Hi,
Once of the e-mails I was trying to send didn't reach.
I have checked the SMTP logs after that and saw that the "SMTP-IN" entry exists but there is no SMTP-OUT (which successful deliveries shall have).
Also checked the badmail and SMTP outbound queue but it is not there either. It simply disappeared with no traces (to me).
What does that mean? How can I locate the status of this delivery?
Thanks very much.
SMTP-IN exists but not SMTP-OUT in logs
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: SMTP-IN exists but not SMTP-OUT in logs
Hi,
For the SMTP-IN section do you see a successful QUIT command? If so then the message will have been accepted by SMTP and the next step would be to check if the MTA has routed the message to the SMTP outbound queue for external delivery. Search the MTA debug log file for the same message ID in the SMTP-IN before the QUIT command.
You can also use the "Message Tracking" utility located within the administration console under: servers > localhost > System > diagnose > Message Tracking.
Here are some article to help you track messages as they pass through the MailEnable services:
http://www.mailenable.com/kb/content/ar ... D=me020252
For the SMTP-IN section do you see a successful QUIT command? If so then the message will have been accepted by SMTP and the next step would be to check if the MTA has routed the message to the SMTP outbound queue for external delivery. Search the MTA debug log file for the same message ID in the SMTP-IN before the QUIT command.
You can also use the "Message Tracking" utility located within the administration console under: servers > localhost > System > diagnose > Message Tracking.
Here are some article to help you track messages as they pass through the MailEnable services:
http://www.mailenable.com/kb/content/ar ... D=me020252
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: SMTP-IN exists but not SMTP-OUT in logs
Ian,
Thanks very much for teh update.
I didn't know this trace option. It deserves a better spot in the application .
The logs don't have the QUIT command but only the SMTP-INs. What does this exactly mean?
Thanks.
Thanks very much for teh update.
I didn't know this trace option. It deserves a better spot in the application .
The logs don't have the QUIT command but only the SMTP-INs. What does this exactly mean?
Thanks.
Re: SMTP-IN exists but not SMTP-OUT in logs
Hi Ian,
As an addition, we didn't have the MTA logs active which I believe makes it impossible to track why QUIT command didn't exist.
As an addition, we didn't have the MTA logs active which I believe makes it impossible to track why QUIT command didn't exist.
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: SMTP-IN exists but not SMTP-OUT in logs
Hi,
If there is no QUIT then the message was not fully accepted by the SMTP Service. You will need to search the SMTP debug log file for the message ID in the SMTP-IN to see what has occurred.
If there is no QUIT then the message was not fully accepted by the SMTP Service. You will need to search the SMTP debug log file for the message ID in the SMTP-IN to see what has occurred.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: SMTP-IN exists but not SMTP-OUT in logs
Thanks very much for all the updates.
After that day, I have enabled all the logs and messages can be traced.
Yet, today, we have again experienced a non-delivery issue. When I traced the message, I see:
And, I can't find out where this message has gone. Any ideas/help?
Thanks very much
After that day, I have enabled all the logs and messages can be traced.
Yet, today, we have again experienced a non-delivery issue. When I traced the message, I see:
- Trace: Tracing message with Message ID [E5CB1A3EF3C5443AA52E766DD5B0917D.MAI] from the SMTP Inbound Queue
Status: Message ID [E5CB1A3EF3C5443AA52E766DD5B0917D.MAI] was routed by the MTA from the SMTP Inbound Queue to 1 destination queue(s)
11/23/15 02:03:27 Queue Route: Message ID [E5CB1A3EF3C5443AA52E766DD5B0917D.MAI] was routed by the MTA from the SMTP Inbound Queue to the SMTP Connector (SMTP) Outbound Queue with a Message ID of [6081B819BD524216A17272788CE2963A.MAI]
- 11/23/15 02:03:26 ME-I0149: [6280] E5CB1A3EF3C5443AA52E766DD5B0917D.MAI was received successfully and delivery thread was initiated
And, I can't find out where this message has gone. Any ideas/help?
Thanks very much
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: SMTP-IN exists but not SMTP-OUT in logs
Hi,
You will find that the transaction may have timeout during the DATA command. The debug log file will contain more information. Search for the socket number within the debug log. I.e: [6280]
You will find that the transaction may have timeout during the DATA command. The debug log file will contain more information. Search for the socket number within the debug log. I.e: [6280]
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support