MailEnable: Message Delivery Failure. - Completely stumped

Discussion regarding the Standard version.
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Murray_Elliot
Posts: 2
Joined: Fri Mar 18, 2005 7:49 pm

MailEnable: Message Delivery Failure. - Completely stumped

Post by Murray_Elliot » Fri Mar 18, 2005 8:02 pm

I have been using mailenable fine up until today, now every message I send out gets returned as follows:


MailEnable: Message Delivery Failure.
The following recipient(s) could not be reached:
[SMTP:<email address>]: 503 Error: duplicate HELO/EHLO

Can someone please help me debug this issue? I have no idea how to interpret them, but...

(local domain manually replaced by domain.net!)
(destination domain manually replaced by dest.net)

Activity log:
03/18/05 19:49:52 SMTP-IN 2899A8FA106D436DA5F91D19EAD253.MAI 468 82.41.175.33 220 domain.net ESMTP MailEnable Service, Version: 1.8-- ready at 03/18/05 19:49:52 0 0
03/18/05 19:49:52 SMTP-IN 2899A8FA106D436DA5F91D19EAD253.MAI 468 82.41.175.33 EHLO EHLO mje 250-domain.net [82.41.175.33], this server offers 4 extensions 124 10
03/18/05 19:49:52 SMTP-IN 2899A8FA106D436DA5F91D19EAD253.MAI 468 82.41.175.33 AUTH AUTH LOGIN 334 VXNlcm5hbWU6 18 12
03/18/05 19:49:52 SMTP-IN 2899A8FA106D436DA5F91D19EAD253.MAI 468 82.41.175.33 AUTH {blank} 334 UGFzc3dvcmQ6 18 10 myname
03/18/05 19:49:52 SMTP-IN 2899A8FA106D436DA5F91D19EAD253.MAI 468 82.41.175.33 AUTH ajQ0NXJuaA== 235 Authenticated 19 14 myname
03/18/05 19:49:52 SMTP-IN 2899A8FA106D436DA5F91D19EAD253.MAI 468 82.41.175.33 MAIL MAIL FROM: <myname@domain.net> 250 Requested mail action okay, completed 43 39 myname
03/18/05 19:49:52 SMTP-IN 2899A8FA106D436DA5F91D19EAD253.MAI 468 82.41.175.33 RCPT RCPT TO: <myname@dest.net> 250 Requested mail action okay, completed 43 34 myname
03/18/05 19:49:52 SMTP-IN 2899A8FA106D436DA5F91D19EAD253.MAI 468 82.41.175.33 DATA DATA 354 Start mail input; end with <CRLF>.<CRLF> 46 6 myname
03/18/05 19:49:53 SMTP-IN 6463A8F3F1C4CDEB6A519D7B39BA0.MAI 468 82.41.175.33 QUIT QUIT 221 Service closing transmission channel 42 6 myname
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 492 83.170.68.81 CONN 220 AVG ESMTP Proxy Server 7.0.303/7.0.308 [266.7.3] 0 54
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 492 83.170.68.81 EHLO EHLO domain.net 250-localhost Hello domain.net; ESMTP commands are: 23 113
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 492 83.170.68.81 HELO HELO domain.net 250 HELP 23 10
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 492 83.170.68.81 MAIL MAIL FROM:<myname@domain.net> 503 Error: duplicate HELO/EHLO 38 32
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 492 83.170.68.81 QUIT QUIT 250 Sender ok 6 15
03/18/05 19:49:54 SMTP-IN 9ABEC9DADAC54D15AADDBCF3522B59.MAI 496 127.0.0.1 220 domain.net ESMTP MailEnable Service, Version: 1.8-- ready at 03/18/05 19:49:54 0 0
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 484 127.0.0.1 CONN 220 domain.net ESMTP MailEnable Service, Version: 1.8-- ready at 03/18/05 19:49:54 0 90
03/18/05 19:49:54 SMTP-IN 9ABEC9DADAC54D15AADDBCF3522B59.MAI 496 127.0.0.1 EHLO EHLO domain.net 250-domain.net [127.0.0.1], this server offers 4 extensions 121 23
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 484 127.0.0.1 EHLO EHLO domain.net 250-domain.net [127.0.0.1], this server offers 4 extensions 23 121
03/18/05 19:49:54 SMTP-IN 9ABEC9DADAC54D15AADDBCF3522B59.MAI 496 127.0.0.1 MAIL MAIL FROM:<POSTMASTER@domain.net> SIZE=1221 250 Requested mail action okay, completed 43 51
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 484 127.0.0.1 MAIL MAIL FROM:<POSTMASTER@domain.net> SIZE=1221 250 Requested mail action okay, completed 51 43
03/18/05 19:49:54 SMTP-IN 9ABEC9DADAC54D15AADDBCF3522B59.MAI 496 127.0.0.1 RCPT RCPT TO:<myname@domain.net> 250 Requested mail action okay, completed 43 36
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 484 127.0.0.1 RCPT RCPT TO:<myname@domain.net> 250 Requested mail action okay, completed 36 43
03/18/05 19:49:54 SMTP-IN 9ABEC9DADAC54D15AADDBCF3522B59.MAI 496 127.0.0.1 DATA DATA 354 Start mail input; end with <CRLF>.<CRLF> 46 6
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 484 127.0.0.1 DATA DATA 354 Start mail input; end with <CRLF>.<CRLF> 6 46
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 484 127.0.0.1 DATE 250 Requested mail action okay, completed 1232 43
03/18/05 19:49:54 SMTP-IN DE92C565F742480B88179748278635.MAI 496 127.0.0.1 QUIT QUIT 221 Service closing transmission channel 42 6
03/18/05 19:49:54 SMTP-OU 4C5C22A0756C419C8C5BF7E196940.MAI 484 127.0.0.1 QUIT QUIT 221 Service closing transmission channel 6 42

Debug log:
03/18/05 19:49:52 ME-I0135: Authenticating User:myname using Authentication Provider Credentials
03/18/05 19:49:52 ME-I0108: Relay Granted: Sender has authenticated.
03/18/05 19:49:53 ME-I0149: 2899A8FA106D436DA5F91D19EAD253.MAI was dispatched successfully
03/18/05 19:49:53 ME-I0074: (Debug) [468] end of conversation
03/18/05 19:49:53 ME-I0018: [4C5C22A0756C419C8C5BF7E196940.MAI] Queueing outbound message from [SMTP:myname@domain.net]
03/18/05 19:49:53 ME-I0123: Domain [dest.net] has MX list [dns12.co.uk]
03/18/05 19:49:53 ME-I0026: [4C5C22A0756C419C8C5BF7E196940.MAI] Sending message
03/18/05 19:49:54 ME-E0036: [4C5C22A0756C419C8C5BF7E196940.MAI] MAIL FROM Command Failed.
03/18/05 19:49:54 ME-E0008: [4C5C22A0756C419C8C5BF7E196940.MAI] Outbound, could not send the command to the server (error 10038).
03/18/05 19:49:54 ME-E0060: [4C5C22A0756C419C8C5BF7E196940.MAI] - System could not be delivered to its target domain (dest.net). Message returned to Sender.
03/18/05 19:49:54 ME-W0120: Domain [domain.net] has used first bound address [127.0.0.1] because it is hosted locally and could not be resolved using DNS settings.
03/18/05 19:49:54 ME-I0026: [4C5C22A0756C419C8C5BF7E196940.MAI] Sending message
03/18/05 19:49:54 ME-I0101: Local Delivery: Address ([SMTP:myname@domain.net]) is local.
03/18/05 19:49:54 ME-I0149: 9ABEC9DADAC54D15AADDBCF3522B59.MAI was dispatched successfully
03/18/05 19:49:54 ME-I0074: (Debug) [496] end of conversation
03/18/05 19:49:54 ME-I0049: [4C5C22A0756C419C8C5BF7E196940.MAI] Send Completed Successfully

W3C log:
2005-03-18 19:59:45 82.41.175.33 SMTP-IN 192.168.0.100 468 EHLO EHLO+mje 250-domain.net+[82.41.175.33],+this+server+offers+4+extensions RRSERVER 124 10
2005-03-18 19:59:45 82.41.175.33 SMTP-IN 192.168.0.100 468 AUTH AUTH+LOGIN 334+VXNlcm5hbWU6 RRSERVER 18 12
2005-03-18 19:59:45 82.41.175.33 SMTP-IN 192.168.0.100 468 AUTH {blank} 334+UGFzc3dvcmQ6 RRSERVER 18 10 myname
2005-03-18 19:59:45 82.41.175.33 SMTP-IN RightsRouter 192.168.0.100 468 AUTH ajQ0NXJuaA== 235+Authenticated RRSERVER 19 14 myname
2005-03-18 19:59:45 82.41.175.33 SMTP-IN RightsRouter 192.168.0.100 468 MAIL MAIL+FROM:+<myname@domain.net> 250+Requested+mail+action+okay,+completed RRSERVER 43 39 myname
2005-03-18 19:59:46 82.41.175.33 SMTP-IN RightsRouter 192.168.0.100 468 RCPT RCPT+TO:+<myname@dest.net> 250+Requested+mail+action+okay,+completed RRSERVER 43 34 myname
2005-03-18 19:59:46 82.41.175.33 SMTP-IN RightsRouter 192.168.0.100 468 DATA DATA 354+Start+mail+input;+end+with+<CRLF>.<CRLF> RRSERVER 46 6 myname
2005-03-18 19:59:46 82.41.175.33 SMTP-IN RightsRouter 192.168.0.100 468 DATA DATA 354+Start+mail+input;+end+with+<CRLF>.<CRLF> RRSERVER 43 689 myname
2005-03-18 19:59:46 82.41.175.33 SMTP-IN RightsRouter 192.168.0.100 468 QUIT QUIT 221+Service+closing+transmission+channel RRSERVER 42 6 myname
2005-03-18 19:59:47 83.170.68.81 SMTP-OU Unknown 492 CONN RRSERVER 0 54
2005-03-18 19:59:47 83.170.68.81 SMTP-OU Unknown 492 EHLO 220+AVG+ESMTP+Proxy+Server+7.0.303/7.0.308+[266.7.3] RRSERVER 23 113
2005-03-18 19:59:47 83.170.68.81 SMTP-OU Unknown 492 HELO EHLO+domain.net 250-localhost+Hello+domain.net;+ESMTP+commands+are: RRSERVER 23 10
2005-03-18 19:59:47 83.170.68.81 SMTP-OU Unknown 492 MAIL HELO+domain.net 250+HELP RRSERVER 38 32
2005-03-18 19:59:47 83.170.68.81 SMTP-OU Unknown 492 QUIT MAIL+FROM:<myname@domain.net> 503+Error:+duplicate+HELO/EHLO RRSERVER 6 15
2005-03-18 19:59:47 127.0.0.1 SMTP-OU Unknown 484 CONN RRSERVER 0 90
2005-03-18 19:59:47 127.0.0.1 SMTP-IN 127.0.0.1 508 EHLO EHLO+domain.net 250-domain.net+[127.0.0.1],+this+server+offers+4+extensions RRSERVER 121 23
2005-03-18 19:59:47 127.0.0.1 SMTP-OU Unknown 484 EHLO 220+domain.net+ESMTP+MailEnable+Service,+Version:+1.8--+ready+at+03/18/05+19:59:47 RRSERVER 23 121
2005-03-18 19:59:47 127.0.0.1 SMTP-IN 127.0.0.1 508 MAIL MAIL+FROM:<POSTMASTER@domain.net>+SIZE=1221 250+Requested+mail+action+okay,+completed RRSERVER 43 51
2005-03-18 19:59:47 127.0.0.1 SMTP-OU Unknown 484 MAIL EHLO+domain.net 250-domain.net+[127.0.0.1],+this+server+offers+4+extensions RRSERVER 51 43
2005-03-18 19:59:47 127.0.0.1 SMTP-IN 127.0.0.1 508 RCPT RCPT+TO:<myname@domain.net> 250+Requested+mail+action+okay,+completed RRSERVER 43 36
2005-03-18 19:59:47 127.0.0.1 SMTP-OU Unknown 484 RCPT MAIL+FROM:<POSTMASTER@domain.net>+SIZE=1221 250+Requested+mail+action+okay,+completed RRSERVER 36 43
2005-03-18 19:59:47 127.0.0.1 SMTP-IN 127.0.0.1 508 DATA DATA 354+Start+mail+input;+end+with+<CRLF>.<CRLF> RRSERVER 46 6
2005-03-18 19:59:47 127.0.0.1 SMTP-OU Unknown 484 DATA RCPT+TO:<myname@domain.net> 250+Requested+mail+action+okay,+completed RRSERVER 6 46
2005-03-18 19:59:47 127.0.0.1 SMTP-IN 127.0.0.1 508 DATA DATA 354+Start+mail+input;+end+with+<CRLF>.<CRLF> RRSERVER 43 1226
2005-03-18 19:59:47 127.0.0.1 SMTP-OU Unknown 484 DATE DATA 354+Start+mail+input;+end+with+<CRLF>.<CRLF> RRSERVER 1232 43
2005-03-18 19:59:47 127.0.0.1 SMTP-IN 127.0.0.1 508 QUIT QUIT 221+Service+closing+transmission+channel RRSERVER 42 6

MailEnable-Ian
Site Admin
Posts: 9227
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Post by MailEnable-Ian » Tue Mar 22, 2005 5:30 am

Hi,

We are aware of this problem occuring in older versions of mailenable and was fixed. If you have and older version then to resolve the duplicate helo/ehlo is to disable the AVG proxy server option as this would cause the duplicates. This was resolved in later versions so that the option could still be enabled in AVG. Can you please verify your version and upgrade if necessary.

The latest version of Professional can be found here:
http://www.mailenable.com/mailenableprof.exe

regards,

Murray_Elliot
Posts: 2
Joined: Fri Mar 18, 2005 7:49 pm

Post by Murray_Elliot » Tue Mar 22, 2005 7:43 am

Thank you for the response. I am using the 1.8 Standard version.

The problem appears to have gone away! This is very very bizarre!

I didn't notice the hotfix pages until this morning... I will apply all of the hotfixes anyway, especially since at least one applies to a security flaw.

leozim

I have same problem

Post by leozim » Sun Apr 24, 2005 3:24 pm

Hello, I use mailenable 1.54 (last version today) and have same error

Its other problem? I disable avg but problem persists to 2 customers. Customers don't use AVG.

Thanks

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