I have some email users complained from not receiving emails from specific senders. I tried to track messages by the sender and found the following:
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Trace: Tracing message with Message ID [28937516C41C43A1AE5D002ACF028852.MAI] from the SMTP Inbound Queue
Result: [28937516C41C43A1AE5D002ACF028852.MAI] was not routed from the SMTP inbound message queue by the local MTA Service. Below are relevant log details:
MTA Debug log matches:
Error with reading log file C:\Program Files (x86)\Mail Enable\LOGGING\MTA\MTA-Debug-170516.log. Error Could not find file 'C:\Program Files (x86)\Mail Enable\LOGGING\MTA\MTA-Debug-170516.log'.
Filter log matches:
Error with reading log file C:\Program Files (x86)\Mail Enable\Logging\MTAFILTER\MTAFILTER-Report-170516.log. Error Could not find a part of the path 'C:\Program Files (x86)\Mail Enable\Logging\MTAFILTER\MTAFILTER-Report-170516.log'.
Virus filter log matches:
Error with reading log file C:\Program Files (x86)\Mail Enable\Logging\MEAVGEN\MEAVGEN-Report-170516.log. Error Could not find a part of the path 'C:\Program Files (x86)\Mail Enable\Logging\MEAVGEN\MEAVGEN-Report-170516.log'.
Important: Message ID [28937516C41C43A1AE5D002ACF028852.MAI] has not been routed through MailEnable queues. Check the log details for the reason. If in a cluster you will need to check each cluster server log files.
I don't know if there is a relation, but I did a system diagnosis and found the attached problem (as in the picture), how to solve this? Thanks