Webmail - 8.51 - Server Communication Failure

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tstrip111
Posts: 18
Joined: Tue Feb 10, 2015 2:52 pm

Webmail - 8.51 - Server Communication Failure

Post by tstrip111 » Mon Mar 30, 2015 2:21 pm

Been having issues where users will all the sudden lose connection to the mail server. Often times for minutes while they keep refreshing and finally get back in. I have tried several of the reccommendations like the .net 2.0 thing in the BIN directory, extending the timeout. Checked for potentential network issuess.... Please help

The message they get is.... Server communication failure. Please refresh your browser and try again.

MailEnable-Ian
Site Admin
Posts: 9253
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail - 8.51 - Server Communication Failure

Post by MailEnable-Ian » Tue Mar 31, 2015 10:38 pm

Hi,

The first step is to download version 8.60 from the downloads page and perform the upgrade to eliminate problems in the 8.51 kit your running. Also if available use the Microsoft 4.0 .NET framework for the web mail client.
Regards,

Ian Margarone
MailEnable Support

tstrip111
Posts: 18
Joined: Tue Feb 10, 2015 2:52 pm

Re: Webmail - 8.51 - Server Communication Failure

Post by tstrip111 » Wed Apr 01, 2015 8:12 pm

Thanks Ian,

I have performed the upgrade and you said that all my users machines should have .net 4.0 correct?

MailEnable-Ian
Site Admin
Posts: 9253
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail - 8.51 - Server Communication Failure

Post by MailEnable-Ian » Wed Apr 01, 2015 11:07 pm

Hi,

No, I was referring to running the MailEnable application pool for the MailEnable web interfaces (MailEnableAppPool) under the 4.0 framework. You can set this by running the "meinstaller.exe" utility located within the MailEnable BIN Folder and executing the file. In the options window execute option 13. When prompted select the 4.0 Framework. If it snot available then you will need to install 4.0 on the server.
Regards,

Ian Margarone
MailEnable Support

tstrip111
Posts: 18
Joined: Tue Feb 10, 2015 2:52 pm

Re: Webmail - 8.51 - Server Communication Failure

Post by tstrip111 » Mon Apr 13, 2015 6:13 pm

I have upgraded and moved it to dot net 4.0 as suggested and the issue still persists. When I go the users pc's i am not able to ping the mailserver. However, when try to RDP into the mailserver from the problem pc, the ping magically comes back and the user is able to access webmail. Any other suggestions?

MailEnable-Ian
Site Admin
Posts: 9253
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail - 8.51 - Server Communication Failure

Post by MailEnable-Ian » Tue Apr 14, 2015 3:15 am

Hi,

At the time of the "Server communication failure" error presented on the client machine when accessing web mail, login to the MailEnable server at the same time and try to access the web mail interface locally on the server via http://mewebmail.localhost to see if its accessible.
Regards,

Ian Margarone
MailEnable Support

tstrip111
Posts: 18
Joined: Tue Feb 10, 2015 2:52 pm

Re: Webmail - 8.51 - Server Communication Failure

Post by tstrip111 » Tue Apr 14, 2015 1:17 pm

mewebmail.localhost is not accessible from the mailserver.

MailEnable-Ian
Site Admin
Posts: 9253
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail - 8.51 - Server Communication Failure

Post by MailEnable-Ian » Wed Apr 15, 2015 5:11 am

Regards,

Ian Margarone
MailEnable Support

tstrip111
Posts: 18
Joined: Tue Feb 10, 2015 2:52 pm

Re: Webmail - 8.51 - Server Communication Failure

Post by tstrip111 » Wed Apr 15, 2015 1:20 pm

Still dont get anything when I try those. Looking at the host file on the server, it has a record for mewebmail.localhost which does not work.

MailEnable-Ian
Site Admin
Posts: 9253
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail - 8.51 - Server Communication Failure

Post by MailEnable-Ian » Fri Apr 17, 2015 5:59 am

Hi,

Your best way forward is to lodge a support ticket via the MailEnable support form below:

https://www.mailenable.com/support/SupportRequest.asp
Regards,

Ian Margarone
MailEnable Support

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