Yesterday, for the first time in 15 years, I had an inbound email dropped into the Junk E-mail folder and I'm trying to figure out why.
The PO debug file contained this:
Code: Select all
08/26/18 14:38:58 [FB8D1EF9690240F9B2C8C2C63ADBFA81.MAI] Skipping autoresponse from PO=mydomain.tld MBX=user to [SMTP:customer_service@tpg.com.au] as the message is flagged as bulk.
08/26/18 14:39:00 [FB8D1EF9690240F9B2C8C2C63ADBFA81.MAI] Delivered message from [SMTP:customer_service@tpg.com.au] to PO=mydomain.tld MBX=user FLD=\Junk E-mail
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Received: from mail.mydomain.tld ([192.168.11.19]) by mydomain.tld with MailEnable ESMTP; Sun, 26 Aug 2018 14:38:56 +1000
Received: from mail14.tpgi.com.au (mail14.tpgi.com.au [203.12.160.182])
by mail.mydomain.tld (Postfix) with ESMTP id C67533C9B4
for <user@mydomain.tld>; Sun, 26 Aug 2018 14:38:56 +1000 (AEST)
X-TPG-Junk-Status: Message not scanned
X-TPG-Antivirus: Passed
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=tpg.com.au; s=alpha;
t=1535258330; bh=OgKKiPo7eRLemj2fThfYzFJ3cPci9EofmFyfwxRV6Sg=;
h=X-TPG-Abuse:Date:From:Message-Id:To:Subject;
b=BaipgZO6xaSMN+Ugxn3ScYrumP1E9kovaYmrxPmnGW4sxM0zgJ+Nr0SjwEk0mFmH9
2LcxXteipCqZliC8mQ+aqMVHY/WT3//gYjWAM/QytaDpoINKOT8eq4uY4xldMZkNJO
2uIKieF4Cpmzo5BZ0U1EdsvZhppnIsaGQzp0ebYE=
X-TPG-Abuse: host=spool-host10.tpgi.com.au; ip=203.12.160.222; date=Sun, 26 Aug 2018 14:38:50 +1000
Received: from spool-host10.tpgi.com.au (spool-host10.tpgi.com.au [203.12.160.222])
by mail14.tpgi.com.au (envelope-from customer_service@tpg.com.au) (8.14.3/8.14.3) with ESMTP id w7Q4clYb026241
(version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=FAIL)
for <user@mydomain.tld>; Sun, 26 Aug 2018 14:38:50 +1000
Received: from spool-host10.tpgi.com.au (localhost [127.0.0.1])
by spool-host10.tpgi.com.au (8.13.8/8.13.8) with ESMTP id w7Q4clui004517
for <user@mydomain.tld>; Sun, 26 Aug 2018 14:38:47 +1000
Received: (from root@localhost)
by spool-host10.tpgi.com.au (8.13.8/8.13.8/Submit) id w7Q4ckGI004503;
Sun, 26 Aug 2018 14:38:46 +1000
Date: Sun, 26 Aug 2018 14:38:46 +1000
From: customer_service@tpg.com.au
Message-Id: <201808260438.w7Q4ckGI004503@spool-host10.tpgi.com.au>
To: user@mydomain.tld
Subject: Re: RE: Credit Card Expiry Reminder
References: <201808202000.w7KK0iG0020617@mail16.tpgi.com.au> <000001d43cf6$a97140a0$fc53c1e0$@mydomain.tld>
In-Reply-To: <000001d43cf6$a97140a0$fc53c1e0$@mydomain.tld>
X-Loop: Auto reply
Precedence: junk
Return-Path: <customer_service@tpg.com.au>
Dear Customer,
Thank you for contacting us. We aim to respond to all enquiries within 1 business day. If the matter is urgent, please feel free to contact us at 13 14 23 (option 3).
If your concern is technical, you may contact our Helpdesk Support at 13 14 23 option 2.
Should you wish to view your payments, update your credit card details or make other changes to your account, please visit www.tpg.com.au/account.
You may be able to find the answer to your question on TPG Community. It is a one stop shop for TPG customer help and support. Check it out today at community.tpg.com.au
Kind Regards,
TPG Customer Service
Telephone: 13 14 23 (option 3)
Fax: 02 9850 0813
63-65 Waterloo Road, Macquarie Park NSW 2113
customer_service@tpg.com.au | www.tpg.com.au
TPG Telecom (ASX: TPM)
