Webmail mark all as read hangs up

[mduran]

Hello, I'm trying to mark all my inbox as read (because suddenly all my inbox was marked as unread ) but the webmail interface hangs up and can not complete the operation. There are around 30k emails inside the inbox.

Is there another way to achieve that?

Thanks!!

[MailEnable-Ian]

Hi,

For the mailbox to lose read/unread flags something must has caused an index corruption and therefore the index file would have been rebuilt without the flags. What version of MailEnable are you running?

[mduran]

Hi! There is no event on any log that show that something happened. I'm using 10.27 Standard Version. It happened some time before (with a previous version). The thing is that there is no way to update those flags

[MailEnable-Ian]

Hi,

The recommendation here would be to download the latest version of Standard edition 10.34 and perform the upgrade as there has been many fixes to MailEnable core services that you need to apply, in particular indexing. See how it goes after the upgrade.

[mduran]

Hi,
Ok, I'll update to the latest version, but this issue happened before (and with, in that moment, the latest version). Has MailEnable any cmd/PowerShell command to mark all as read? Or any external way/tool to achieve that?

Thanks!

[pcdebol]

Do a find and replace on the _index.xml file in the folder you are wanting to mark everything as read in with notepad++ Find <FLAGSTATUS>\RECENT</FLAGSTATUS> and replace all with <FLAGSTATUS>\SEEN \RECENT</FLAGSTATUS> it will mark all the mails in the folder as read. You may need to tweek it a bit for whatever the issue is you are having.