Email client can't connect to SMTP server

arolak
Posts: 1
Joined: Tue Apr 03, 2018 6:49 am

Email client can't connect to SMTP server

Postby arolak » Tue Apr 03, 2018 8:43 am

I have configured MailEnable on Windows. Everything works fine on webmail. I can send and receive emails to web mail. But when I tried to connect apple mail to Mailenable mailbox, it is unable to connect to the SMTP server. It seems like SMTP server does not authenticate the email client software. Appreciate any help on this.

MailEnable-Ian
Site Admin
Posts: 8665
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Email client can't connect to SMTP server

Postby MailEnable-Ian » Thu Apr 05, 2018 12:51 am

Hi,

Firstly are you able to telnet from the Apple client machine the MailEnable SMTP service on port 25? Open a terminal on the Apple client and type telnet mail.exampledomain.com 25.
Regards,

Ian Margarone
MailEnable Support

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