webmail logs

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ozmenakbulut
Posts: 8
Joined: Mon Jan 24, 2022 2:17 pm

webmail logs

Post by ozmenakbulut »

Hi,
I am using MailEnable Enterprise Premium Edition (V10) version 10.37
I have an issue with the webmail logs. I can not find the logs of mail sent via webmail .


I need to find the ip adress of the sending client from the logs.
But I can not find the related log for users.

Thank you for your help and guidance

Özmen Akbulut
Last edited by ozmenakbulut on Tue Feb 01, 2022 6:36 am, edited 1 time in total.

ozmenakbulut
Posts: 8
Joined: Mon Jan 24, 2022 2:17 pm

Re: webmail logs

Post by ozmenakbulut »

Is there anybody that can help?
Thank you ...

Admin
Site Admin
Posts: 1093
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: webmail logs

Post by Admin »

Hi,

Sorry, the webmail logs don't contain this information, just that the user sent an email (those are the lines with MESSAGE-SEND).

ozmenakbulut
Posts: 8
Joined: Mon Jan 24, 2022 2:17 pm

Re: webmail logs

Post by ozmenakbulut »

Hi,
Thank you very much for your response.
Is it possible to request a development for this issue?
Sometimes it is required to give some logs to local authorities.
Is there a way to have that logs as a feature for new release?

Thank you very much.

Admin
Site Admin
Posts: 1093
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: webmail logs

Post by Admin »

Hi,

Yes, the updated beta on our page at https://www.mailenable.com/beta improves the webmail logging to include the IP address and the recipient. It was updated since it was not logging the filename for the emails sent, which made it hard to track messages sent from webmail (since we were altering the logging we added the IP address from your request). There was also some other logging improvements and fixes in that area.

ozmenakbulut
Posts: 8
Joined: Mon Jan 24, 2022 2:17 pm

Re: webmail logs

Post by ozmenakbulut »

Hi,
Thank you very much to all for very fast response ..
Can you give some detail about where the logs will be wrtitten. If you can give the directory and the file name, it will be very helpful.
forexample C:\Program Files (x86)\Mail Enable\Logging\HTTPMAIL, and the file name is "ex220818.tx"

Thank you very much..

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail logs

Post by MailEnable-Ian »

Hi,

Will be: C:\Program Files (x86)\Mail Enable\Logging\Webmail
Regards,

Ian Margarone
MailEnable Support

ozmenakbulut
Posts: 8
Joined: Mon Jan 24, 2022 2:17 pm

Re: webmail logs

Post by ozmenakbulut »

Hi again,

I have no such directory in my server instead I have C:\Program Files (x86)\Mail Enable\Logging\HTTPMAIL. Is this same ?
Thanks
Attachments
Ekran Alıntısı.JPG
Ekran Alıntısı.JPG (66.83 KiB) Viewed 19086 times

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail logs

Post by MailEnable-Ian »

Hi,

Have you enabled Webmail logging under the "Webmail" properties node wihtin the "Logging" tab?

Please see: https://www.mailenable.com/documentation/10.0/Enterprise/web_mail_Logging.html

You also need to restart IIS after enabling the web mail logging.
Regards,

Ian Margarone
MailEnable Support

ozmenakbulut
Posts: 8
Joined: Mon Jan 24, 2022 2:17 pm

Re: webmail logs

Post by ozmenakbulut »

Hi Ian,
First of all, I want to thank you for your all support. It is very valuable for us to have response from Mailenable team.
As you release the 10.38 beta version, I had a chance to try it. I want to share the setting we applied to server and the results.
to be able to see the webmail logs,
* you have to configure your webmail logs as it covers the sending option (settings screenshot below)
Ekran Alıntısı3.JPG
Ekran Alıntısı3.JPG (43.27 KiB) Viewed 18589 times
* server logs the ip address of the client for only "send " action. ( log secreenshot )
Ekran Alıntısı2_2.jpg
Ekran Alıntısı2_2.jpg (229.17 KiB) Viewed 18589 times
As I mentioned before we request this logging option to be able to share the information with local authorities when needed.
With the 10.38 beta version we have the option the log the "send action" log however we also need the "sys-login action" logs.
When the client logins via webmail it is better to have the ip address of the client. By this way we can prove that the the account was reached out by that ip address. I hope you can consider this logging option too.

Thank you .
Best regards.

Özmen Akbulut

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail logs

Post by MailEnable-Ian »

Hi,

Please update to the official release of 10.38 on our downloads where you can now select what you commands you would like to log under the web mail logging options.
Regards,

Ian Margarone
MailEnable Support

ozmenakbulut
Posts: 8
Joined: Mon Jan 24, 2022 2:17 pm

Re: webmail logs

Post by ozmenakbulut »

Hi,
I downloaded the official release of 10.38 adn I will try it today.
The new release is very good at webmail logging. It is very good to have the ability to choose options.
Thank you.
Best Regards.

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