to 50% and then it completely stopped - waited hours but nothing more happened
Some files appear to have been saved into the backup location selected.
I don't want to stick here waiting on the backup with the mail service processes switched off, but do not know how long I am expected to wait for a backup to complete. It is not clear if I needed to switch off tasks before doing a backup. Previous attempt to do a backup with tasks on only got to 30% complete.
I am concerned not to do an upgrade in case it fails, considering that I don't seem to be able to make a backup without problems