[SOLVED] Webmail login problem after upgrade

Discussion regarding the Standard version.
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newage77
Posts: 6
Joined: Wed Aug 03, 2016 10:35 pm

[SOLVED] Webmail login problem after upgrade

Post by newage77 » Wed Aug 03, 2016 10:42 pm

Hi!
I have upgrade standard version 6.x to 9.x, after upgrade all mail accounts stopped working.
"Unknown or disabled user".

Can't delete a user or a new user not working.

Can anyone please help me to find out the resolution?

Thanks!

MailEnable-Ian
Site Admin
Posts: 8962
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail login problem after upgrade

Post by MailEnable-Ian » Thu Aug 04, 2016 2:44 am

Hi,

Sounds like a permissions based problem. Run the MailEnable diagnostic report and check for permission failures on the MailEnable folders.
Regards,

Ian Margarone
MailEnable Support

newage77
Posts: 6
Joined: Wed Aug 03, 2016 10:35 pm

Re: Webmail login problem after upgrade

Post by newage77 » Thu Aug 04, 2016 5:22 am

Hi!, Thank you for your reply.
I have checked diagnostic report, all are green with "pass" status.
and also checked the IME_ADMIN permission is Full Control.

MailEnable-Ian
Site Admin
Posts: 8962
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail login problem after upgrade

Post by MailEnable-Ian » Thu Aug 04, 2016 6:41 am

Hi,

Run process monitor located at http://www.sysinternals.com and filter on the w3wp.exe process. Try to login to web mail and then check the process monitor output for "Access Denied" errors. The next test is to configure process monitor to filter on the mmc.exe and then try to add and remove a mailbox to see if there any Access Denied errors.

Also are there any errors being logged within the Windows event log at the time of your problems?
Regards,

Ian Margarone
MailEnable Support

newage77
Posts: 6
Joined: Wed Aug 03, 2016 10:35 pm

Re: Webmail login problem after upgrade

Post by newage77 » Thu Aug 04, 2016 11:50 am

Getting this from w3wp.exe monitor

6:03:41.4972180 AM w3wp.exe 4896 Thread Create SUCCESS Thread ID: 5396
6:03:41.9972657 AM w3wp.exe 4896 Thread Exit SUCCESS Thread ID: 5272, User Time: 0.0000000, Kernel Time: 0.0000000
6:03:42.8293647 AM w3wp.exe 4896 TCP Disconnect www.shre******.com:49902 -> www.shre******.com:ms-sql-s SUCCESS Length: 0, seqnum: 0, connid: 0
6:03:55.5026412 AM w3wp.exe 4896 Thread Exit SUCCESS Thread ID: 5396, User Time: 0.0000000, Kernel Time: 0.0000000
6:03:55.6277330 AM w3wp.exe 4896 Thread Create SUCCESS Thread ID: 5576


On Windows event log could not find Webmail related error.

I can create new mail ID without any issue, when sending mail from out site getting failure notice:
"Sorry, we were unable to deliver your message to the following address.
<webmaster@myserver-domain.net>:
Remote host said: 550 Requested action not taken: mailbox unavailable or not local. [RCPT_TO]"

newage77
Posts: 6
Joined: Wed Aug 03, 2016 10:35 pm

Re: Webmail login problem after upgrade

Post by newage77 » Fri Aug 05, 2016 5:59 pm

Hi!
Please help me, i have done everything, but still same issue.

MailEnable-Ian
Site Admin
Posts: 8962
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail login problem after upgrade

Post by MailEnable-Ian » Mon Aug 08, 2016 12:47 am

Hi,

Private message me with server login details and ill take a quick look at the configuration.
Regards,

Ian Margarone
MailEnable Support

ccgeek
Posts: 24
Joined: Tue Feb 07, 2006 2:28 am
Location: Georgia, USA

Re: Webmail login problem after upgrade

Post by ccgeek » Mon Aug 08, 2016 12:35 pm

I think this may be related to the automatic addition of the default domain to the username. There is a thread in the Professional forum about this.

newage77
Posts: 6
Joined: Wed Aug 03, 2016 10:35 pm

Re: Webmail login problem after upgrade

Post by newage77 » Mon Aug 08, 2016 1:28 pm

Thanks for your reply, It is resolved.

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