MMC Snap-In crashs when clicking on Post Office Sub-Items

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Sevion
Posts: 6
Joined: Wed Jul 03, 2019 10:35 am

MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by Sevion » Wed Jul 03, 2019 10:50 am

Hello,
I just updated to 10.25 and am now running into an issue regarding the MMC since.
Whenever I click on any item of "Domains" or "Mailboxes" the Snap-In crashs and gives me the following error message
MMC-ME-Crash.jpg
MMC-ME-Crash.jpg (74.09 KiB) Viewed 3648 times
.

What I tried so far:
- Reading the Mail Enable Knowledge Base regarding MMC problems
- Using Meinstaller.exe to Clear System Blocking Files.
- re-registration of MSVBVM60.DLL.
- sfc /scannow to check if the problem is related to the OS.

None of this helped, what else could I do to fix this?

Stefan
Posts: 2
Joined: Fri Jul 05, 2019 8:08 am

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by Stefan » Fri Jul 05, 2019 8:16 am

hello,
similar Problem here after updating to 8.64:

when navigating to postoffices - postoffice - mailboxes:
mefehlermailboxes.PNG
mefehlermailboxes.PNG (31.02 KiB) Viewed 3523 times

when navigating to servers - localhost - services - smtp - queues - outbound or inbound:
mefehlerqueue.PNG
mefehlerqueue.PNG (13.98 KiB) Viewed 3523 times
any idea? really hard to manage mailboxes when i cant get to it

Sevion
Posts: 6
Joined: Wed Jul 03, 2019 10:35 am

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by Sevion » Tue Jul 09, 2019 5:27 am

There is no way to fix this?

MailEnable-Ian
Site Admin
Posts: 8968
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by MailEnable-Ian » Wed Jul 10, 2019 1:29 am

Hi,

For crashes relating to mmc snap-ins or MailEnable core services please log a support ticket under "Upgrade" and provide access to the server via RDP or TeamViewer so that a technician can troubleshoot in more detail.

https://www.mailenable.com/support/step1.asp
Regards,

Ian Margarone
MailEnable Support

Sevion
Posts: 6
Joined: Wed Jul 03, 2019 10:35 am

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by Sevion » Wed Jul 10, 2019 10:34 am

and provide access to the server via RDP
Thats definitely impossible security-wise (and a bad idea law-wise as Mail Enable Ltd is located in Australia while the very strict EU data/privacy protection laws apply to the server).
Would it still make any sense to open a ticket under these circumstances? Aren't there any log files generated by Mail Enable, that could help and suffice?

MailEnable-Ian
Site Admin
Posts: 8968
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by MailEnable-Ian » Wed Jul 10, 2019 11:24 pm

Hi,

Log a ticket and the technician can request the information they require to further troubleshoot.
Regards,

Ian Margarone
MailEnable Support

Stefan
Posts: 2
Joined: Fri Jul 05, 2019 8:08 am

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by Stefan » Thu Jul 11, 2019 6:15 am

Hi,

i've made a ticket, i choosed TeamViewer, so i could watch everything and log everything, (which is compliant with eu-law)

in my case, a file in programs\mailenable\admin was outdated (ARPDev.Core.Helper.dll from 2017), i git a zip with the actual files for Version 8.64 and now it works *happy*

you COULD just install a Fresh Installation on a dummy-system and compare the files in the admin-filder, Maybe this could help without the Need of the support? of Course this only will work if you have a similar Problem

Sevion
Posts: 6
Joined: Wed Jul 03, 2019 10:35 am

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by Sevion » Thu Jul 11, 2019 10:28 am

I just tried to open a ticket but had two new issues with it.
  • The Form forces me to choose a support package of 80$ or 180$, there is no option to choose none while it should have one as your Support Policy states that Product Defect Reports are free of charge.
  • Even when I choose one and continue to the next page, it forces me to enter credit card informations while the credit card system is extremely uncommon in Europe as the Debit Card System is widely used. Said simple; I have none.
Had to cancel my efforts to open a ticket. What can I do now?

MailEnable-Ian
Site Admin
Posts: 8968
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by MailEnable-Ian » Fri Jul 12, 2019 2:19 am

Hi,

Log the ticket as "Upgrade" as its a free submission.
Regards,

Ian Margarone
MailEnable Support

Sevion
Posts: 6
Joined: Wed Jul 03, 2019 10:35 am

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by Sevion » Mon Jul 15, 2019 1:28 pm

Even though I choose "Upgrade" in the form, it still asks me to enter credit card detail and won't let me pass without doing so.

MailEnable-Ian
Site Admin
Posts: 8968
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by MailEnable-Ian » Tue Jul 16, 2019 5:28 am

Hi,

Log the ticket here: https://www.mailenable.com/suggest/suggestion.asp
Regards,

Ian Margarone
MailEnable Support

Sevion
Posts: 6
Joined: Wed Jul 03, 2019 10:35 am

Re: MMC Snap-In crashs when clicking on Post Office Sub-Items

Post by Sevion » Tue Jul 23, 2019 2:14 pm

Okay, I just submitted the ticket. Hope it'll help. :)

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