MEMTA.EXE Unknown error

[banjileh]

hi every one

i have windows hosting server use OS windows server 2003 R2 sp2 and Plesk 9.5 as Control panel and Mailenable standared 4.23 as mail service
I receive a ‬ ‫ strange error that appear approximately every month.
the error as seem in event viewer
============================================
Event Type: Error
Event Source: MEMTA.EXE
Event Category: None
Event ID: 1
Date: 11/4/2010
Time: 1:31:29 AM
User: N/A
Computer: SERVER
Description:
Not enough storage is available to process this command. (Error code at TlsAlloc() failed
at (ThreadCancelation::TlsValuePtr<class ThreadCancelation::CancelationPoint>::TlsValuePtr line 22)
at Mail Enable mail global filter(CPleskMEMTA::Execute line 141)
Execute file name: C:\Program Files\Parallels\Plesk\Mail Servers\Mail Enable\Bin\MEMTA.EXE
====================================================

then another error is reported every minute

===================================================
Event Type: Error
Event Source: MEMTA.EXE
Event Category: None
Event ID: 1
Date: 11/4/2010
Time: 1:31:29 AM
User: N/A
Computer: SERVER
Description:
Unexpected error
at ~CPleskMEMTA(CPleskMEMTA::~CPleskMEMTA line 59)
Execute file name: C:\Program Files\Parallels\Plesk\Mail Servers\Mail Enable\Bin\MEMTA.EXE
=====================================================

To solve this issue I restart the Mailenable services from Plesk services monitor

when i try to google it no result was returned

so anyone can help me!!!

[MailEnable-Ian]

Hi,

The error is related to the Plesk COM event that is enabled by the Plesk control panel when installed in conjunction with MailEnable. You will need to consult with Parallels on how to resolve the error. In the interim you can disable the COM event by following steps below:

1. Open Windows "regedit" and navigate to the following location:

32bit Windows:

Code: Select all

HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable\Agents\MTA

64bit WIndows:

Code: Select all

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mail Enable\Mail Enable\Agents\MTA

2. Change the Key name: Pickup Event Class Enabled - Decimal value is set to "0" for disabled state.
3. Restart the MailEnable MTA agent.

[banjileh]

Dear Ian,
thank u for response

But when I apply the change that you suggestion the auto-response feature had stopped working.
and this feature is very important for our work.

thank u again.

[MailEnable-Ian]

Hi,

You will need to consult with Parallels for assistance as the error is related to their COM event.

[banjileh]

Hi there:

as parallel support say:
plesk 9.5.2 don't support mailenable standard v4.23
so the solution is: installing mailenable standard v4.16.

the question is,
Are you think the downgrade from v4.23 to v4.16 will work?!!


regards.

[MailEnable-Ian]

Hi,

To downgrade follow the procedure outlined within the following article: http://www.mailenable.com/kb/Content/Ar ... D=me020375 The same procedure in the article can be applied from standard to standard. You can find the 4.16 standard here: http://www.mailenable.com/history/

[banjileh]

Hi,

I am back with the same problem.
I downgrade MailEnable standard to v4.16 as the following article: http://www.mailenable.com/kb/Content/Ar ... D=me020375 but after 9 days the same issue appeared again and when i check the mailenable version i found it is still v4.23 .

when I downgrade these steps was done:
[*]Copy the configuration & data folder.
[*]Uninstall v4.26 from add/remove programs (without restart windows ).
[*]install v4.16 with the same paths.
[*]restart windows then copy the configuration backup to original path

i notice the data folder and file didn't removed after uninstall so when when I finish downgrade i don't move back data backup.

so any suggestion!!

[MailEnable-Ian]

Hi,

[*]Uninstall v4.26 from add/remove programs (without restart windows ).

After this step open Windows "regedit" and navigate to the following location:

Code: Select all

64bit Windows:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable

32bit Windows:

HKEY_LOCAL_MACHINE\SOFTWARE\Mail Enable\Mail Enable

Do you see a registry key in the right hand side window stating the 4.26 version number?

[deepa]

Hi

is there any alternate to use Autoresponder filter other Plesk COm event.
We have similar problem.

[MailEnable-Ian]

Hi,

You can enable Autoresponders manually within the mailbox properties window in the MailEnable administration console under the "Actions" tab.

[hardbrasil]

hi everyone.

i stayed with this issue for long months and i solutioned with Plesk upgrade to version 10.x

the MTA not stop anymore.