Message appears garbled in webmail

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Joined: Tue Sep 25, 2018 4:18 pm

Message appears garbled in webmail

Post by hicla » Wed Jul 15, 2020 3:56 pm

happens in mailenable enterprise 9.84 and 10.29

almost unreadable in mailenable webmail
mailenable.png (31.81 KiB) Viewed 2738 times
but looks fine in outlook
outlook.png (15.07 KiB) Viewed 2738 times
I've attached the partially redacted .MAI file
(1.66 KiB) Downloaded 201 times

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Re: Message appears garbled in webmail

Post by MailEnable-Ian » Wed Jul 15, 2020 11:56 pm


Thanks for providing the example message. The reason web mail is not displaying the contents correctly is because the email is invalid as the charset in the email is not correct. It has "utf8" instead of "utf-8"as the charset. When it hits the invalid charset MailEnable tries to convert it, but it stops processing and displays it as is. I will raise an issue to see if we can better handle it for display.

Ian Margarone
MailEnable Support

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