Backup hangs

Martin
Posts: 1
Joined: Tue Apr 17, 2018 6:51 am

Backup hangs

Postby Martin » Tue May 01, 2018 8:00 am

I have v8.6 due to having been set up with this by my service provider. I want to upgrade to a later version but first want to make a backup.

I have gone to mailable tasks panel and switched all mailenable tasks off, then to MEBACKUP, deselected log files, selected checked size - gives 158M. Then I have run the backup

After about 3 minutes it got to 50% and then it completely stopped - waited hours but nothing more happened

Some files appear to have been saved into the backup location selected.

I don't want to stick here waiting on the backup with the mail service processes switched off, but do not know how long I am expected to wait for a backup to complete. It is not clear if I needed to switch off tasks before doing a backup. Previous attempt to do a backup with tasks on only got to 30% complete.

I am concerned not to do an upgrade in case it fails, considering that I don't seem to be able to make a backup without problems

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