report as spam

Discussion regarding the Standard version.
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robertamsw
Posts: 1
Joined: Fri Jan 17, 2020 4:36 pm

report as spam

Post by robertamsw »

Hello,
we have enable "Report as spam" and choose "Mark sender IP as spam source".
My question is: where the IP is reported?

thanks in advance

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: report as spam

Post by MailEnable-Ian »

Hi,

Please see: https://www.mailenable.com/documentation/10.0/Enterprise/web_mail_Spam.html
Regards,

Ian Margarone
MailEnable Support

dcol
Posts: 237
Joined: Fri May 26, 2017 11:25 pm

Re: report as spam

Post by dcol »

I use 'Mark the sender IP as spam source'. So how do I set a custom filter? I do not see a Criteria for Blacklisted IP addresses in the Global Filter.
And can I set this at a Postoffice or Mailbox level?

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: report as spam

Post by MailEnable-Ian »

Hi,
I use 'Mark the sender IP as spam source'. So how do I set a custom filter? I do not see a Criteria for Blacklisted IP addresses in the Global Filter.
And can I set this at a Postoffice or Mailbox level?
There is no filter criteria that associates to the "Mark sender IP as spam". This option is used so that an IP's that have been reported by user sin web mail are blocked by the SMTP service. Please see:

https://www.mailenable.com/documentation/10.0/Enterprise/IP%20Blocking.html

You can only set global filters at the postoffice or mailbox level in Enterprise editions.
Regards,

Ian Margarone
MailEnable Support

dcol
Posts: 237
Joined: Fri May 26, 2017 11:25 pm

Re: report as spam

Post by dcol »

I have Enterprise version.
I saw that article, but I still do not know how to block IP's that are flagged by 'Report as Spam' in Webmail via Postoffice or Mailbox.
So does the block only occur for the user who reported it?

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: report as spam

Post by MailEnable-Ian »

Hi,

The reported IP addresses are used by the option "Refuse e-mail from IP addresses reported as sending spam" under the same settings tab. It will be blocked at the SMTP level. It is an SMTP security option and not a global message filter.
Regards,

Ian Margarone
MailEnable Support

dcol
Posts: 237
Joined: Fri May 26, 2017 11:25 pm

Re: report as spam

Post by dcol »

Ok. Then I assume if anyone reports an email as spam the IP is blocked to all users
Is there a way to do IP blocking for a list of IP addresses, such as in the Spam folder, for a Mailbox?

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