webmail logs

[ozmenakbulut]

Hi,
I am using MailEnable Enterprise Premium Edition (V10) version 10.37
I have an issue with the webmail logs. I can not find the logs of mail sent via webmail .


I need to find the ip adress of the sending client from the logs.
But I can not find the related log for users.

Thank you for your help and guidance

Özmen Akbulut

[ozmenakbulut]

Is there anybody that can help?
Thank you ...

[Admin]

Hi,

Sorry, the webmail logs don't contain this information, just that the user sent an email (those are the lines with MESSAGE-SEND).

[ozmenakbulut]

Hi,
Thank you very much for your response.
Is it possible to request a development for this issue?
Sometimes it is required to give some logs to local authorities.
Is there a way to have that logs as a feature for new release?

Thank you very much.

[Admin]

Hi,

Yes, the updated beta on our page at https://www.mailenable.com/beta improves the webmail logging to include the IP address and the recipient. It was updated since it was not logging the filename for the emails sent, which made it hard to track messages sent from webmail (since we were altering the logging we added the IP address from your request). There was also some other logging improvements and fixes in that area.

[ozmenakbulut]

Hi,
Thank you very much to all for very fast response ..
Can you give some detail about where the logs will be wrtitten. If you can give the directory and the file name, it will be very helpful.
forexample C:\Program Files (x86)\Mail Enable\Logging\HTTPMAIL, and the file name is "ex220818.tx"

Thank you very much..

[MailEnable-Ian]

Hi,

Will be: C:\Program Files (x86)\Mail Enable\Logging\Webmail

[ozmenakbulut]

Hi again,

I have no such directory in my server instead I have C:\Program Files (x86)\Mail Enable\Logging\HTTPMAIL. Is this same ?
Thanks

[MailEnable-Ian]

Hi,

Have you enabled Webmail logging under the "Webmail" properties node wihtin the "Logging" tab?

Please see: https://www.mailenable.com/documentation/10.0/Enterprise/web_mail_Logging.html

You also need to restart IIS after enabling the web mail logging.

[ozmenakbulut]

Hi Ian,
First of all, I want to thank you for your all support. It is very valuable for us to have response from Mailenable team.
As you release the 10.38 beta version, I had a chance to try it. I want to share the setting we applied to server and the results.
to be able to see the webmail logs,
* you have to configure your webmail logs as it covers the sending option (settings screenshot below)

Ekran Alıntısı3.JPG (43.27 KiB) Viewed 18574 times

* server logs the ip address of the client for only "send " action. ( log secreenshot )

Ekran Alıntısı2_2.jpg (229.17 KiB) Viewed 18574 times

As I mentioned before we request this logging option to be able to share the information with local authorities when needed.
With the 10.38 beta version we have the option the log the "send action" log however we also need the "sys-login action" logs.
When the client logins via webmail it is better to have the ip address of the client. By this way we can prove that the the account was reached out by that ip address. I hope you can consider this logging option too.

Thank you .
Best regards.

Özmen Akbulut

[MailEnable-Ian]

Hi,

Please update to the official release of 10.38 on our downloads where you can now select what you commands you would like to log under the web mail logging options.

[ozmenakbulut]

Hi,
I downloaded the official release of 10.38 adn I will try it today.
The new release is very good at webmail logging. It is very good to have the ability to choose options.
Thank you.
Best Regards.