HELP! SMTP connector stops sending mail

Discussion regarding the Standard version.
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mickymtl
Posts: 5
Joined: Thu Jan 21, 2010 9:21 pm

HELP! SMTP connector stops sending mail

Post by mickymtl »

THE MACHINE:
its a Windows server 2003, enterprise edition with SP2 and fully updated.
I'm been having the following problem for years now but lately it is getting worse.
everything works flawlessly, sending mail, receiving. It also hosts a few websites but has very very little traffic.

PROBLEM:
I have an email list of about 40,000 addresses. I have to do sendouts every few days.
I always use the same list, there are no changes in the list.
When I do a sendouts HALF the time the mailenable SMTP connector stops sending mail. other times there is no problem what so ever.
The mailenable SMTP connector is STILL RUNNING and the Perl mailing program is still running but no mail gets sent.
The queue is NOT filling up.

I can resolve the issue in 2 ways:
- restart mailenable SMTP connector
- restart server.
and the email sendout continues as if nothing happened.

the next time I use the same list it can go through without any problems.
But latley it can stop more than once using the same list????

any solutions or ideas out there??

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: HELP! SMTP connector stops sending mail

Post by MailEnable-Ian »

Hi,

What version of MailEnable standard are you running?
Regards,

Ian Margarone
MailEnable Support

savci
Posts: 1
Joined: Fri Jan 29, 2010 10:29 am

Re: HELP! SMTP connector stops sending mail

Post by savci »

same problem in here,

I have got 2 server with mailenable 1.x versions and 4x versions they have got same problem. services working so good but suddnly it is stopping sending or delivering mails to postoffices they are waiting in the general que. After that if I restart all services it is turning normal and starting resend mails but after a few min. it is stopping until the reboot If I reboot the machine everythings will be ok after afew days later it is going down again.
Also logs are showing nothing.

Do you know anysolution ?

mickymtl
Posts: 5
Joined: Thu Jan 21, 2010 9:21 pm

Re: HELP! SMTP connector stops sending mail

Post by mickymtl »

I am using version:
Standard Version: 1.983

mickymtl
Posts: 5
Joined: Thu Jan 21, 2010 9:21 pm

Re: HELP! SMTP connector stops sending mail

Post by mickymtl »

bump

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: HELP! SMTP connector stops sending mail

Post by MailEnable-Ian »

Hi,
I am using version:
Standard Version: 1.983
Please upgrade to version 4.17 located here: http://www.mailenable.com/MailEnableStandard.exe
same problem in here,

I have got 2 server with mailenable 1.x versions and 4x versions they have got same problem. services working so good but suddnly it is stopping sending or delivering mails to postoffices they are waiting in the general que. After that if I restart all services it is turning normal and starting resend mails but after a few min. it is stopping until the reboot If I reboot the machine everythings will be ok after afew days later it is going down again.
Also logs are showing nothing.

Do you know anysolution ?
Are you running any MTA pickup events or using the Plesk control panel to administer MailEnable?
Regards,

Ian Margarone
MailEnable Support

mickymtl
Posts: 5
Joined: Thu Jan 21, 2010 9:21 pm

Re: HELP! SMTP connector stops sending mail

Post by mickymtl »

FYI - this is been happening for years through many updates.. updates never fixed the problem.
but i'll let you know

mickymtl
Posts: 5
Joined: Thu Jan 21, 2010 9:21 pm

Re: HELP! SMTP connector stops sending mail

Post by mickymtl »

after this update (all the other updates before this did not help) for some reason seemed to have fixed that problem.
Been running it for 4 weeks now and we are good to go. Great! thanks a lot.

Arminrahimian
Posts: 3
Joined: Sun Oct 24, 2021 6:41 am

Re: HELP! SMTP connector stops sending mail

Post by Arminrahimian »

Hi
After 11 years I have sane issue in 2021, I use the latest version of MailEnable and my server has windows server 2016 R2 with Plesk last version already installed.
I never had SMTP connector stops sending mail but in last month it happened for 10 times and all times happened in early morning about 4:00 - 4:45AM.
Customer contact me that inform me mail not sending.
I check server and i see SMTP connector stops sending mail and I should restart this service by plesk panel.

Image

It's repeat one or two times per week in last month.
How to fix this issue?
Attachments
Starting mailenable from here
Starting mailenable from here
20211024_095702.jpg (183.53 KiB) Viewed 15139 times

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: HELP! SMTP connector stops sending mail

Post by MailEnable-Ian »

Hi,

What version of MailEnable are you running?
Regards,

Ian Margarone
MailEnable Support

Arminrahimian
Posts: 3
Joined: Sun Oct 24, 2021 6:41 am

Re: HELP! SMTP connector stops sending mail

Post by Arminrahimian »

It's MailEnable Webmail 10.34
And Plesk Is Plesk Obsidian
Version 18.0.39 Update #1, last updated on Oct 23, 2021 12:51 AM

Image
Attachments
mailenable-10-34.png
mailenable-10-34.png (50.93 KiB) Viewed 15047 times

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: HELP! SMTP connector stops sending mail

Post by MailEnable-Ian »

Hi,

Please download 10.37 and perform the free upgrade. The upgrade will retain your existing configuration and data. The update contains fixes to MailEnable core services that you need to apply.
Regards,

Ian Margarone
MailEnable Support

Arminrahimian
Posts: 3
Joined: Sun Oct 24, 2021 6:41 am

Re: HELP! SMTP connector stops sending mail

Post by Arminrahimian »

Ok
Thank you. I should waiting for PLESK New Update to updating MailEnable too. I never update mailenable separatly and always I got the latest release with plesk upgrades.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: HELP! SMTP connector stops sending mail

Post by MailEnable-Ian »

Hi,

Ok in the meantime you can always configure the MailEnable SMTP service to restart automatically when a failure occurs. You can do this via Windows Administrative tools > Services. Locate the MailEnable SMTP service in the list and then access the properties. Navigate to the "Recovery" and then configure the service to restart on each failure.
Regards,

Ian Margarone
MailEnable Support

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