Message appears garbled in webmail

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hicla
Posts: 8
Joined: Tue Sep 25, 2018 4:18 pm

Message appears garbled in webmail

Post by hicla » Wed Jul 15, 2020 3:56 pm

happens in mailenable enterprise 9.84 and 10.29

almost unreadable in mailenable webmail
mailenable.png
mailenable.png (31.81 KiB) Viewed 2738 times
but looks fine in outlook
outlook.png
outlook.png (15.07 KiB) Viewed 2738 times
I've attached the partially redacted .MAI file
Attachments
9203D578B0C2480898373D37179BC456.zip
(1.66 KiB) Downloaded 201 times

MailEnable-Ian
Site Admin
Posts: 9325
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Message appears garbled in webmail

Post by MailEnable-Ian » Wed Jul 15, 2020 11:56 pm

Hi,

Thanks for providing the example message. The reason web mail is not displaying the contents correctly is because the email is invalid as the charset in the email is not correct. It has "utf8" instead of "utf-8"as the charset. When it hits the invalid charset MailEnable tries to convert it, but it stops processing and displays it as is. I will raise an issue to see if we can better handle it for display.
Regards,

Ian Margarone
MailEnable Support

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