Emails from accounts of the same domain go into Junk

Discussion regarding the Standard version.
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emmebi
Posts: 1
Joined: Mon May 09, 2022 12:53 pm

Emails from accounts of the same domain go into Junk

Post by emmebi » Mon May 09, 2022 3:42 pm

I have had this problem with Mailenable Standard for almost 2 months, but it hasn't changed even when I temporarily trial on Pro.

Messages that make up a domain in Mailenable go to "Junk Email" on some of the domain accounts.
I checked and there are no rules, I re-install everything from 0 but continue.

Any suggestions ? This thing is driving me crazy

MailEnable-Ian
Site Admin
Posts: 9670
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Emails from accounts of the same domain go into Junk

Post by MailEnable-Ian » Wed May 11, 2022 12:25 am

Hi,

You need to trace through the relevant log files to determine why. Please review the following article:

https://www.mailenable.com/kb/content/article.asp?ID=ME020529
Regards,

Ian Margarone
MailEnable Support

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